THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.
“
Fits like a custom made goggle to your face 😎
If its leaking or not good it is a very easy process to ask for a new one and they send it for free and you do not have to send the not working properly / broken one back. Very glad I ordered one. I am a competitive swimmer and always swam with the known brands like Arena but after you put this goggle on you do not want anything else anymore. Same price but so much better quality.
”
- Félix
“
Ideal for regular swimmers, they’re a worthwhile investment despite the higher price.
”
- Nathan
“
They fit perfect. They look perfect. They have a perfect price. They don’t get foggy. And they fit perfect.
And by the way: they fit perfect😊😊
”
- Peter
“
Fit perfect
Fast delivery
Case
Communication
”
- Mike Schifferle
“
Easy to order, quick delivery, fantastic goggles and equipment, very happy and I highly recommend THEMAGIC5.
”
- Daniel Bingham
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They fit well because they are custom-made.
Fast delivery and packaging very attractive
”
- Razvan
“
The goggles were leaking, leaving lines around my eyes and fogging up. I tried swimming with them on several times, adjusting the straps/fit but nothing worked and I became completely frustrated having to stop every few laps to adjust them, let the water out of them and to try to ‘defog’ them. I had emailed you with my concerns requesting a refund but have heard nothing.
”
- Lindsay Prozorowicz
“
We went back and forth a bit and I was told I could send them back at my expense, UPS preferred, for a full refund.
”
- Alyson Wilson
“
I've emailed them extensively as my googles were paid for and not received.they don't respond to emails on time and I've requested a refund .very poor customer service ,stay away from this company.
”
- Yusuf Suleman
“
I received new goggles when the first pair leaked in one eye. Great customer service. Yet to try out my second pair however I’m
Sure they will be great!
”
- Lynsay
“
🌟 I am incredibly grateful for the outstanding post-sale service provided by The Magic 5.
”
- Mayra Santos
“
Fits well.. very accommodating customer service..
”
- Ralph Adrian Lontoc
