THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping and the bag itself is lovely, but greater clarity is needed on the cost of the import duties. Your packing needs addressing- extremely environmentally unfriendly.”

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Posted 10 months ago

Hi Rachel, thank you so much for taking the time to leave us a review. We understand that it can be frustrating regarding the tax amount but this is something that is charged by, and paid to, the customs of the recipient country. THE FIFTH COLLECTION does not have any purview over it, unfortunately. However, DHL should inform you of the tax amount upon your order clearing customs. Also, we totally understand your concern on the packaging. However, it's important that your order reaches you in the best condition and well protected. We hope that we have answered your query on this matter!

Posted 10 months ago

“I hardly have any updates and not sure what is happening with my list. Would you kindly email me the list of items I have on sale. Thank you”

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Posted 1 year ago

“1. The shoes arrived with a defective heel 2. The price increase too much for customs duties and charges”

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Posted 2 years ago

Hi Cristina, thank you for taking the time to leave a review. We always appreciate getting feedbak from our customers. On the shoes, may I know what was the defect? When you emailed us asking for more pictures and discounts, we have shown you the images requested. Also, the shoes were not on sale and was eligible for the 7-day free return and refund policy. However, we did not receive an email from you. Nonetheless, we're sorry to hear that the shoes were not to your liking.

Posted 2 years ago

“I was really disappointed with one item I purchased. It was listed as "pristine" condition but when I received the garment it is so stained and discoloured that I can not wear it. I understand it is made from white cotton but it should not be given that rating. I bought it in the sale and I understand I can't return it. I am unlikely to buy from you again because I don't trust your ratings.”

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Posted 2 years ago

Hi Catherine, thanks for your feedback and sorry to hear you feel disappointed with this piece. We try very hard to be completely transparent about the condition of each item. This includes using unedited pictured on the site with a powerful zoom function and a detailed written description that tries to capture all significant imperfections. To try to understand what might have gone wrong here, we had a look into your order and we'd like to understand a few things better: (a) your order consisted of 5 items of clothing, but your review only talks about 1 item, so presumably everything else was as promised? (b) the description of this item on our site explicitly states "Please note there are visible discolouration marks throughout"; is that something you saw before you purchased? And lastly, (c) we're known for our highly responsive customer service, we're wondering why you didn't simply reach out to our customer service about this issue first to see if we could help? We want our customers to be happy and treated fairly, and we would have loved the opportunity to discuss with you directly first and in good faith. As for your feedback on the taxes, we agree that they can be a hassle and we wish there were no taxes :) but unfortunately that's out of our control!

Posted 2 years ago

“My items seems to be very slow to sell on your platform. I use other similar platforms and they give me more frequent updates, my items are sold very quickly at much better prices with lower commissions and faster crediting to my bank account”

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Posted 2 years ago

Hi there, you are right we do not proactively update our customers on their accounts if there are no sales or other changes to report. This is in part out of a desire to avoid weighing down your inbox with unnecessary junk email, but it is admittedly a fine balance between that and keeping you informed. One of that ways we have tried to achieve this is with our super responsive on site chat. The entire team is on it and someone is always available to answer your questions personally and try to assist. You also always have access to your dedicated PS Seller which is a personal relationship. We’re sorry if despite this you feel we could have done more, and we will consider how we can improve our service on this front! We’re sad to read that your items are not selling as quickly as you had hoped. To better address your concern, we checked your account and note that the majority of your consigned items are shoes which do indeed sell more slowly than the rest, especially recently as people have not been going out as much due to regulations. Nevertheless, we note that we did managed to sell about 20% of your consigned value and we are only half way through our consignment period. Hopefully the shoe sales will pick up as life returns to normal! In the meantime, we thank you for your continued trust and patience. In terms of payment, we always pay as soon as a sale is final. We checked and we have always paid your sales on time, and currently your account is fully paid up! The below article from our FAQ may also help in understanding the process better, but please let us know if we misunderstood your feedback on this! https://help.thefifthcollection.com/en/articles/80379-my-item-appears-as-sold-why-haven-t-i-been-paid

Posted 2 years ago

“Usually the overall experience is very good. This time, I experienced poor service, lack of appreciation for customer loyalty and a product that absolutely did not match the description.”

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Posted 2 years ago

“I did some research about The Fifth Collection before I purchased and everything looked pretty positive. However, I was shocked to find my bag had been put in a dust bag, wrapped in bubble wrap and put directly into a satchel. NO BOX!! The handles were bent as a result of the lack of a box to protect it on its international journey. When it arrived I contacted The Fifth Collection to enquire as to whether this was standard practice and to express my disappointment. I was told that it was not only standard practice but that no one had ever complained about it. I was also made to feel as though I was inexperienced with bags and therefore making unreasonable claims that the lack of box had caused the bend to the handles. They did not apologies for a lack of appropriate packaging nor acknowledged that it had caused the damage. I was told if I returned it all the import taxes I had paid were my own problem and not refundable even if their carelessness had caused the damage. As a direct result of this interaction and the lack of a box when posting an expensive item I will never purchased from this site ever again.”

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Posted 3 years ago

Dear Sancia, thank you for your review and we’re sorry to hear about your disappointment. It was definitely not our intention to make you feel this way, we were only trying to share our experience and explain our sustainable packing methodology (of which you forgot to mention a couple of layers). Regardless, and just to set the record straight, we offered to refund your purchase in full. That offer also included paying for international return shipping, as per our standard policy. This was also in good faith because we could not discern any damage in the pictures you sent us. You never answered us. As for the taxes, I’m sorry we fell short of your expectations: these are applied and collected by your country. We cannot refund you monies that we did not collect. You can, however, see directly with your tax authority about reclaiming these, but I’m afraid this is beyond our purview.

Posted 3 years ago

“Ordered a Longchamp bag some time back. They stated the condition of the bag was 'excellent', but I received a bag that had a sticky substance all over the metal round ring. I don't know how that could possible be seen as a bag in "excellent" condition.”

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Posted 4 years ago

Hi there and thanks for this valuable feedback. We always want to know when our customers are anything less than completely satisfied so we can learn from it and improve. We looked into your order history to understand better and you appear to be referring to an order from 4.5 years ago (Jan 2015)? We’re sorry to hear about this issue: we inspect every item when it is consigned and again before shipping when it is sold, and glue on the metal parts is definitely something that would not pass our quality control if we had noticed it. We can (and certainly do) make mistakes, it's what we do to rectify them that matters. For precisely these situations, we have always had an unconditional 7 day return and moneyback guarantee, if you had let us know about the problem, we would have gladly collected the bag for free (anywhere in the world) and refunded you immediately and in full. I would add that we are very proud of this market leading policy. However, what has us confused in this case is why you never reached out to us at the time to rectify the situation. Where you unaware of the policy? We also note that you’ve continued to purchase with us despite the initial disappointment...

Posted 4 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews