The North Face EU Reviews

4.00 Rating 5 Reviews
80% of reviewers recommend The North Face EU
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"It seems that if you're out of warranty they don't want to know about it even for a tiny spare part. Basically I lost a "Zip-Pull" from an expensive Summit Series Point Five Gore-Tex Jacket & you might think it would be easy to replace.... I emailed TNF Customer Service twice & I rung them twice and I got nowhere. Immediately they try to fob you off when they hear your warranty is up (this item costs near £400 new & barely a year out!). The TNF staff were very hard to understand & they didn't even know what a Zip-Puller / Toggle is nor the jacet itself!!! I thought I was eventually getting somewhere when she said she would escalate it to Spare Parts (to whom I originally addressed my mail) but two weeks on & nothing. I have bought a lot of TNF gear over the years but will think twice from now on. Thank Goodness for the TNF/ Ellis Bingham Staff in Westfield Stratford who fixed my problem & even supplied me an extra spare one!!! Sincere thanks to Dean & Co."
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Posted 2 months ago
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"The guy in the Birmingham store was very helpful, he greeted everyone with a smile and gave me different choices when I explained the type of coat I wanted. Delivery came on the 5th day after. The girl at receptionist typed my address in wrong, I think she was new and I did get in contact after to correct the number so no harm done."
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Posted 9 months ago
"Excellent products - bought an Isabella backpack and the quality is excellent."
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Posted 1 year ago
"Great deal on a new jacket"
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Posted 1 year ago
"Quality of product and they size they advertise is the size you get!!!!!"
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Posted 1 year ago
The North Face EU is rated 4.00 based on 5 reviews

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