I have a very high prescription and for the last 15+ years have had my prescription with the thinnest 1.74 lens, otherwise they’re thick lens like Olive from the Busses! I ordered glasses from the glasses company 1st June, paying £30 for the high description, £98 for the platinum 1.74 thinnest lens and £39 for the digital protection. I received glasses with the standard thick lens, picture attached. I emailed immediately to advise of the problem. They confirmed I had ordered the 1.74 lens and asked for pictures, which I sent straight away (along with a picture of my existing glasses with 1.74 lens for comparison). They agreed the lens was thick and asked to return the glasses at my expense so they could inspect and then advise the route to correction. I was advised on 24th June that someone would be in touch the following day. There was no further communication and glasses were returned without any correction, note, apology or refund on 2nd July. The frames also have scratches on the handle. Their website claims they guarantee satisfaction and ask to be contacted if not satisfied so that an optician can make contact straight away which gave me reassurance at the time of ordering. At no point has an optician been in touch with me! I’ve now read reviews online and wish I’d read the negative comments before ordering. Their testimonials on their site appear to be fabricated. The first 2 both start with exactly the same sentence! I was very upset to be sent glasses without the lens that I had paid a lot of money for and now cannot wear. I have never worn the frames and the scratches on the handle suggest they are either 2nd hand or ex-display. Either the company are scammers or the opticians are incompetent. Sadly, I now think both due to this appalling experience. Not sure how the ‘highly experienced’ optician can mix up the thinnest lens with standard, very thick lens… I’m still waiting for correction or a refund. I have filed a claim and am now in discussions with a solicitor. And I’m expecting a lot of excuses, but no apology or satisfactory resolution, from the glasses company when they read this review, as this seems to be their standard response to other negative reviews they have received online.