THEMAGIC5 Reviews

Name: THEMAGIC5
Address: 6123 Providen Glen Road, Charlotte
Rating: 4.89

4.9 Rating 7,973 Reviews

99 %

of reviewers recommend THEMAGIC5

4.9

Based on 7,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

Write Your review

Tell us how THEMAGIC5 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

THEMAGIC5 5 star review on 31st May 2025

Hannah Stein

THEMAGIC5 5 star review on 18th May 2025

Michael

THEMAGIC5 5 star review on 16th May 2025

Te Paki

THEMAGIC5 5 star review on 28th March 2025

Brian

THEMAGIC5 5 star review on 19th February 2025

Anin

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the goggles a few weeks back. It took a while for them to arrive, which I expected, and that's fine. So they came, and I was pretty excited. I got them out. Looked them over. Got familiar with the product. So I wanted to wait for the first opportunity, which was this past week, and I was able to swim in a long-course pool. I felt that would have been a good test for comfort as well as for no leakage. Overall, the goggles passed with flying colors. My only downside was that they are a little dark, but in a couple of weeks, I'll be able to swim outside, so it will be interesting to see how the goggles perform in an outdoor venue versus an indoor one.”

Helpful Report

Posted 2 weeks ago

“So far seem a perfect fit!”

Helpful Report

Posted 3 weeks ago

“no water enters”

Helpful Report

Posted 3 weeks ago

“Die The Magic 5 Schwimmbrille überzeugt durch ihre individuelle Passform und den hohen Tragekomfort. Zwar gab es anfangs ein Problem, weil die erste Brille kaputt war, aber der Ersatz kam schnell und problemlos. Jetzt ist alles in Ordnung und die Brille sieht sehr schön aus. Du freust dich darauf, sie endlich auszuprobieren, weil du mit der ersten Version keine Chance hattest, sie zu nutzen. Alles in allem ein hochwertiges Produkt mit gutem Kundenservice”

Helpful Report

Posted 2 months ago

“Use the goggles this past Saturday fantastic the only thing I would say about my experience was I had to wait over a month to get them I know this may be because of the holiday season, but that was a bit extreme, but other than that everything else was fantastic thank you”

Helpful Report

Posted 2 months ago

“They look amazing and love how clear everything is. I'm getting used to adjusting wear to put the straps and fitting them so that the water doesn't leak through. The only thing I would say that could be improved and that I was expecting to be better was the padding around the eyes. I was hoping it would be more cushioned so that my eyes sockets wouldn't be as sore when finishing my swim but they are still very sore so if you could add more padding around the seal that would be much more comfortable.”

Helpful Report

Posted 2 months ago

“Better than the old ones”

Helpful Report

Posted 2 months ago

“Good fit and view Shipping took a little bit long.”

Helpful Report

Posted 3 months ago

“The swimming goggles are great, and the service is perfect and straightforward. Unfortunately, my first pair wasn’t watertight, but the team responded very quickly and made a new pair of swimming goggles for me. Thank you for that.”

Helpful Report

Posted 3 months ago

“Arrived nice and promptly, got them on Black Friday offer, worn once so far and the clarity and fit are great!”

Helpful Report

Posted 3 months ago

“I like the goggles I can see well and the fit is good. I just found the scanning process challenging because that took three times to work.”

Helpful Report

Posted 3 months ago

“Fit and look.”

Helpful Report

Posted 3 months ago

“Very good goghles. Very good fit and lensed. A bit uncomfortable in the eye pocket.”

Helpful Report

Posted 4 months ago

“The look and the "Anti fog" is working very good. Also the case of the googles is having smart features and is always looking good at the pool. The Service and how the Team cares about your fit is amazing. I was in a daily exchange until all fit was perfect. I have to say, the service of the Team is outstanding.”

Helpful Report

Posted 5 months ago

“I’ve been a regular customer of TheMagic5 goggles for several years now, after they were first recommended to me by a current Olympic swimmer. As someone who used to swim professionally and still swims daily, I can say that these goggles are truly a breakthrough — the concept and technology behind them are exceptional. However, there are two areas that need improvement. First, customer service and logistics: orders to the UK often take a long time to arrive, and shipments sometimes feel quite random. It would be great if TheMagic5 could better streamline their delivery process for the UK market. Second, despite following the face scan process carefully each time, the goggles still don’t fit perfectly out of the box for me. The nose bridge (or nozzle connector) always ends up being the wrong size, so I have to manually replace it with a smaller one — a process that’s a bit tricky and can even risk damaging the goggles. All that said, I still think TheMagic5 is a great company with a fantastic product. Once they refine the fitting consistency and customer experience, they’ll be unbeatable in their category.”

Helpful Report

Posted 6 months ago

“Antes decir que solo las he utizado un par de veces. 1. Encajan perfectamente consiguiento que no entre nada de agua a las gafas. 2. Con dos usos unicamente, no se empañan; habra que ver que ocurre con mas usos. 3. La goma que ajustan las gafas a la cabeza, me parece pobre y poco elastica. Yo la he cambiado por una de otras gafas Zoggs que si tienen buena sensacion de ajuste. Quizas me equivoque pero es mi impresion. 4. El tener varios ajustes de nariz para separar las gafas, es un buen detalle. Yo mismo he cambiado a uno un poco mas ancho, que creo que se adapta mejor a mi cara.”

Helpful Report

Posted 6 months ago

“- Clear - not tight - no leaks.”

Helpful Report

Posted 6 months ago

“It fits perfectly on the nose. Great !!!”

Helpful Report

Posted 6 months ago

“The size is perfect”

Helpful Report

Posted 7 months ago

“My first goggles were leaking, but after contacting support and providing some additional photos, I received a second pair very quickly. It still took me a couple of weeks to find the good position of the goggles. While during the first trainings, the goggles were leaking until after several adjustments of position, I had the first openwater swimming event with them today, and they had the perfect fit from the beginning. The absence of pain/pressure, the very big field of vision and the fact that they don't fog up at all make these goggles my absolute favorite. Support was very friendly, reactive and helpful.”

Helpful Report

Posted 10 months ago

THEMAGIC5 is rated 4.9 based on 7,973 reviews