The Range Reviews

Name: The Range
Rating: 1.35

1.4 Rating 2,365 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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1.4

Based on 2,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a nightmare to deal with the company. I have placed an order , made payment that has been promptly charged and taken of the card by THE RANGE UK after which they have cancelled the order ( apparently due to some internal compliance checks to which they cannot disclose any further information) BUT here is the trigger - they forgot to issue refund. Now after multiple attempts getting this sorted with Customer Care team I have not received one proper answer, nor the refund not to mention the ordered items. So that was first and last time for this online order from The Range and very much last money I ever spend in Range at all.”

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Posted 5 months ago

“I bought a car foot pump which broke the second time I tried to use it.”

The Range 1 star review on 23rd January 2026

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Posted 6 months ago

“I encountered a technical issue with my brokerage portfolio that left me unable to withdraw funds. Robinson provided prompt and effective assistance. Their team was professional, responsive, and clearly experienced. I’m very satisfied with the outcome and would not hesitate to recommend their services.”

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Posted 6 months ago

“My package was 2 days late”

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Posted 6 months ago

“My husband had been in contact after we had only one item delivered and an incorrect item delivered. I am currently getting over a significant injury to my back and hip, it was suspected broken. Due to the wrong item being delivered we now do not have a bed. Do you think it is suitable for me now to lie on a mattress on the floor? Either the range or delivery company will accept fault so we are going round in circles”

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Posted 7 months ago

“Ridiculously interactions with Tory on their Facebook chat over the last 24hrs. Purchased an item in store but the instructions are missing and it’s not working as expected. Contacted via there fb chat and just wanted the instructions sent over however after supplying proof of purchase Tory decided that they cannot help me as I didnt purchase online and they will only help online customers. I must drive 12 miles and spend around an hour returning to the store to get instructions/help with my purchase. Throughout the interaction Tory has been nothing but completely unhelpful and condescending. Failing to read messages sent properly and contradicting. Complete waste of time and first and last visit to this brand.”

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Posted 7 months ago

“Been sending messages to customer care for well over a week regards faulty product bought. The robot keeps telling me customer care will contact me in 48 hours, nothing back. Rang store in Cardiff zip bought from and nobody picked up. Rang their other store in Cardiff lady answered after a while after listening and put me through to assistant manager, told him my problem and he said loads of customer complaints about same product. Told me to contact customer support !!! told him if I could I wouldn’t be speaking to him, he said go to the store ! in a world of digital communication where I have had no problems at all with any other company/retailer I have had to contact by e mail, through website/app and start the communication with a robot, with the Range uk I have to go to the store !!!!!!!!!”

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Posted 7 months ago

“If you’ve ever struggled with tax matters or platform compliance, look no further than URF! Led by UNIQUE, this team delivers unmatched professionalism and real results. They make complex financial processes easy to understand and even easier to manage. Whether it’s resolving withdrawal issues or optimizing your strategy, URF gets it done efficiently and with care. 👏 Kudos to UNIQUE and the team for setting a new standard in reliability and transparency. Verified by Review.io.”

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Posted 7 months ago

“Terrible customer service,return policy stinks didn’t even want a refund just a credit note but NO was the answer ,applauding service”

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Posted 7 months ago

“Ordered 2 Xmas trees and 2 Xmas tree skirts. Waited weeks for trees to arrive yet still no Xmas tree skirts? Total nightmare to communicate with the range online store as they have no phone lines! The quality of the trees delivered is very poor paid £80 per tree and Tesco sell better for half that price. Also brought lights for tree that barely work! Not value for money, don't deliver on time or not at all and total lack of customer support or help when items not delivered. I won't ever shop online or in store again. Quality very poor all round”

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Posted 7 months ago

“The CEO doesn’t care about customers, if you ever have the pain of dealing with Terri in head office, just know that you will never receive any outcome because I do not believe Terri has ever been able to actually perform good work in their life. All I want is for the damaged parcel they delivered is collected. They have told me I must pay for returning it or dispose of it myself which will cause me injury due to the weight of it. I have now gone to trading standards.”

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Posted 7 months ago

“Tried to order Aiyaplay childrens dressing table but (several times) got stuck with “loading” when trying to pay. Went to Amazon - all ok.”

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Posted 7 months ago

“I visited your store today in Exeter that is meant to pride itself on being inclusive to all staff with all kinds of disabilities. as I entered the store, I heard the store manager loudly say “thats the last time I let him train somebody he’s f@£#*.g useless. This is absolutely disgusting and I was really annoyed but unfortunately didn’t manage to get his name. The staff were all working really hard in there as well. This is an unacceptable way to speak about anyone!! Really disappointing”

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Posted 7 months ago

“With regards to their marketplace items...shocking customer service took ages for a refund and can't return to store...won't b ordering from them again. Stay clear”

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Posted 7 months ago

“Unfortunately no way of speaking to anyone. Tried chat, email and just receive standardised replies. Awful customer experience.”

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Posted 8 months ago

“Delivery of a huge mirror over a week ago & still not arrived.”

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Posted 8 months ago

“Absolutely terrible service when you pay £7 for next day delivery: they don’t bother to post it then the solution? I’ll refund you in 5 days and you can go to the store and buy it. If I had time do you not think i would have done that and not paid through my nose for next day delivery? Asked for contact with a senior manager as re-dispatching the delivery is not a thing apparently. Won’t be shopping there again.”

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Posted 8 months ago

“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”

The Range 1 star review on 11th November 2025

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Posted 8 months ago

“I have just been refused entry to the Range in Worthing, because I had my elderly dog in the trolly. She is a Chihuahua and struggles to walk, I have always put her in the trolley for safety and convenience. The same jobsworth women refused me entry a while back because you now sell Iceland food until you announced that the shop was dog friendly. I see no signs saying I must not put my dog in the trolly and to be spoken to like that I'm very ANGRY!!!!! I was going to look at buying a Christmas tree and dog treats but it's evident you don't want my custom.”

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Posted 8 months ago

“Only one star because no stars is not an option. Item did not arrive. Terrible customer service. I ordered and paid for a lamp that they said was in stock, then they decided that it was not in stock. Unfortunately, I had added a £2.99 item to the order, so ended up paying £4.99 delivery on a small item that I could have collected. I queried why they did not identify that they lamp was not in stock and had a reply advising me about delivery, but not addressing my query. Well done The Range, conclusive proof that your "customer care" simply does not exist. Last Christmas I ordered some glass baubles online, they arrived smashed because they were just put in a box - no packaging, who would have thought that that could result in breakages? Should have ealised what type of company I was dealing with then.”

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Posted 8 months ago

The Range is rated 1.4 based on 2,365 reviews