“I took an annual leave day so that I could be there to receive my range hood and have it installed. I waited all day. I receive an email at 2pm stating there was a problem in the supply chain so it won't be delivered. I emailed them as soon as I saw the email (3pm) to complain. I've heard nothing back from them still. It's been 4 days.....
I cannot take another day off. The day I took off, I borrowed from next year.”
“Ordered an oven and a dishwasher at the Black Friday sale. Upon purchase I arranged for a Monday delivery for the oven, dishwasher needed to be ordered in… Delivery never happened on that Monday! I went on to organise another date a few days later, but no delivery again. Despite calling every day, twice a day most days, it took 5 attempts at making delivery arrangements for my oven to be delivered. Keeping in mind that they kept promising me delivery so I had to be home on those days to wait for them not to show up!
In that time, my dishwasher had finally arrived and was scheduled to be delivered on the same day of the oven’s 5th attempt and guess what??? No delivery again!!!
I am lucky that I work from home so flexible with delivery date/ time but if one had to take time off work to be delivered, I would definitely not be buying from the Good guys! In that time I also had to cancel the electrician to connect the oven and cooktop (purchased elsewhere), so this whole ordeal means we’ve had no means to cook other than the barbecue and a little camping gas! Not ideal!!! It seems the Good Guys believe their time is more valuable than ours!!!!
Also, in all this time, it is impossible to speak to anyone in management, they are either in a meeting, gone for the day or they will give you a call back NEVER!
Will I be buying from the Good guys again? Maybe in store, but I will never ever buy from them if it requires delivery! I would rather pay more or do without than put up with all that unnecessary stress!”
“Will not deliver across grass, so had to get family members to install fridge/ freezer.
Delivery people smashed letterbox backing in . Still no reply from Goodguys as to refund on delivery and installation and replacement of smashed letterbox. I have a video of it.
They obviously think it’s funny-I don’t.”
“Shocking service with delivery and lack of communication from the Good Guys. Aircon unit was scheduled for delivery on X date to our tenant and without any notice it wasn't delivered. No call no email or update. That meant that the install was missed as well. The good guys installer said delivery has nothing to do with him. The good guys are saying install has nothing to do with them and they cant co-ordinate new delivery dates with the installer. So I have to call the good guys and arrange a new date HOPING they'll deliver then I have to call the good guys installer to arrange a new installation date. Ie The customer is lumped with the entire issue to resolve the Good Guys F** Up.. Totally unreasonable poor service.”
“Was looking to purchase a new TV and unsure what model to get. I had a budget and they gave me the best possible deal , they even up sold me on home installation. The service was great , they sales rep was very knowledgable and I purchase all my big ticket items from them now.”
“Purchased an upright freezer a week ago for a fabulous discounted price and seriously wish I had purchased the matching fridge, might go back and do that. Daniel (Good Guys staff) was super helpful, knowledgeable and had my husband and I sorted with exactly what we needed within an hour. Great service and product.”
