“I ordered a number of items for my sons birthday. I was told that delivery would be 5-7 business days. When I looked at the yodel tracking 5 days later it hadn’t been updated. I spoke to yodel who confirmed that the north face hadn’t even sent them the parcels yet to be delivered. North face confirmed this and couldn’t tell me when they would be sent to yodel or eventually delivered to me. They just said that they were experiencing delays due to covid. It seems like every shoddy bit of behaviour by such companies is being blamed on covid. How is it though that some companies are doing so much better? I’ve ordered tons of stuff online from other retailers over the last year and generally things have been ok. Everyone expects some problems and I’m usually a patient person. That said I’m totally fed up with companies who, after a year of covid, haven’t got their act together and still make promises they can’t keep. They are quick enough to take your money though!! On top of that it’s the constant rubbish spouted by customer services about how they are powerless to do anything blah blah blah. Change the record. So now I am left trying to sort out replacement birthday gifts for my son while being out of pocket by approximately £150. Thanks a bunch North Face. In future I’ll be buying elsewhere.”
“Warning! Before ordering, bear in mind you cannot cancel an order, even after 5 minutes, 55 minutes or 2 hours and 55 minutes. Once you "submit" your payment, no cancellations, ever! You can, of course, return items if they ever arrive by Yodel! But no cancellations. Got it!”
“It seems that if you're out of warranty they don't want to know about it even for a tiny spare part. Basically I lost a "Zip-Pull" from an expensive Summit Series Point Five Gore-Tex Jacket & you might think it would be easy to replace.... I emailed TNF Customer Service twice & I rung them twice and I got nowhere. Immediately they try to fob you off when they hear your warranty is up (this item costs near £400 new & barely a year out!). The TNF staff were very hard to understand & they didn't even know what a Zip-Puller / Toggle is nor the jacet itself!!! I thought I was eventually getting somewhere when she said she would escalate it to Spare Parts (to whom I originally addressed my mail) but two weeks on & nothing. I have bought a lot of TNF gear over the years but will think twice from now on. Thank Goodness for the TNF/ Ellis Bingham Staff in Westfield Stratford who fixed my problem & even supplied me an extra spare one!!! Sincere thanks to Dean & Co.”
“The guy in the Birmingham store was very helpful, he greeted everyone with a smile and gave me different choices when I explained the type of coat I wanted. Delivery came on the 5th day after. The girl at receptionist typed my address in wrong, I think she was new and I did get in contact after to correct the number so no harm done.”
