We have and are still having a terrible experience with The Good Guys. We purchased a Bosch dishwasher from them, it was delivered last week, connected by their nominated contractor and has not worked. The contractor said to contact The Good Guys as it’s faulty. They never answer their phones and we have now been asked to pay another $200 assessment fee before fixing it. This is absolutely absurd, brand new dishwasher paid for, connection and delivery paid for and now because it was delivered with a fault we are expected to pay??! Do Better Good Guys! What an absolute joke. Go with appliances online to E and S and save yourselves the trouble.