Horrendous customer service from customer services online. (I would say almost non-existent) Never order online. Ordered bedroom furniture in high gloss white. One drawer had a fault with the lacquer - contacted customer service 7 times on hold over 20 mins each time - gave up in the end. Assembled furniture since the only issue was a drawer front -and completed customer service form with photos. I waited 6 days for any response. I was told they would not be replacing anything because it was assembled, yet unable to get through to customer service on numerous occasions. They kept calling it damage. I made it clear it was faulty and that I had rights under consumer goods act. Extremely rude advisor - pretty much cut me off, telling me that nobody in customer service or instore would be able to replace the drawer front. In the end I approached the store directly who were brilliant - they took one look at the drawer front, could easily see it was a lacquer fault and that I hadn't dented or damaged it and replaced the front with a new one.