THE FIFTH COLLECTION Reviews

4.8 Rating 818 Reviews
95 %
of reviewers recommend THE FIFTH COLLECTION
Read THE FIFTH COLLECTION Reviews
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Phone:

Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022
Naomi
THE FIFTH COLLECTION 5 star review on 15th October 2020
Carissa
THE FIFTH COLLECTION 5 star review on 15th October 2020
Carissa
THE FIFTH COLLECTION 5 star review on 15th October 2020
Carissa
THE FIFTH COLLECTION 5 star review on 27th June 2020
Kimberly
THE FIFTH COLLECTION 5 star review on 27th June 2020
Kimberly
Anonymous
Anonymous  // 01/01/2019
I bought a Green Silk gown from The Fifth Collection and am thrilled. Communication was excellent and the parcel arrived a couple of weeks later (I live in UK so shipping from Singapore takes a while). I couldn't be happier
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Posted 1 year ago
Dear Karen, nice to read reviews from our international clients! (: thank you for your positive words. So glad that you enjoy our selection and prices, and your experience shopping with us has been great. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to offering you even more in the future!
Posted 1 year ago
Was so lucky to find what I want at very good deal. Shipping was fast. The condition of item received is above expectation.
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Posted 1 year ago
Thank you so much! And thank you for taking the time to leave a review of your experience shopping with us! Here's to more of these wonderful experiences!
Posted 1 year ago
Excellent selection and service
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Posted 1 year ago
Thank you!
Posted 1 year ago
I did some research about The Fifth Collection before I purchased and everything looked pretty positive. However, I was shocked to find my bag had been put in a dust bag, wrapped in bubble wrap and put directly into a satchel. NO BOX!! The handles were bent as a result of the lack of a box to protect it on its international journey. When it arrived I contacted The Fifth Collection to enquire as to whether this was standard practice and to express my disappointment. I was told that it was not only standard practice but that no one had ever complained about it. I was also made to feel as though I was inexperienced with bags and therefore making unreasonable claims that the lack of box had caused the bend to the handles. They did not apologies for a lack of appropriate packaging nor acknowledged that it had caused the damage. I was told if I returned it all the import taxes I had paid were my own problem and not refundable even if their carelessness had caused the damage. As a direct result of this interaction and the lack of a box when posting an expensive item I will never purchased from this site ever again.
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Posted 3 years ago
Dear Sancia, thank you for your review and we’re sorry to hear about your disappointment. It was definitely not our intention to make you feel this way, we were only trying to share our experience and explain our sustainable packing methodology (of which you forgot to mention a couple of layers). Regardless, and just to set the record straight, we offered to refund your purchase in full. That offer also included paying for international return shipping, as per our standard policy. This was also in good faith because we could not discern any damage in the pictures you sent us. You never answered us. As for the taxes, I’m sorry we fell short of your expectations: these are applied and collected by your country. We cannot refund you monies that we did not collect. You can, however, see directly with your tax authority about reclaiming these, but I’m afraid this is beyond our purview.
Posted 3 years ago
Excellent service. My orders have been professionally handled all the way from order, delivery to returns and refunds. The products are beautifully curated and have maintained a high quality.
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Posted 3 years ago
Dear Malone, thank you for taking the time to leave us a review! We appreciate your continued support, and it's always great to see you back on our site. (: Thank you for your positive words. As you know, we try our very best to ensure quality curation and we're glad that all the processes we've set in place have been beneficial to you. Looking forward to offering you even more in future!
Posted 3 years ago
Best customer service ever. I was hesitant to purchase such an expensive item from overseas online. However, the customer service I received eased all my concerns - they were excellent, responsive, detail oriented and when I had to change my order, they did so quickly and easily. Don’t hesitate to trust and purchase from them as they will stand by the product and give you peace of mind.
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Posted 4 years ago
Dear Jen, thank you so much for your kind review. It is definitely our duty to ensure that the online shopping experience of our collectors, much like yourself, goes as smoothly as possible. After all, it is luxury shopping! (: I'm so happy to know that you are more than satisfied with our service. Looking forward to having you back on the site. And, as usual, don't hesitate to chat with us on the site!
Posted 4 years ago
A lovely mix of curated vintage and modern designer pieces - beautifully presented online with clear descriptions. The pricing model seems inconsistent, however, and it’s a shame they’re not as competitive as their competitors worldwide.
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Posted 4 years ago
Thank you for your feedback! We do appreciate all comments and suggestions from our clients, and we take them into consideration to better improve our service. In terms of pricing, we do try to be as competitive as possible, while remaining fair to both our shoppers and sellers - we are part of the circular economy afterall! (: Which is also why we offer free shipping and delivery, as well as a hassle-free 7-day return and refund policy, so that we can reduce the total spending of our shoppers. As for sales, while we feel it is great that many out there are doing alot of flash sales, our sales happen only twice a year - and it is one that is most anticipated! We try not to bombard our customers with constant sales because luxury, while democratised, is still luxury. Having said that, we're looking forward to offering you even more in future! Thanks again for taking the time to leave a feedback! (:
Posted 4 years ago
I'm very satisfied with website, service and all.
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Posted 4 years ago
Thank you for the kind review, Amanina! Looking forward to offering you even more in future.
Posted 4 years ago
You guys rock!
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Posted 4 years ago
Hi Jennifer - thanks for this! We only rock because of collectors like you! (: Thanks for being a part of our special journey!
Posted 4 years ago
I am very happy with my shopping experience with The Fifth Collection. I find that they hold the items to very high standards and I haven’t been disappointed by anything I have bought. They post excellent photos and information of the items that is always accurate and helpful. Best of all, free shipping ! Would be great if they can expand into after office hours delivery too.
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Posted 4 years ago
Hi Yvonne! So glad to read your kind review. Happy to know that you are satisfied with your experiences thus far - we always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. As for the after-hours delivery, we hear you and are looking at ways in which this can work. Looking forward to offering you even more in future!
Posted 4 years ago
Perfect purchase, shipment faster then Usain Bolt, 2 days package arrived at home. Thank you
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Posted 9 months ago
Thank you, Rafael, for your 5 star rating of THE FIFTH COLLECTION! We appreciate your positive feedback about your perfect purchase experience, and yes, we do try our best to be faster... than Usain Bolt. ;P Thank you!
Posted 9 months ago
Thank you for such a wonderful help
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Posted 9 months ago
Thank you so much for your kind 5 star rating of THE FIFTH COLLECTION! We sincerely appreciate your support and such wonderful feedback. And we're always here to help, whenever possible! (:
Posted 9 months ago
Excellent customer service and support. I highly recommend this shop.
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Posted 10 months ago
Thank you so much for your 5 star rating of the Fifth Collection! We pride ourselves on our excellent customer service and support. We very much appreciate your recommendation.
Posted 10 months ago
Exzellent!!!
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Posted 11 months ago
Thank you so much for your 5-star rating of THE FIFTH COLLECTION! Your enthusiasm for our brand is so appreciated. We are so happy to hear that you are enjoying the collection and we thank you for being a loyal customer. Exzellent!!!
Posted 11 months ago
I purchased 2 pairs of shoes from The Fifth Collection. The descriptions of the shoes were accurate, delivery was convenient, pain-free.
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Posted 1 year ago
Thank you, Su! I'm glad to hear that you had a great experience when you purchased two pairs of shoes from us. It's always our priority to ensure accurate descriptions and a convenient and pain-free delivery of our products. Thank you for your feedback!
Posted 1 year ago
My 2nd time purchase from Fifth Collection. Never failed to deliver me the best bags n shoes! Major ❤️ for all the items i got from them eventhou its a preloved pieces. Service is fast! Always there to help you on ur queries. Thank You again team!
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Posted 1 year ago
Thank you so much for your taking the time to leave us a review! We are delighted to hear that you have made a second purchase from us and that you have had a great experience with us. We strive to ensure that customers get the best and that their queries are answered quickly, so we are glad to hear that you are happy with our service! Thank you for your kind words and your continued support!
Posted 1 year ago
Excellent and fast delivery
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Posted 1 year ago
Thank you so much, Jessica, for your 5-star rating of THE FIFTH COLLECTION! I am so glad that you loved it and had an excellent, fast delivery experience. Thank you also for being a loyal, returning customer – we truly appreciate your support!
Posted 1 year ago
Amazing collection, true to description each time I have purchased. Packed well and speedy delivery always.
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Posted 1 year ago
Thanks, Catherine, for taking the time to leave us a review. We are so happy to have your continued support. Noted on the feedback as well, and will work on improving the listing details!
Posted 1 year ago
Bad customer service
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Posted 1 year ago
Thank you so much for your review Tracia! We truly appreciate you taking the time to share your experience with THE FIFTH COLLECTION. However, we are quite perplexed by the review. We wanted to also share that we have emailed you prior to delivering upon confirmation of the free delivery option you've selected. There was nobody at home and you did not answer the calls made by the courier as well as our fulfilment team. We then took back the delivery for safekeeping, and proceeded to arrange for a reschedule of your delivery, for a fee as stated in the buyers terms & conditions, with your acknowledgement and approval. Do let us know how else we could have done better in this situation? Thank you!
Posted 1 year ago
The parcel arrived to me safe & fast, love it.
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Posted 1 year ago
Thank you very much for your 5 star rating of THE FIFTH COLLECTION, Nur! We really appreciate your positive feedback, as well as your loyalty as a customer. We're glad to hear that the parcel arrived safely and quickly, and we hope you love it! Thank you for your continued support!
Posted 1 year ago
THE FIFTH COLLECTION is rated 4.8 based on 818 reviews