THE FIFTH COLLECTION Reviews

4.84 Rating 230 Reviews
97 %
of reviewers recommend THE FIFTH COLLECTION
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About THE FIFTH COLLECTION:

Expertly authenticated, lovingly curated vintage and preloved luxury fashion.

We ship worldwide for free. Return for any reason with free return shipping also!

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Phone:

Whatsapp (+65) 9627 1507

Email:

wecare@thefifthcollection.com

Location:

59 Club Street
069434 Singapore

What's the one thing you would change if you could? Their quality control.
Ordered a Longchamp bag some time back. They stated the condition of the bag was 'excellent', but I received a bag that had a sticky substance all over the metal round ring. I don't know how that could possible be seen as a bag in "excellent" condition.
Helpful Report
Posted 7 months ago
Hi there and thanks for this valuable feedback. We always want to know when our customers are anything less than completely satisfied so we can learn from it and improve.

We looked into your order history to understand better and you appear to be referring to an order from 4.5 years ago (Jan 2015)? We’re sorry to hear about this issue: we inspect every item when it is consigned and again before shipping when it is sold, and glue on the metal parts is definitely something that would not pass our quality control if we had noticed it.

We can (and certainly do) make mistakes, it's what we do to rectify them that matters. For precisely these situations, we have always had an unconditional 7 day return and moneyback guarantee, if you had let us know about the problem, we would have gladly collected the bag for free (anywhere in the world) and refunded you immediately and in full. I would add that we are very proud of this market leading policy.

However, what has us confused in this case is why you never reached out to us at the time to rectify the situation. Where you unaware of the policy? We also note that you’ve continued to purchase with us despite the initial disappointment...
Posted 7 months ago
THE FIFTH COLLECTION is rated 4.84 based on 230 reviews