The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,323 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I encountered a technical issue with my brokerage portfolio that left me unable to withdraw funds. Robinson provided prompt and effective assistance. Their team was professional, responsive, and clearly experienced. I’m very satisfied with the outcome and would not hesitate to recommend their services.”

Helpful Report

Posted 3 days ago

“My package was 2 days late”

Helpful Report

Posted 1 week ago

“My husband had been in contact after we had only one item delivered and an incorrect item delivered. I am currently getting over a significant injury to my back and hip, it was suspected broken. Due to the wrong item being delivered we now do not have a bed. Do you think it is suitable for me now to lie on a mattress on the floor? Either the range or delivery company will accept fault so we are going round in circles”

Helpful Report

Posted 1 month ago

“Ridiculously interactions with Tory on their Facebook chat over the last 24hrs. Purchased an item in store but the instructions are missing and it’s not working as expected. Contacted via there fb chat and just wanted the instructions sent over however after supplying proof of purchase Tory decided that they cannot help me as I didnt purchase online and they will only help online customers. I must drive 12 miles and spend around an hour returning to the store to get instructions/help with my purchase. Throughout the interaction Tory has been nothing but completely unhelpful and condescending. Failing to read messages sent properly and contradicting. Complete waste of time and first and last visit to this brand.”

Helpful Report

Posted 1 month ago

“Been sending messages to customer care for well over a week regards faulty product bought. The robot keeps telling me customer care will contact me in 48 hours, nothing back. Rang store in Cardiff zip bought from and nobody picked up. Rang their other store in Cardiff lady answered after a while after listening and put me through to assistant manager, told him my problem and he said loads of customer complaints about same product. Told me to contact customer support !!! told him if I could I wouldn’t be speaking to him, he said go to the store ! in a world of digital communication where I have had no problems at all with any other company/retailer I have had to contact by e mail, through website/app and start the communication with a robot, with the Range uk I have to go to the store !!!!!!!!!”

Helpful Report

Posted 1 month ago

“If you’ve ever struggled with tax matters or platform compliance, look no further than URF! Led by UNIQUE, this team delivers unmatched professionalism and real results. They make complex financial processes easy to understand and even easier to manage. Whether it’s resolving withdrawal issues or optimizing your strategy, URF gets it done efficiently and with care. 👏 Kudos to UNIQUE and the team for setting a new standard in reliability and transparency. Verified by Review.io.”

Helpful Report

Posted 1 month ago

“Terrible customer service,return policy stinks didn’t even want a refund just a credit note but NO was the answer ,applauding service”

Helpful Report

Posted 1 month ago

“Ordered 2 Xmas trees and 2 Xmas tree skirts. Waited weeks for trees to arrive yet still no Xmas tree skirts? Total nightmare to communicate with the range online store as they have no phone lines! The quality of the trees delivered is very poor paid £80 per tree and Tesco sell better for half that price. Also brought lights for tree that barely work! Not value for money, don't deliver on time or not at all and total lack of customer support or help when items not delivered. I won't ever shop online or in store again. Quality very poor all round”

Helpful Report

Posted 1 month ago

“The CEO doesn’t care about customers, if you ever have the pain of dealing with Terri in head office, just know that you will never receive any outcome because I do not believe Terri has ever been able to actually perform good work in their life. All I want is for the damaged parcel they delivered is collected. They have told me I must pay for returning it or dispose of it myself which will cause me injury due to the weight of it. I have now gone to trading standards.”

Helpful Report

Posted 1 month ago

“Tried to order Aiyaplay childrens dressing table but (several times) got stuck with “loading” when trying to pay. Went to Amazon - all ok.”

Helpful Report

Posted 1 month ago

“I visited your store today in Exeter that is meant to pride itself on being inclusive to all staff with all kinds of disabilities. as I entered the store, I heard the store manager loudly say “thats the last time I let him train somebody he’s f@£#*.g useless. This is absolutely disgusting and I was really annoyed but unfortunately didn’t manage to get his name. The staff were all working really hard in there as well. This is an unacceptable way to speak about anyone!! Really disappointing”

Helpful Report

Posted 1 month ago

“With regards to their marketplace items...shocking customer service took ages for a refund and can't return to store...won't b ordering from them again. Stay clear”

Helpful Report

Posted 1 month ago

“Unfortunately no way of speaking to anyone. Tried chat, email and just receive standardised replies. Awful customer experience.”

Helpful Report

Posted 2 months ago

“Delivery of a huge mirror over a week ago & still not arrived.”

Helpful Report

Posted 2 months ago

“Absolutely terrible service when you pay £7 for next day delivery: they don’t bother to post it then the solution? I’ll refund you in 5 days and you can go to the store and buy it. If I had time do you not think i would have done that and not paid through my nose for next day delivery? Asked for contact with a senior manager as re-dispatching the delivery is not a thing apparently. Won’t be shopping there again.”

Helpful Report

Posted 2 months ago

“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”

The Range 1 star review on 11th November 2025

Helpful Report

Posted 2 months ago

“I have just been refused entry to the Range in Worthing, because I had my elderly dog in the trolly. She is a Chihuahua and struggles to walk, I have always put her in the trolley for safety and convenience. The same jobsworth women refused me entry a while back because you now sell Iceland food until you announced that the shop was dog friendly. I see no signs saying I must not put my dog in the trolly and to be spoken to like that I'm very ANGRY!!!!! I was going to look at buying a Christmas tree and dog treats but it's evident you don't want my custom.”

Helpful Report

Posted 2 months ago

“Only one star because no stars is not an option. Item did not arrive. Terrible customer service. I ordered and paid for a lamp that they said was in stock, then they decided that it was not in stock. Unfortunately, I had added a £2.99 item to the order, so ended up paying £4.99 delivery on a small item that I could have collected. I queried why they did not identify that they lamp was not in stock and had a reply advising me about delivery, but not addressing my query. Well done The Range, conclusive proof that your "customer care" simply does not exist. Last Christmas I ordered some glass baubles online, they arrived smashed because they were just put in a box - no packaging, who would have thought that that could result in breakages? Should have ealised what type of company I was dealing with then.”

Helpful Report

Posted 2 months ago

“Racist staff. Boycott the Range.”

Helpful Report

Posted 3 months ago

“I went in The Range website and bought chopping board for 12.99 . I made a payment to the range through the range website. I had no idea that of anything about range market place . The chopping board said 40 cm which was what I wanted, but when it came, it was 50 cm long and too big. I am an elderly disabled pensioner and found it hard to carry it all back to the range shop to take it back and then told her I can’t take it back to the range because of the marketplace which I had never previously heard of. I assumed I was buying it from the range after following instructions. It cost me £6 to send it back definitely won’t be using that service again other stores like next sell things for other people, but happy to take it back to the store as our John Lewis very disappointed in the range where I have been a really good customer for many years . I know you will tell me that well it’s your fault because you bought it through the range marketplace but really not happy with your service As it stands, it has cost me £13 for the chopping board and £6 to send it back and I haven’t seen any of the money back so far Sarah Roseman”

Helpful Report

Posted 3 months ago

The Range is rated 1.4 based on 2,323 reviews