THEMAGIC5 Reviews

4.9 Rating 7,154 Reviews
99 %
of reviewers recommend THEMAGIC5
4.9
Based on 7,154 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
4.9 out of 5
Read THEMAGIC5 Reviews

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

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THEMAGIC5 5 star review on 24th March 2024
Suzi Wine
THEMAGIC5 5 star review on 11th March 2024
Mayra Santos
THEMAGIC5 5 star review on 11th March 2024
Mayra Santos
THEMAGIC5 5 star review on 23rd February 2024
Francisco Marchesani
THEMAGIC5 5 star review on 22nd February 2024
Lars Kopmeier
THEMAGIC5 5 star review on 15th February 2024
Vincent
THEMAGIC5 5 star review on 2nd February 2024
Vladislav Hristov Semkov
129
Anonymous
Anonymous  // 01/01/2019
Atrocious customer service and not following their own time commitment.
Helpful Report
Posted 2 weeks ago
The goggles were leaking, leaving lines around my eyes and fogging up. I tried swimming with them on several times, adjusting the straps/fit but nothing worked and I became completely frustrated having to stop every few laps to adjust them, let the water out of them and to try to ‘defog’ them. I had emailed you with my concerns requesting a refund but have heard nothing.
Helpful Report
Posted 2 months ago
These goggle could be good. If they fit. And if the Magic5 customer service responded to any requests for assistance after the sale was made. The face scan on my goggles clearly didn't work and the only way to get the left side to seal was to add enough tension that I had terrible goggle marks for a day. Tried all the nose pieces. Swam with them 3 times. Then called customer service. Left messages. No response. Emailed twice. No response. Chat feature on the web site (which was sooo responsive when I was shopping) no response. 3 times. So I went out and bought a $20 generic pair of goggles that sealed and fit beautifully first try. No goggle marks either. Wish I could get Magic5 to work but that seems unlikely......
Helpful Report
Posted 3 months ago
Don’t do it! The wife and I both bought these and both pairs leaked. Just don’t waist your money.
Helpful Report
Posted 8 months ago
I purchased these less than 2 years ago and have barely used (less than 10 hours) The rubber has started to break apart and crack and the googles are useless. Not what you would expect at this price. TheMagic5 response was to offer 30% off another pair.
Helpful Report
Posted 8 months ago
Have been unable to swim much lately...wore them once last week...both sides leaked, alternately. Have changed nose piece and hope next swim works better
Helpful Report
Posted 10 months ago
Thes Googles flat out leak: Only good for Rec swimming and open turns. Any masters or US Swimmers will be disappointed. I will keep wearing my TYR googles for 25% of the price. What a Joke. Do Not Buy these Please. Thanks
Helpful Report
Posted 11 months ago
Googles leak & foggy. Spray works a bit. Have to pay retoure.
Helpful Report
Posted 11 months ago
My goggles leak
Helpful Report
Posted 1 year ago
Gimmicky. Tracking did not work My goggles arrived with white dust all over them and they leak like crazy. I gave them too many tries and missed the warranty but I wouldn’t recommend buying. Materials feel cheap. Much better off with any speedo or arena goggle
Helpful Report
Posted 1 year ago
I chose the goggles I bought based on the description on the website - "works really well for outdoor swimming or in bright conditions." I read this as great for open water and indoor pools (as all the pools I swim in are brighly lit). I was excited to use them but ended up wearing them just the once as it was a very disconcerting, stressful, and somewhat frightening experience. I couldn't see more than a few feet in front of me, found myself swimming into the rope divider and couldn't do any tumble turns as I felt I was going to swim into the end of the pool as I couldn't judge the distance. I couldn't see what my watch said nor see the clock on the wall. I emailed them saying what had happened and Jenna felt it was perfectly fine to accuse me of "choosing the wrong goggles" and just thought than rather fix the issue of their miswording on the website, that I'd like to just spend more money with them at a discount. Apparently, I was informed, that the bright conditions means "outdoors" so in effect their website was saying "works well for outdoor swimming and ... outdoor swimming" which does not make sense. We went back and forth a bit and I was told I could send them back at my expense, UPS preferred, for a full refund. I also tried speaking with other people on the Facebook page. I found that at least 2 other people had bought the same goggles assuming they were for indoors as well and another member of staff thought it appropriate to accuse me of "choosing the wrong goggles" on my Facebook thread. By this time with the incredibly rude way I'd been spoken to, I had no desire to spend any more money with this company. I actually asked Jenna, "why would I want to do that, when I have an expensive but useless pair of googles sitting in the box and you have made no effort to fix the issue at hand?" but she refused to answer. I asked to be passed to someone higher up and was greeted with an email from Caylan addressed to just my name. No hi, hello or dear. Apparently, I hadn't noticed the "obvious” outdoor images on the website either which also made it clear (obviously) that these goggles were for outdoor only. We eventually got to the point where she agreed to refund my postage. I sent the receipt but nothing came through. Eventually once I had seen that they'd been received I emailed and Caylan responded with the accusation: "You had UPS charge us to deliver your shipment and so we paid them $38.88 yesterday via check. I do not feel like we owe you and them as that is unfair." I could not get over how rude this was. I had sent the googles back via UPS as requested, sent the receipt, and waited. At no point did I "make UPS" do anything. She had the receipt and proof that I had paid for postage so why did she just not take it up with UPS as why were they charging her a similar amount to what I had already paid if not more? If there were duties to be paid, they would be minimal and not $38.88. But this was all my fault apparently. If the wording on the website had been accurate then we never would have been in this situation. Better still they accept they made a mistake with the wording on the website and sort it out with a pair of goggles that were more suited to me. I have never been made to feel as stressed and upset by a company than this one. What was a gift from my parents for a special birthday has left a very bitter taste. For me, my clients make or break my business and if something is pointed out we then go out of our way to help fix our error. I would not be saying, which is what they did: "tough luck, it’s all your fault [even though it’s ours] – here’s a discount, just spend more money." The customer service training appears to be non-existent in the Magic5 and needs a serious overhaul. Incredibly disappointed and this made for a very stressful experience.
Helpful Report
Posted 1 year ago
They were clear and comfortable for a onetime 200 yard swim until the nose peace broke
Helpful Report
Posted 1 year ago
Очки нравятся. Но не прислали очки золото заказ ORDER 71760 BLUE MAGIC MIRROR GOLD
Helpful Report
Posted 1 year ago
POSSIBLY THE WORST COMPANY EVER. (but I loved them at first.) I bought 2 pairs of goggles last fall, and all went smoothly. I decided to place an order for a 3rd color on Valentines Day. However, this order is a total disaster. 3 weeks after payment, their website still shows my order & scan waiting to be approved. I have sent 6 emails, but I've received ZERO communication. I have called their support line at least 12 times (which shows only being open 4 hours a day.) Nobody has ever answered the phone. I've left 5 voicemails, and none have been returned.
Helpful Report
Posted 2 years ago
I've emailed them extensively as my googles were paid for and not received.they don't respond to emails on time and I've requested a refund .very poor customer service ,stay away from this company.
Helpful Report
Posted 2 years ago
I don't like
Helpful Report
Posted 2 years ago
wrong color received and can't get any response from Themagic5
Helpful Report
Posted 2 years ago
I have 6 pairs. I ordered two. They fogged up and leak, so TM5 sent me new ones. They fog up and leak, so TM5 sent me new ones again. Now I have 6 pairs. They all fog up and most of them leak.
Helpful Report
Posted 2 years ago
I wanted this to work really bad, but it didn't. One side wasn't quite right and was leaking. Customer service seemed initially helpful, having me send pictures to check the positioning. I was expecting to do a re-scan so they could check for discrepancies, but instead they said they thought they found the problem and sent me a new pair. The new pair is still leaking, they have stopped responding, and I am out $60.
Helpful Report
Posted 2 years ago
My goggles do not fit. To keep them on my face I had to have the strap extremely tight which was very painful. I would like a refund. Aside from the fact that these were recommended by a friend Magic goggles seem like a gimmic.
Helpful Report
Posted 2 years ago
THEMAGIC5 is rated 4.9 based on 7,154 reviews