DO NOT, I REPEAT DO NOT BUY FROM THIS COMPANY!!! They are the only company I know who do not offer refund for prescription glasses and then try to make out they don’t offer this as they are customised to order. This is nonsense as I have had refunds for prescription glasses from online companies, Specsavers, Vision Express with no problems. They do not have anyone on their phones. What is the point in offering a telephone number with no one there? I am getting police, ombudsman and small claims court involved as I cannot get a clear answer on a refund amount from them. They just sent me an email saying “thank you, kind regards” to my 2 paragraph email. Please do yourself a favour and steer clear!! The five star reviews are either paid for or fake. GIVE ME MY MONEY BACK OR I WILL SEE YOU IN COURT!!!