Ordered an ottoman bed last June. After a short time the gas strut broke and bed dropped on my husband, lucky it wasn't me or I could be dead now! Sent a part which my husband had to fit. Then discovered a part at the other side was damaged when bed collapsed so we wanted to return it. We had to dismantle bed and pack it up and send pics before they would uplift. They collected it and told us they refunded our money. They never have and although we keep contacting them they refuse to send an image of the transaction. We will have deal with this legally. Never again!!!!