The Iconic used to have excellent customer service and very quick delivery, which is what made it so good and better than other shopping sites. Over the past 10 months though I have had nothing but problems with every single item purchased - going missing, getting lost in transit, not being shipped until chased; their customer service just regurgitates the same line over and over and their delivery dates are never met anymore. Customer service often promised an 'investigation' however weeks later I have found that these investigations haven't been opened. The Iconic used to be my number one shopping site, but now I would rather spend my money anywhere else.