THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great clarity and most of all fit and comfort. Timely delivery and live up to the promise. Price is the only challenge.
”
- Greig
“
Perfect fit and high quality for the price. Customer service is super friendly!
”
- Leonardo
“
For the same price point of multiple pairs that I can't wear, I received 2 pairs of custom fit goggles.
”
- Michele
“
Great clarity and most of all fit and comfort. Timely delivery and live up to the promise. Price is the only challenge.
”
- Greig
“
Super responsive after a delivery issue.
Great quality equipment, and the little card from the designers was a nice touch.
”
- Virot D
“
The fact one of the survey questions is length of delivery suggests to me this is a know issue.
”
- HLC
“
Fit didn’t work, Leaky and sore on the eyes
Overpriced and useless
To Magic5 credit they eventually provided a refund.
”
- Lachy
“
It’s now May 26 and I still haven't received either my full order or a refund.
”
- Povilas Lengvinas
“
The customer service is good, but for me the goggles are very leaky. The first pair they sent leaked like a sieve. They had me re-do the scan and they sent a second pair. This took about three weeks. The second pair also leak, so I have requested a refund. Apparently this is something that works well for some people, but not for me.
”
- Michele McCormick
“
Ich bin sehr zufrieden
-keine Druckstellen
-kein Beschlagen
-gute Sicht
-tolles Disign
Der service von Magic5 ist super!!
”
- Yanick Glauser
“
The colour is awesome in the water and in the outdoors. They don't fog up at all. Working through a left eye fitting problem. However the customer service response to this has been fantastic! Would highly recommend.
”
- Allison
“
OMG - Magic 5 goggles are amazing and so is their customer service. I received a 2nd pair of goggles that had a detached nosepiece. I reached out to Magic5 to ask them about it and next thing I knew a new pair of goggles was on the way to me. Great goggles, great customer service - what a winning combo!
”
- Beth Z
