THEMAGIC5 Reviews

Name: THEMAGIC5
Address: 6123 Providen Glen Road, Charlotte
Rating: 4.89

4.9 Rating 8,015 Reviews

99 %

of reviewers recommend THEMAGIC5

4.9

Based on 8,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

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THEMAGIC5 5 star review on 31st May 2025

Hannah Stein

THEMAGIC5 5 star review on 18th May 2025

Michael

THEMAGIC5 5 star review on 16th May 2025

Te Paki

THEMAGIC5 5 star review on 28th March 2025

Brian

THEMAGIC5 5 star review on 19th February 2025

Anin

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product! Fit perfect right out of the box!”

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Posted 5 years ago

“Cool look and perfect fit”

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Posted 13 hours ago

“Great look, excellent fit! Does not get foggy at all.”

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Posted 3 days ago

“First I messed up the nose bridges and reached to support to let me know which nose bridge was deault and then they send me 3 bags of nose bridges :) Initial goggles was leaking and I got sent another one and the second goggles is just perfect in every way.”

Helpful Report

Posted 3 days ago

“I really like the googles. I was a bit skeptical about getting them but my sister in law got a pair and said they had great customer service so I thought I would give them a try. I have only tried them on 2 swims so far but they are really good and fit my face well. I like that I don't have to have them on so tight. Just today I was able to do 4000 yards in the pool nonstop without feeling like my head would explode because the goggles were so tight. I don't get the ring around my eyes either because the goggles are so tight. These have been perfect and I plan to get another pair.”

Helpful Report

Posted 1 week ago

“I’ve been a regular customer of TheMagic5 goggles for several years now, after they were first recommended to me by a current Olympic swimmer. As someone who used to swim professionally and still swims daily, I can say that these goggles are truly a breakthrough — the concept and technology behind them are exceptional. However, there are two areas that need improvement. First, customer service and logistics: orders to the UK often take a long time to arrive, and shipments sometimes feel quite random. It would be great if TheMagic5 could better streamline their delivery process for the UK market. Second, despite following the face scan process carefully each time, the goggles still don’t fit perfectly out of the box for me. The nose bridge (or nozzle connector) always ends up being the wrong size, so I have to manually replace it with a smaller one — a process that’s a bit tricky and can even risk damaging the goggles. All that said, I still think TheMagic5 is a great company with a fantastic product. Once they refine the fitting consistency and customer experience, they’ll be unbeatable in their category.”

Helpful Report

Posted 1 week ago

“My first pair of goggles frankly didn't work for me. Magic5 were brilliant about finding out what the problem was, making a new pair, and sending over within the week. These ones are brilliant! An amazing service, i feel well cared for, and am very happy. Thank you :)”

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Posted 1 week ago

“Great goggles, even better customer service sending me a second pair to try for a perfect fit with no quibbles”

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Posted 1 week ago

“The lenses are very clear and transparent. I also like the box they come in which keeps them protected. Lastly, comfort wise they are great on the eyes. The strap could be improved.”

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Posted 1 week ago

“Antes decir que solo las he utizado un par de veces. 1. Encajan perfectamente consiguiento que no entre nada de agua a las gafas. 2. Con dos usos unicamente, no se empañan; habra que ver que ocurre con mas usos. 3. La goma que ajustan las gafas a la cabeza, me parece pobre y poco elastica. Yo la he cambiado por una de otras gafas Zoggs que si tienen buena sensacion de ajuste. Quizas me equivoque pero es mi impresion. 4. El tener varios ajustes de nariz para separar las gafas, es un buen detalle. Yo mismo he cambiado a uno un poco mas ancho, que creo que se adapta mejor a mi cara.”

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Posted 1 week ago

“Great goggle, fit as expected, no leaking.”

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Posted 1 week ago

“Perfect fit custom googles. The blue googles look great and are not too dark. Perfect for indoor and outdoor swimming. The blue and clear bundle is what you want”

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Posted 1 week ago

“Super fit and no water ingress!”

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Posted 1 week ago

“The fit is just great.”

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Posted 1 week ago

“Without doubt, the Magic Goggles are the best-fitting and most visible goggles I have ever used. I am very impressed; they make open water swimming a lot more comfortable, especially when sitting. I have already recommended them to my friends who compete in Ironman events with me. The customer is amazing also.”

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Posted 1 week ago

“For the beginning I received the first pair and then I noticed that water was getting inside of my left eye, I tried using them many times and continue to happen, immediately I asked Customer Service to help me to resolve this problem and I received a second pair that closed amazingly and I will say that what and excellent service, what a commitment and serious customer service, thanks again! Maria.”

Helpful Report

Posted 2 weeks ago

“Great product and nice vision”

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Posted 2 weeks ago

“- Clear - not tight - no leaks.”

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Posted 2 weeks ago

“I recently switched to Magic5 customised swimming goggles, and they are truly outstanding. Unlike my old Speedo goggles, which left me with raccoon eyes and constant discomfort on the nose bridge, these fit perfectly without any pressure points. The magic lies in their proprietary app, which 3D scans your face and tailors the goggles to your exact shape, then ships them surprisingly fast. The comfort is on another level; I can now swim for long hours without constantly adjusting them. I first discovered them on Shark Tank, and though they are on the expensive side, the state-of-the-art customisation and performance make them worth it. I only wish the pricing were a bit more accessible. Highly recommended for anyone serious about swimming.”

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Posted 2 weeks ago

“Perfect fit and great quality.”

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Posted 2 weeks ago

“super clear vision, case is super convenient, various nose pieces are great to customize.”

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Posted 2 weeks ago

THEMAGIC5 is rated 4.9 based on 8,015 reviews