I chose the goggles I bought based on the description on the website - "works really well for outdoor swimming or in bright conditions." I read this as great for open water and indoor pools (as all the pools I swim in are brighly lit). I was excited to use them but ended up wearing them just the once as it was a very disconcerting, stressful, and somewhat frightening experience. I couldn't see more than a few feet in front of me, found myself swimming into the rope divider and couldn't do any tumble turns as I felt I was going to swim into the end of the pool as I couldn't judge the distance. I couldn't see what my watch said nor see the clock on the wall. I emailed them saying what had happened and Jenna felt it was perfectly fine to accuse me of "choosing the wrong goggles" and just thought than rather fix the issue of their miswording on the website, that I'd like to just spend more money with them at a discount. Apparently, I was informed, that the bright conditions means "outdoors" so in effect their website was saying "works well for outdoor swimming and ... outdoor swimming" which does not make sense. We went back and forth a bit and I was told I could send them back at my expense, UPS preferred, for a full refund. I also tried speaking with other people on the Facebook page. I found that at least 2 other people had bought the same goggles assuming they were for indoors as well and another member of staff thought it appropriate to accuse me of "choosing the wrong goggles" on my Facebook thread. By this time with the incredibly rude way I'd been spoken to, I had no desire to spend any more money with this company. I actually asked Jenna, "why would I want to do that, when I have an expensive but useless pair of googles sitting in the box and you have made no effort to fix the issue at hand?" but she refused to answer. I asked to be passed to someone higher up and was greeted with an email from Caylan addressed to just my name. No hi, hello or dear. Apparently, I hadn't noticed the "obvious” outdoor images on the website either which also made it clear (obviously) that these goggles were for outdoor only. We eventually got to the point where she agreed to refund my postage. I sent the receipt but nothing came through. Eventually once I had seen that they'd been received I emailed and Caylan responded with the accusation: "You had UPS charge us to deliver your shipment and so we paid them $38.88 yesterday via check. I do not feel like we owe you and them as that is unfair." I could not get over how rude this was. I had sent the googles back via UPS as requested, sent the receipt, and waited. At no point did I "make UPS" do anything. She had the receipt and proof that I had paid for postage so why did she just not take it up with UPS as why were they charging her a similar amount to what I had already paid if not more? If there were duties to be paid, they would be minimal and not $38.88. But this was all my fault apparently. If the wording on the website had been accurate then we never would have been in this situation. Better still they accept they made a mistake with the wording on the website and sort it out with a pair of goggles that were more suited to me. I have never been made to feel as stressed and upset by a company than this one. What was a gift from my parents for a special birthday has left a very bitter taste. For me, my clients make or break my business and if something is pointed out we then go out of our way to help fix our error. I would not be saying, which is what they did: "tough luck, it’s all your fault [even though it’s ours] – here’s a discount, just spend more money." The customer service training appears to be non-existent in the Magic5 and needs a serious overhaul. Incredibly disappointed and this made for a very stressful experience.