I’ve been a regular customer of TheMagic5 goggles for several years now, after they were first recommended to me by a current Olympic swimmer. As someone who used to swim professionally and still swims daily, I can say that these goggles are truly a breakthrough — the concept and technology behind them are exceptional.
However, there are two areas that need improvement. First, customer service and logistics: orders to the UK often take a long time to arrive, and shipments sometimes feel quite random. It would be great if TheMagic5 could better streamline their delivery process for the UK market.
Second, despite following the face scan process carefully each time, the goggles still don’t fit perfectly out of the box for me. The nose bridge (or nozzle connector) always ends up being the wrong size, so I have to manually replace it with a smaller one — a process that’s a bit tricky and can even risk damaging the goggles.
All that said, I still think TheMagic5 is a great company with a fantastic product. Once they refine the fitting consistency and customer experience, they’ll be unbeatable in their category.
1 week ago
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