THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Cool goggles, fits quit nicely, like the story and product approach.
The quality of the connection of both materials needs work. It is not clean enough if you look at price/quality of the goggles.
”
- Remco
“
These goggles are absolutely fantastic! They provide a perfect fit, outstanding clarity, and never fog up, even during intense use. They feel durable and high-quality, making them a great value for the price. Highly recommended!
”
- Werner Wilkening
“
Excellent fit, great price!!
”
- Zachary Stewart Lewis
“
Excellent service, follow up, and speed of delivery.
Goggles fit like 'a glove'...
”
- Roy
“
It would be great if THEMAGIC5 could better streamline their delivery process for the UK market.
”
- Alexey
“
perfect fit. most comfortable goggles Ive ever worn. no leaks. purple mirror perfect for sunny arizona outdoor swims. Seamless ordering process and quick delivery.
”
- Ross
“
Fit didn’t work, Leaky and sore on the eyes
Overpriced and useless
To Magic5 credit they eventually provided a refund.
”
- Lachy
“
It’s now May 26 and I still haven't received either my full order or a refund.
”
- Povilas Lengvinas
“
The customer service is good, but for me the goggles are very leaky. The first pair they sent leaked like a sieve. They had me re-do the scan and they sent a second pair. This took about three weeks. The second pair also leak, so I have requested a refund. Apparently this is something that works well for some people, but not for me.
”
- Michele McCormick
“
Excellent service, follow up, and speed of delivery.
Goggles fit like 'a glove'...
”
- Roy
“
Comfortable fit, lense clarity.
Excellent customer service
”
- Steve
“
My first pair must’ve been made with a faulty scan and were uncomfortable. However, your customer service team worked quickly to get me a new pair and the second pair works perfectly, as advertised. I’m happy with your guarantee and my Magic5 goggles.
”
- Adi Wise
