The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,223 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the second time running , I went to the store in penge and all of the items I needed were not in stock or not sold despite being on the website as available in store . It is a wasted bus journey for me so the range will not be seeing me again . In addition the staff are not helpful and the store shabby as well as the usual unloved poor selection of plants . The lupins especially were in very poor condition not fit for sale . Such a disappointment. Carolyn Fuller”

Helpful Report

Posted 2 days ago

“Saw a garden parasol online. Could click and collect but 3 in store so decided to just go to store to buy. £29 online, £35 in store. Apparently online prices can be cheaper! I said I’d just go on and click & collect but was told that can take an hour. I just left and will buy my parasol from a store with better customer service”

Helpful Report

Posted 3 days ago

“Wanted to buy a toaster which I saw on display and asked a member of staff for one in a box. there was a empty box on the shelf but was told I couldn't have that because someone could put other items in it ,but I could order one online, and when I complained at the till they said they couldn't understand that, so the range has lost a sale,I think some of their staff need some training ,( this was the otford branch sevenoaks).”

Helpful Report

Posted 6 days ago

“Had to return a duvet cover to the Basingstoke store this afternoon & it was an awful experience, largely due to member of staff who was extremely rude, another customer told me that this particular member of staff was also very rude to her. I used to like shopping at the Range but I will never ever shop there again.”

Helpful Report

Posted 1 week ago

“The Range in Leighton Buzzard is my nearest store however I am sorry to say that that on many occasions I find items on the shelf not priced. When I approach an assistant to ask the price I’m met with what I can only describe as an impatient attitude and usually told I would have to take it to the till which means waiting in a queue. Sometimes these items are relatively heavy and no help is offered. It is sad to see a new store offering such an inadequate customer service.”

Helpful Report

Posted 1 week ago

“I bought pergola outdoor curtains, off white. Arrived and are mustard, strange fabric, impossible creases. Tried to return. Cannot in-store. "3rd party." Customer service...? Still awaiting refund. 3 weeks. No details of "wholesaler" no refund return label - no address - NADA! Will never buy online from The Range again! Avoid!”

Helpful Report

Posted 1 week ago

“Awful customer service. It's impossible to return. Had to go through my bank twice now to get refund. Will never use again.”

Helpful Report

Posted 1 week ago

“Appalling. Trying to return range item but told I need to wait 72 hours for third party supplier to provide address….that was 14 days ago….not holding out for refund now but this is so wrong. Would never use again”

Helpful Report

Posted 2 weeks ago

“I am nearly 70 and with some mobility problems. Earlier this month I had ordered six items 'click and collect'. Things were going well until I visited the store today. Firstly I was made to stand and walk about following members of staff as they tried to sort the problem out. The problem was, that although I had received 'please collect' messages, my order was nowhere to be found. On top of that, when I finally had to cancel the on-line order I received an instant confirmation that I had collected the goods!!! I have not received any refund and because of the nature of the on line transaction, in store staff are powerless to do anything. Oh yes, and although there was a manager issuing orders from above, he or she did not have the decency to actually appear. Range/Wilko - where is my refund?”

Helpful Report

Posted 2 weeks ago

“Don’t order from The Range. I ordered some garden furniture. I had FIVE Scheduled Deliveries and not one even left the warehouse. Two I was told on the morning of Scheduled Delivery it was taking place. The rest I had to call each time to be advised the delivery was not taking placed. This is after a confirmation text and email with time slot. The Range simply don’t care. They cancelled my order after the fifth failed delivery. Their Customer Service is horrific. It’s almost like a scam. Each email is not fully read. Their responses are copy and paste, generic replies. A new person deals with your response email so there is a lot of repetition or them not understanding fully. There is no phone number to call and no formal complaints process. I would think carefully about ordering from The Range. I have had three weeks of consistent issues and no resolution. The Range are not on ‘Resolver’ which I think is a sure sign of the level of service you can expect.”

Helpful Report

Posted 2 weeks ago

“Don't buy Nightmare to get a refund online waited two weeks”

Helpful Report

Posted 2 weeks ago

“Just waiting for money back Being messaged by someone else every time I have been asked how much money I want back And once it seems thatvthe refund is being processed I end up being text by range like we never had previous conversations”

Helpful Report

Posted 2 weeks ago

“I have been waiting for my money since 11th of April Every time someone else is messaging me from range - messing me about You got poor reviews and no one is doing anything about it”

Helpful Report

Posted 2 weeks ago

“Bought a flat pack bedroom drawers last July, delivered in August and assembled in September.a handle split In half.Told by the range to go online.Now told to get a vat accredited 3rd party company to see if it’s a manufacturing fault.!!!! Only guaranteed for 6 months they say. It’s a handle for heavens sake. Not even a complimentary tube of glue.Beware.”

Helpful Report

Posted 2 weeks ago

“Returning faulty goods told by manager they are going to just put it back on the shelf and sell it to someone else.”

Helpful Report

Posted 2 weeks ago

“Bought a pack of 2 foldable chairs from their website. Only received one chair, which arrived defective. Tried to go through their customer service for a week, thought I was getting somewhere, only to find a week later they hadn't done anything / looked into anything and told me I needed to contact the supplier. Eventually with advice from the bank stated clearly it was ready for collection, which they eventually did. Despite being told refund will be made to account, it never was after waiting a long time. Eventually had to issue chargeback through my bank. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“Ordered online and was sent the wrong item, after providing proof they are still adamant they have sent the correct item, shocking customer service”

Helpful Report

Posted 3 weeks ago

“I bought a rotary airer with a 10 year warranty it's now less than 1 year old ( I actually thought it was only 3 years warranty) , it was covered up over winter and when I took off the cover it has seriously rusted on both sections of the pole. TR response was as it's over 6 months old they expected my to commission an independent vat registered engineer to inspect it , pay the fee and then send the report to them and they would consider the next step. This is for an item that retails at £50. They have no clue what they are doing nor do they seem to understand the obligations of consumer rights. I've contacted the manufacturer directly and await their response. TR are messing around with their suppliers reputation. I was about to purchase some garden furniture costing over £1500 but having seen their response to a £50 item I can honestly say I'll never ever buy anything from the range in future”

Helpful Report

Posted 3 weeks ago

“Terrible still trying to resolve missing orders”

Helpful Report

Posted 4 weeks ago

The Range is rated 1.4 based on 2,223 reviews