THEMAGIC5 Reviews

Name: THEMAGIC5
Address: 6123 Providen Glen Road, Charlotte
Rating: 4.89

4.9 Rating 8,026 Reviews

99 %

of reviewers recommend THEMAGIC5

4.9

Based on 8,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

Write Your review

Tell us how THEMAGIC5 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

THEMAGIC5 5 star review on 31st May 2025

Hannah Stein

THEMAGIC5 5 star review on 18th May 2025

Michael

THEMAGIC5 5 star review on 16th May 2025

Te Paki

THEMAGIC5 5 star review on 28th March 2025

Brian

THEMAGIC5 5 star review on 19th February 2025

Anin

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good goghles. Very good fit and lensed. A bit uncomfortable in the eye pocket.”

Helpful Report

Posted 6 months ago

“The look and the "Anti fog" is working very good. Also the case of the googles is having smart features and is always looking good at the pool. The Service and how the Team cares about your fit is amazing. I was in a daily exchange until all fit was perfect. I have to say, the service of the Team is outstanding.”

Helpful Report

Posted 6 months ago

“I’ve been a regular customer of TheMagic5 goggles for several years now, after they were first recommended to me by a current Olympic swimmer. As someone who used to swim professionally and still swims daily, I can say that these goggles are truly a breakthrough — the concept and technology behind them are exceptional. However, there are two areas that need improvement. First, customer service and logistics: orders to the UK often take a long time to arrive, and shipments sometimes feel quite random. It would be great if TheMagic5 could better streamline their delivery process for the UK market. Second, despite following the face scan process carefully each time, the goggles still don’t fit perfectly out of the box for me. The nose bridge (or nozzle connector) always ends up being the wrong size, so I have to manually replace it with a smaller one — a process that’s a bit tricky and can even risk damaging the goggles. All that said, I still think TheMagic5 is a great company with a fantastic product. Once they refine the fitting consistency and customer experience, they’ll be unbeatable in their category.”

Helpful Report

Posted 8 months ago

“Antes decir que solo las he utizado un par de veces. 1. Encajan perfectamente consiguiento que no entre nada de agua a las gafas. 2. Con dos usos unicamente, no se empañan; habra que ver que ocurre con mas usos. 3. La goma que ajustan las gafas a la cabeza, me parece pobre y poco elastica. Yo la he cambiado por una de otras gafas Zoggs que si tienen buena sensacion de ajuste. Quizas me equivoque pero es mi impresion. 4. El tener varios ajustes de nariz para separar las gafas, es un buen detalle. Yo mismo he cambiado a uno un poco mas ancho, que creo que se adapta mejor a mi cara.”

Helpful Report

Posted 8 months ago

“- Clear - not tight - no leaks.”

Helpful Report

Posted 8 months ago

“It fits perfectly on the nose. Great !!!”

Helpful Report

Posted 8 months ago

“The size is perfect”

Helpful Report

Posted 9 months ago

“My first goggles were leaking, but after contacting support and providing some additional photos, I received a second pair very quickly. It still took me a couple of weeks to find the good position of the goggles. While during the first trainings, the goggles were leaking until after several adjustments of position, I had the first openwater swimming event with them today, and they had the perfect fit from the beginning. The absence of pain/pressure, the very big field of vision and the fact that they don't fog up at all make these goggles my absolute favorite. Support was very friendly, reactive and helpful.”

Helpful Report

Posted 1 year ago

“Past perfect en zit niet strak.”

Helpful Report

Posted 1 year ago

“I no longer have to worry about water leaking in, I finally have a pair of goggles that fit my face”

Helpful Report

Posted 1 year ago

“fits my face every time I place an order.”

Helpful Report

Posted 1 year ago

“well fitting”

Helpful Report

Posted 1 year ago

“They look nice and are comfortable”

Helpful Report

Posted 1 year ago

“Love the goggles! They lasted me an entire year, which is far longer than other goggles have lasted for me. Just bought my second pair. They take some adjustment and I'm sometimes getting a little water in when I quickly return my head to neutral position after a breath on one side. I think I can adjust them and fix it. The app is not so intuitive--I couldn't figure out how to remeasure my face between my last pair over a year ago and this one. Maybe my face hasn't changed in any way relevant to goggle-measurement, but I was ready to try a second scan to see. Also, the process of measuring payment with scans is not seamless--if you're logging in through the app, it's hard to get to payment, except by paying on the web site and using a pre-loaded scan. Whatever--It's worth going through the difficulty of buying the goggles to get them. Assuming I can get my current pair to work like the last ones, they are high quality, long-lasting, and require a lower tension than my old goggles.”

Helpful Report

Posted 1 year ago

“Die Schwimmbrille ist von der Passform, dem Sichtfeld, Beschlagen, … sehr gut. Dies ist schon meine dritte und sicher nicht letzte Brille. Nur schade, dass die letzte Brillenbestellung trotz Jans Vorschlag und meiner direkten Bestelländerung auf „white silver“ nicht stattfand und ich auch keine Nachricht von themagic5 bekam. Schade!”

Helpful Report

Posted 1 year ago

“the fit perfectly”

Helpful Report

Posted 1 year ago

“Die Brille passt perfekt. Leider halten sie bei mir nicht länger als ein Jahr, da die Gummis am Brillenrand reißen (bisher bei 2 Brillen, eine wurde anstandslos ersetzt). Beim letzten Kauf wollte ich einen neuen Scan durchführen, die App hat die Bestellnummer aber nicht angenommen. Fazit: Passform perfekt, Haltbarkeit ausbaufähig, Software und Bestellprozess muss dringend verbessert werden”

Helpful Report

Posted 1 year ago

“The fit is great”

Helpful Report

Posted 1 year ago

“Tailor made world 1st biometric,they look cool,most of all I adjust it so it’s watertight.Hope the magic can produce more appealing technologies so to outrun normal googles! Thanks”

Helpful Report

Posted 1 year ago

“Cool goggles, fits quit nicely, like the story and product approach. The quality of the connection of both materials needs work. It is not clean enough if you look at price/quality of the goggles.”

Helpful Report

Posted 1 year ago

THEMAGIC5 is rated 4.9 based on 8,026 reviews