It seems that if you're out of warranty they don't want to know about it even for a tiny spare part. Basically I lost a "Zip-Pull" from an expensive Summit Series Point Five Gore-Tex Jacket & you might think it would be easy to replace.... I emailed TNF Customer Service twice & I rung them twice and I got nowhere. Immediately they try to fob you off when they hear your warranty is up (this item costs near £400 new & barely a year out!). The TNF staff were very hard to understand & they didn't even know what a Zip-Puller / Toggle is nor the jacet itself!!! I thought I was eventually getting somewhere when she said she would escalate it to Spare Parts (to whom I originally addressed my mail) but two weeks on & nothing. I have bought a lot of TNF gear over the years but will think twice from now on. Thank Goodness for the TNF/ Ellis Bingham Staff in Westfield Stratford who fixed my problem & even supplied me an extra spare one!!! Sincere thanks to Dean & Co.