The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,315 Reviews

8 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,315 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

284

Anonymous

Anonymous // 01/01/2019

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“Very bad online service as no item received as promised, ordered in July, still waiting for item. Promised delivery when finally get to speak to someone, then it doesn’t turn up. So bad, they need to sort this out! Ripping people off.”

Helpful Report

Posted 3 months ago

“I ordered two garden benches one was delivered. Have been trying for two weeks to sort this out. It is impossible to contact the range unless you use live chat. Once navigated the people you communicate with are obstructive and unhelpful. Was promised contact eventually but the deadline came and went with no resolution and no contact. Abysmal service will never use the range again.”

Helpful Report

Posted 4 months ago

“Nothing wrong with the range itself, dont know who manufactures the table and chair sets, but never in my life have I ever found such a difficult set of chairs to put together, holes drilled in the wrong place for the chair seats, have to use an Alan key inside such a small space so the key can only turn halfway and takes ages for one screw to go in. Does the directors or anyone from management never look at reviews, everyone says the same thing, the Lexington chairs are a complete nightmare to put together, in fact I wanted to give up at one stage only I couldn't let it beat me, even through the breakdown!!”

Helpful Report

Posted 4 months ago

“Ordered 3 items. They arrived within the time frame however was not the quality required. Returned items to store to be told they had to be returned via the range online as they were unable to process in store. No return slip in parcels so I tried to make phone contact with is impossible. Everything has to be done by chat, email or WhatsApp. Tried every avenue without success. The WhatsApp automated message indicates they will get back to you within 4 hours. 3 days later im still waiting. Today got an email advising if items are returned they will deduct £4 per item out of my refund. Lesson learnt. I'll use John Lewis in future!”

Helpful Report

Posted 4 months ago

“Ordered items, they arrived and not what I expected. No return slip in any of the packages so thought I could call customer services...No number issued, its either live chat whatsapp or email. Tried all THREE, no success. Went into store - UNABLE TO ASSIST. Just received an email advising they needed pictures of FAULTY items, at no stage did I advise they were faulty.....Simply going around in circles”

Helpful Report

Posted 4 months ago

“Review Title: Extremely Poor Customer Service – Ongoing Issue Since June I placed an order through The Range on 21 June 2025, believing I was purchasing directly from them. Since then, the experience has been frustrating and poorly handled from start to finish. The issue has now been ongoing for over a month. On 13 July, I was told to allow 3 working days for a response—but I waited 13 days with no update. I had also made it very clear on 11 July that I would be on holiday from 20–27 July, yet the return collection was still arranged for 21 July, right in the middle of that time. Repeated requests for clear information about the return and refund process have gone unanswered or received vague replies. The lack of coordination and accountability has been incredibly disappointing. What should have been a straightforward return has dragged on unnecessarily, wasting my time and causing needless frustration. This experience has seriously undermined my confidence in ordering from The Range again.”

Helpful Report

Posted 4 months ago

“It became clear that getting my money back would not be easy. Frustrated and unsure of what to do next, I shared my situation with a close friend. They immediately advised me to report the issue to CONQUAERO .co.. . Although I was skeptical, I decided to take their advice. To my relief, within a week, I was able to recover my funds. The process was smooth, and I finally felt a sense of closure after days of stress and uncertainty. This experience was a harsh wake-up call about the dangers of trusting online financial platforms. No matter how legitimate a company seems, it’s essential to conduct thorough research before making any investment. I now take extra precautions and encourage others to do the same. If something feels off, act quickly waiting too long can make all the difference in whether or not your funds are recoverable.”

Helpful Report

Posted 4 months ago

“I went to return a tin of paint, as I had changed my mind on the colour. The person on customer services was insistent that it had been opened (it had not) and was quite hostile from the start. Unfortunately, the 14 day return period had expired which I accepted, she then said “i will check with my manager” she came back and said, “No you can’t have a refund, and anyway, we don’t accept returns on paint “ So why didn’t she say that in the first place. She was arrogant, rude and most unpleasant in the way she spoke. But I couldn’t find any info. on not being able to return paint. She seemed to get a kind of pleasure from being nasty, and I would suggest a course on customer service for this woman. So can you return unopened paint to the range ? I still don’t know, can you answer this question for me please. I didn’t have this problem last year with B&M when I bought silk emulsion instead of Matt. This incident occurred at my local Range store, Cannock.”

Helpful Report

Posted 4 months ago

“I dont like the way your car parks are now privately owned and you can't be bothered to tell customers that if you don't register your car plate on line you will get a fine.YOU NEED TO MAKE THIS CLEARER FOR YOU CUSTOMERS ( NOT ME ANY LONGER) STOKE-ON-TRENT”

Helpful Report

Posted 4 months ago

“Truly the worst customer service I have ever experienced. We bought a bed from the range which turned up with faulty parts and some parts of it looked like a second hand paint job. Sent a complaint just to get a new replacement and swap them as it happens but have neither been able to get a refund or a replacement. They have emailed a number of times but just flat refuse to take any measures for us. So disappointed I will never use the range again.”

Helpful Report

Posted 4 months ago

“Don’t ever order from the range. Honestly the worst customer service ever. Ordered a table and chairs set and was eventually given a time slot for delivery. Time slot comes and goes with no delivery so I call their delivery company to be told they forgot to load it in the van and they will give me a new time slot the next day. The next day comes and goes and no delivery AGAIN with no update given. I contact them again only to be then be told the item was damaged. Then had to wait ages to be told I’ll get a refund. I said that’s not good enough, I don’t want to be refunded I want them to send out a replacement and if there is no stock left send me out one similar and from this point I have just been ignored. Not even been refunded yet. Absolute jokers. I’ve asked for a number for a manager or head office to speak to and they have still ignored me. Their service could not be worse.”

Helpful Report

Posted 4 months ago

“If i could give zero stars I would! Zero effort on their part to contact me regarding delivery. Can only speak to a robot. Get no answers and still waiting for delivery even though it was supposed to be with me 2 days ago. This is Marketplace and not the store The Range. Just pathetic.”

Helpful Report

Posted 4 months ago

“Appalling Customer Service. After 4 frustrating hours of trying to get an answer to a simple question I was none the wiser. Going around in circles. They have no contact number and everything is AI generated. Unhelpful bots. No human contact. I spoke to a member of staff at Edge Lane store who confirmed there is no contact phone number or email address.”

Helpful Report

Posted 4 months ago

“Avoid Buying from This Site — Misleading Marketplace and Poor Service I strongly advise against buying anything online from this site. My experience has been deeply disappointing and feels very much like drop-shipping disguised as retail. I placed an order expecting to receive my item through a reputable retailer. However, not only have I not received the item, but I was also told it had been delivered — which it clearly wasn't. When I raised the issue, I was told it's the retailer’s responsibility, not theirs. Only then was I informed that: "Although you placed the order on our website, the product page states it is Sold and Dispatched by The Range Marketplace Retailer Partner. According to our terms and conditions, returns, cancellations, and refunds must be handled by the Retailer Partner. Your contract of sale is with them, not us." Shockingly, I discovered after the fact that the actual seller was Tandem Group Trading Ltd — this was not made clear at the time of purchase or on the order confirmation I received. This entire setup is misleading. There's no transparency during checkout about who you’re really buying from, and once there's a problem, they wash their hands of any responsibility. The customer service has been abysmal, and I feel completely let down. I wouldn't trust them with another order.”

Helpful Report

Posted 4 months ago

“Terrible communication with online and shop until the management has to be involved . Delivery driver left after checking the smaller bits of the sideboard flat packed furniture . Unfortunately the bigger pieces were stacked on the floor and we found damage after he had gone . Probably won't buy furniture from them again because yesterday I was exhausted from having to go online twice and call the store twice . Inbetween other stuff I was doing . No one knew what was going on but there had been a mix up apparently . Sorry but you have lost a really good regular customer .”

Helpful Report

Posted 5 months ago

“I have been emailing customer service to cancel my order that should have been arriving on 26th June - I asked them to cancel prior to this date, but when it worked out they were unable to deliver due to stock they asked if I wanted to cancel. I said yes I’d like a refund. I have received an email saying it’s being delivered and is with Royal Mail for Thursday 3rd July. I have already been and bought these items and don’t need them. Additionally the payment came out and made me overdrawn. I whatsapped customer service to try a different method of contact because after weeks of speaking to various people, Jacob, precious, maddie, Sharees, Josh, nomagugu, Gamboo and people on WhatsApp Azana. I am no further on accept with a negative bank account, pure frustration at the lack of service and items being delivered that I don’t need!!!”

The Range 1 star review on 2nd July 2025

Helpful Report

Posted 5 months ago

“Ordered some garden furniture which turned out to be through a market place seller. It turned up damaged. Tried to call to speak to someone - not possible, its all online chat. The customer service staff using the chat function are abrupt and not especially helpful with market place issues - yet they are the customers only point of contact. I requested a refund and collection and heard nothing until I received a text to arrange delivery of a new furniture set. So again a new online chat with someone who has no interest in helping market place customers. Hopefully receive a reply this time, but after reading these reviews its not looking good. They need to do a better job of serving the market place customers who put their trust in an established company like the Range, and ensure their sales processes and customer relations are good enough, rather than bringing down their brand reputation.”

Helpful Report

Posted 5 months ago

“I visited the Oxford Horspath store today. I was searching for an item so I had to ask a member of staff. I have a stammer so find these situations difficult so will often add in ",umms " . The member of staff I asked was called Cerys and she said, "We don't sell umms", then turned to laugh at me with her male colleague. Unnecessary rudeness and mocking of my speech took me back to my school days. I cannot overemphasize how behaviour like Cerys's has on people like me. I would like to feel that the store manager will speak to her, reprimand her and then an apology be sent to me I certainly will not return to the store.”

Helpful Report

Posted 5 months ago

“If I could have given a zero I would have. Bought a bistro set online and when it was delivered one of the chairs was broken. Trying to contact someone was awful, I phoned local store nobody answering so tried the next nearest store at least someone answered who told me it is all done by WhatsApp. Finally got a date for collection which was 5th June. DHL picked it up but still no refund on 26th June. Have had to WhatsApp again but I don’t hold out much hope!!! Do not buy from this company as all the reviews are saying how bad customer service is.”

Helpful Report

Posted 5 months ago

“Extremely Disappointed – Damaged Furniture, Missing Items & Terrible Customer Service We spent nearly £2,000 on garden furniture from The Range, and the entire experience has been a nightmare. The sofa arrived damaged, and the table is missing completely. We’ve been trying to contact customer service for over 10 days, with no resolution. They told us that if we want a refund, we need to return the 9-seater sofa in its original packaging – which is completely unrealistic after unpacking such a large item. On top of that, we took a day off work today because the delivery company was supposed to bring the missing table – only to get a message saying it won’t be delivered after all. Customer service is only available via email or WhatsApp, and responses are painfully slow. This has caused a huge amount of stress, especially since we’re hosting our daughter’s 18th birthday this weekend with a damaged sofa and no table in the garden. This is not just disappointing – it’s unacceptable. We expected better from a company like The Range. £2,000 is a significant amount of money, and the way this has been handled is beyond frustrating.”

Helpful Report

Posted 5 months ago

The Range is rated 1.4 based on 2,315 reviews