THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.
“
Cool goggles, fits quit nicely, like the story and product approach.
The quality of the connection of both materials needs work. It is not clean enough if you look at price/quality of the goggles.
”
- Remco
“
These goggles are absolutely fantastic! They provide a perfect fit, outstanding clarity, and never fog up, even during intense use. They feel durable and high-quality, making them a great value for the price. Highly recommended!
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- Werner Wilkening
“
Excellent fit, great price!!
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- Zachary Stewart Lewis
“
perfect fit. most comfortable goggles Ive ever worn. no leaks. purple mirror perfect for sunny arizona outdoor swims. Seamless ordering process and quick delivery.
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- Ross
“
Goggles great. Wasn't greatly protected during delivery. It arrived with a whole in the cardboard box and a dent in the box for the goggles. The goggles weren't damaged, so we didn't make a fuss. It was for my wife, since no other brand seemed to fit. And they are surprisingly well fitting.
”
- Morten
“
On the first delivery I had a small leak in one of the lenses, but this was only noticeable at high speed after starting and turning. After complaining about this, my personal fit was adjusted and I received a new pair. These fit perfectly.
”
- Lars
“
It’s now May 26 and I still haven't received either my full order or a refund.
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- Povilas Lengvinas
“
The customer service is good, but for me the goggles are very leaky. The first pair they sent leaked like a sieve. They had me re-do the scan and they sent a second pair. This took about three weeks. The second pair also leak, so I have requested a refund. Apparently this is something that works well for some people, but not for me.
”
- Michele McCormick
“
I placed an order 15 days ago, and submitted a scan immediately, after a week, there was no update. I contacted the business multiple times to check the order status, I received one response that the scan needed to be validated. then I submitted another scan, and the third scan, that was last Tuesday, I haven't heard back from them yet. Not sure about the scan validated or not, nor the order status. I tried to call the phone number in the email, went to the voice mail directly. I wonder is this business still operating? Should I request a refund?
”
- Lin
“
Great product, great customer service
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- Travis
“
I bought the clear goggles and the material is perfectly clear. The first pair I received did not fit well, but the company quickly resolved the problem and sent a new pair which are great. Magic5 customer service is fantastic!!
”
- Anne
“
These are my daughter’s 8th pair of goggles from Magic5. She absolutely loves them. She gets many compliments at meets. She won’t wear any other brand now. She fit great & their customer service is top notch.
”
- Bill
