THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.
“
Cool goggles, fits quit nicely, like the story and product approach.
The quality of the connection of both materials needs work. It is not clean enough if you look at price/quality of the goggles.
”
- Remco
“
These goggles are absolutely fantastic! They provide a perfect fit, outstanding clarity, and never fog up, even during intense use. They feel durable and high-quality, making them a great value for the price. Highly recommended!
”
- Werner Wilkening
“
Excellent fit, great price!!
”
- Zachary Stewart Lewis
“
Goggles great. Wasn't greatly protected during delivery. It arrived with a whole in the cardboard box and a dent in the box for the goggles. The goggles weren't damaged, so we didn't make a fuss. It was for my wife, since no other brand seemed to fit. And they are surprisingly well fitting.
”
- Morten
“
On the first delivery I had a small leak in one of the lenses, but this was only noticeable at high speed after starting and turning. After complaining about this, my personal fit was adjusted and I received a new pair. These fit perfectly.
”
- Lars
“
They really fit. Plus delivery and after-sales service is terrific.
”
- AFFMC
“
The customer service is good, but for me the goggles are very leaky. The first pair they sent leaked like a sieve. They had me re-do the scan and they sent a second pair. This took about three weeks. The second pair also leak, so I have requested a refund. Apparently this is something that works well for some people, but not for me.
”
- Michele McCormick
“
I placed an order 15 days ago, and submitted a scan immediately, after a week, there was no update. I contacted the business multiple times to check the order status, I received one response that the scan needed to be validated. then I submitted another scan, and the third scan, that was last Tuesday, I haven't heard back from them yet. Not sure about the scan validated or not, nor the order status. I tried to call the phone number in the email, went to the voice mail directly. I wonder is this business still operating? Should I request a refund?
”
- Lin
“
The scanning process was terrible. It took so long holding my phone in front of my face my shoulders were literally sore the next day and then after i paid it said i had to do scan again! Trying to get a refund now. Big waste of time.
”
- Brian
“
Great fit and fast service
”
- Mihai
“
Has 3 pairs previously which fit perfectly, these clear ones were to a new scan and unfortunately they leaked .. magic replaced free of charge , 2nd pair after tweaking the straps fit without leaking. Can’t fault the customer service
”
- Russell
“
Great fit. Customer service was superb from my last pair.
”
- Aaron Magid
