The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,315 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,315 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The CEO doesn’t care about customers, if you ever have the pain of dealing with Terri in head office, just know that you will never receive any outcome because I do not believe Terri has ever been able to actually perform good work in their life. All I want is for the damaged parcel they delivered is collected. They have told me I must pay for returning it or dispose of it myself which will cause me injury due to the weight of it. I have now gone to trading standards.”

Helpful Report

Posted 1 day ago

“Tried to order Aiyaplay childrens dressing table but (several times) got stuck with “loading” when trying to pay. Went to Amazon - all ok.”

Helpful Report

Posted 2 days ago

“I visited your store today in Exeter that is meant to pride itself on being inclusive to all staff with all kinds of disabilities. as I entered the store, I heard the store manager loudly say “thats the last time I let him train somebody he’s f@£#*.g useless. This is absolutely disgusting and I was really annoyed but unfortunately didn’t manage to get his name. The staff were all working really hard in there as well. This is an unacceptable way to speak about anyone!! Really disappointing”

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Posted 1 week ago

“With regards to their marketplace items...shocking customer service took ages for a refund and can't return to store...won't b ordering from them again. Stay clear”

Helpful Report

Posted 1 week ago

“Unfortunately no way of speaking to anyone. Tried chat, email and just receive standardised replies. Awful customer experience.”

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Posted 2 weeks ago

“Delivery of a huge mirror over a week ago & still not arrived.”

Helpful Report

Posted 2 weeks ago

“Absolutely terrible service when you pay £7 for next day delivery: they don’t bother to post it then the solution? I’ll refund you in 5 days and you can go to the store and buy it. If I had time do you not think i would have done that and not paid through my nose for next day delivery? Asked for contact with a senior manager as re-dispatching the delivery is not a thing apparently. Won’t be shopping there again.”

Helpful Report

Posted 3 weeks ago

“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”

The Range 1 star review on 11th November 2025

Helpful Report

Posted 3 weeks ago

“I have just been refused entry to the Range in Worthing, because I had my elderly dog in the trolly. She is a Chihuahua and struggles to walk, I have always put her in the trolley for safety and convenience. The same jobsworth women refused me entry a while back because you now sell Iceland food until you announced that the shop was dog friendly. I see no signs saying I must not put my dog in the trolly and to be spoken to like that I'm very ANGRY!!!!! I was going to look at buying a Christmas tree and dog treats but it's evident you don't want my custom.”

Helpful Report

Posted 3 weeks ago

“Only one star because no stars is not an option. Item did not arrive. Terrible customer service. I ordered and paid for a lamp that they said was in stock, then they decided that it was not in stock. Unfortunately, I had added a £2.99 item to the order, so ended up paying £4.99 delivery on a small item that I could have collected. I queried why they did not identify that they lamp was not in stock and had a reply advising me about delivery, but not addressing my query. Well done The Range, conclusive proof that your "customer care" simply does not exist. Last Christmas I ordered some glass baubles online, they arrived smashed because they were just put in a box - no packaging, who would have thought that that could result in breakages? Should have ealised what type of company I was dealing with then.”

Helpful Report

Posted 1 month ago

“Racist staff. Boycott the Range.”

Helpful Report

Posted 1 month ago

“I went in The Range website and bought chopping board for 12.99 . I made a payment to the range through the range website. I had no idea that of anything about range market place . The chopping board said 40 cm which was what I wanted, but when it came, it was 50 cm long and too big. I am an elderly disabled pensioner and found it hard to carry it all back to the range shop to take it back and then told her I can’t take it back to the range because of the marketplace which I had never previously heard of. I assumed I was buying it from the range after following instructions. It cost me £6 to send it back definitely won’t be using that service again other stores like next sell things for other people, but happy to take it back to the store as our John Lewis very disappointed in the range where I have been a really good customer for many years . I know you will tell me that well it’s your fault because you bought it through the range marketplace but really not happy with your service As it stands, it has cost me £13 for the chopping board and £6 to send it back and I haven’t seen any of the money back so far Sarah Roseman”

Helpful Report

Posted 1 month ago

“The Range customer service is the worst I’ve ever come across. Bought a couple of sofas when came was damaged and very poor quality. Wanted to send them back 3 weeks later I’m still stuck with them emailing daily. Very very very poor ….. Stay away …”

Helpful Report

Posted 1 month ago

“terrible customer service in store from managers at erdington birmingham branch que was 15 ppl long and when a staff member asked manager to help out his reply was "im done "”

Helpful Report

Posted 1 month ago

“I ordered curtains in September, after being given several delivery dates and contacting customer service several times they have again told me to wait another 3 days. I have now asked for a full refund. In this time I have made orders to Australia and China who have managed to complete delivery”

Helpful Report

Posted 1 month ago

“Never again will i use this store! Tried to return a faulty item to the Harrogate store but didn't have my receipt. The Duty Manager was extremely condescending and rude. Lectured me on the need for my receipt. Showed him the transaction on my bank statement. Said it wasnt his fault the item was not fit for purpose. Value of the item was £12 and i would have been happy to exchange but this was not offered. Ranted at me in front of two female assistants and despite initially saying he would refund got so angry he then refused to give the refund and walked off. Eventually gave me a gift card. I could no longer argue with him. It was embarrassing having to stand there and take this verbal abuse especially as one of the assistants was smirking. Then I realised he was on a power trip and wanted to look good in front of the two young female assistants. Don't shop at this store if you want good customer service!”

Helpful Report

Posted 1 month ago

“I will never order online again. Purchased a table in august and was told it’d arrive in October. Surprised for it to arrive a week earlier but soon disappointed when I’d noticed the two boxes which were meant to contain the table top and legs had only contained two table tops. I asked to swap a box for the legs only to be told they need both returned and then they’ll deliver my original order in a week. Now they’ve been returned and I get an email saying I’m not receiving my order until February!! Trying to get answers from them is like talking to a brick wall. I’ve never received such a bad experience and now I’m without a table for Christmas. Devastated doesn’t begin to cover it.”

Helpful Report

Posted 1 month ago

“Ordered an item online but within the hour realised the description did not match the photo so tried to cancel. However they do not offer a telephone number on which to contact them. They offer 'BOT' automated chat, which is worse than useless, WhatsApp or email 'contact form' that promises to reply within 48 hours which is likely to be far too late. The parcel has now been dispatched! What company don't offer a contact by phone facility??! This has been a very frustrating experience! I will never shop online or instore ever again.”

Helpful Report

Posted 1 month ago

“At the Range in crawley Sussx. I could not return or exchang a light buble wich did not work. I had purchase it that day and l show Them the receipt but they would not give me a refund. So l will go to B&Q or the Pound shop next time.”

Helpful Report

Posted 1 month ago

“The Range Swindon, for FOUR weeks running i have tried to buy wild bird food there. Time after time the shelves have been empty. When I asked, the answer was not enough staff to put supplies out! It's October, you have plenty of staff filling shelves with CHRISTMAS stuff!”

Helpful Report

Posted 1 month ago

The Range is rated 1.4 based on 2,315 reviews