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The Range Reviews

1.4 Rating 1,673 Reviews

10 %

of reviewers recommend The Range

Company Reviews

1.4

Based on 1,673 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 23rd May 2023

The Range 1 star review on 12th May 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 16th January 2023

The Range 1 star review on 16th January 2023

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a toilet seat described as fitting most toilets. As mine is standard I thought it would fit. It didnt as the fixings were too large for the holes in the porcelain where it bolts on. Took it back and informed because we had opened the packaging we had no redress. How do you know without opening the packaging?. Told it was legal and the store was covered as there are signs in the shop daying that you can't return anything if you have opened it. Until opening it you have no idea if it fits. I would never advise anyone to shop there and the customer service by young girls on minimum wage is awful.”

Posted 4 months ago

“Two cancelations of an order no email called no reasons why order cancelled twice just this will be canceled but still not received refund Very unprofessional”

Posted 4 months ago

“Electric returned by courier 12/12/22 six weeks later and we are still awaiting the 604.00 refund ! Horrendous customer service I ring 2 —3 times and week to be told the same thing …”you need to be patient “ I don’t think they can understand it’s 604.00 not £6 !! Am now seeking advice from citizens advice . Never again would I use them”

Posted 4 months ago

“This companies customer services are absolutely ridiculous regarding complaints , I am still waiting 3 weeks +for them to sort my problem out 🤬”

Posted 4 months ago

“Customer service non existent staff rude couldn't care less unhelpful and not trained what an ordeal...”

Posted 4 months ago

“Been trying to exchange a children's faulty camra for the last 4weeks still no help”

Posted 4 months ago

“I purchased a clock which on delivery was broken, I have been emailing back and forward for 10 days and still no help! All I wanted was to return and exchange. So far I am still waiting”

Posted 4 months ago

“The WORSE! I'm waiting for a refund for an incorrect size item that was sent to me twice for the same order, both items as been returned. one since December 2022 and the other since 3rd of January. I gave them the returned number that I received from Royal mail by both emails and by phone.Despite several emails and phone calls I yet to receive a refund. They keep sending me several automated emails that makes no sense, when I called they keep telling me that they are waiting for range plus partner, when I asked for a contact number for this range plus partner I'm told that they haven't got one... and I'm still waiting for my money which I have no intention to lose..”

Posted 4 months ago

“Ordered a product 27 Nov, returned 5 December and still no refund and no way of talking to anyone with any sense. Currently they have £91 of my money and I am starting a small claims recovery. Absolutely the worst customer service ever. I will never shop at The Range again!!!”

Posted 4 months ago

“Been waiting for a refund on a faulty product since 30th November. Posted it back, untold emails promised a refund before Christmas. Still nothing. Avoid!”

Posted 4 months ago

“ordered 3 large bags of wood pellets, paid and received confirmation email, Currier delivered two, DHL confirm there is a bag missing but I've tried telephoning emailing and texting The Range to absolutely no response when I do get through I'm told we will look into this and raise a credit but nothing turns up. Brian D Vasey”

Posted 4 months ago

“Item arrived before christmas as a present , broken, what more can i say, still waiting my refund, this company is the pits, AVOID,AVOID, customer care team, abrupt, rude, no help whatsoever Be warned.”

Posted 4 months ago

“Absolutely worst customer service I have ever dealt with.I would strongly advise not to buy anything online. They sent a faulty product 5 weeks ago I have had one email from them can’t get through the phone line there’s no one senior to speak to. The call handlers have no idea not helpful and cut the phone off when can’t answer query. Just want them to pick up the faulty product and process my refund.”

The Range 1 star review on 16th January 2023

The Range 1 star review on 16th January 2023

The Range 1 star review on 16th January 2023

Posted 4 months ago

“Visited the one near Rochdale after a bus and tram journey my husband has dementia wanted the toilet was told they have nt got one now and you need to go Mac Donald’s wet himself walking across a very busy car park not ever going again”

Posted 4 months ago

“Awful company to buy from. Purchased table mats in 13/12/2022 for Christmas gift, they arrived in terrible condition so not able to give as a gift. But worse is customer service I am still waiting a month on for them to accept a return and a refund, not heard from them since 22/12/2022 chased beginning of this week still nothing. I would avoid.”

The Range 1 star review on 13th January 2023

Posted 4 months ago

“Ordered 2 light bulbs nothing wrong with the bulbs but excessive packaging of plastic could have put them in a box.”

Posted 5 months ago

“I would not give any stars whatsoever if I could. I received my item of a puppet theatre, and got to the last part of assembly to find that the last piece had the joining piece missing. A plastic button that should have been attached to the last piece of wood. We tried to think of a solution but this was not possible. SO I contacted via the website enclosing photographs yesterday. And today I have tried to contact the customer services via telephone. So far I have been waiting in the queue for over 2 hours. Diabolical customer services. Why do they not run a return service from their store like the better stores. I had to return something to Matalan. No problem. Dropped off at store, refund came the next day. Under no circumstances buy anything on line from this store.”

Posted 5 months ago

“DO NOT USE THIS COMPANY for online purchases!! I Bought a desk, which I paid extra for next day delivery. Didn't come next day... didn't come the following week either... I've spent a total of 8hrs on hold spread across 4 different attempts over the phone to find out what's going on, but every call was a waste of time. After 4 weeks of waiting I eventually asked for a refund, of which they obliged and told me it will take 3-5 working days for my refund to reach my account... that was TWO WEEKS AGO and still no refund. After now reading other reviews (which I wish I did beforehand) I can see this is a very common acurance. Range will happily take your money, simply not deliver your items and then make it as hard as possible to speak with them, get information and then eventually make you wait as long as possible for a refund... 2 months of my life wasted on this terrible service!”

Posted 5 months ago

“The quality of the picture frames is very poor, the back panels (hardboard) are very flimsy, and one of them was already broken on arrival and one broke while on the wall. The fixing came free from the hardboard and the picture fell from the wall, smashed the double plug socket that was lower down on the wall and the frame also broke in half. Not only do I have the inconvenience of contacting the range ( I am 61 in the queue as I type), I also have to contact an electrician to replace the damaged electric socket! These frames aren't inexpensive but the are very cheaply made. (30/12/22) Update: Wasted 4 hours on hold to this awful company, 2 hours, 61st in the Queue down to 15th, then cut off, then 2 hours again, 26th down to 8th then cut off again! (07/01/23) Update: After not receiving any contact from the range, even though I have sent an email with pics, messaged them through their site, a twitter comment, and this review, I attempted to call them again. Remarkably I got through within 10 mins or so, but as I found this was because I got through to the wrong department. The person I spoke to asked for my details, said there was no record of my communications, and that if I had a complaint I needed to go through another department. I asked her if she could at least check my order, she did, and said she has found my communications. I asked her which department I need to speak to, however mid-sentence she hung up on me! I am now trying to get through to them again, 13 in the queue, now after 30 minutes, 6th.”

The Range 1 star review on 7th January 2023

The Range 1 star review on 7th January 2023

The Range 1 star review on 7th January 2023

The Range 1 star review on 7th January 2023

Posted 5 months ago

“Bought 7 baubles in the sale. Price on label was £1.29, sale was 50% off. When this was put through the till I was told they were £1.79 each not £1.29. "Someone should have crossed off the price" so basically they wanted to increase the price by 50p per item before they discounted. Surely this basically unethical. When queried they could not override the sales price but they could override the price on the item and increase it. Very bad practice. Photo attached of the price on the item and the amount credited, (50% of the inflated price)”

The Range 1 star review on 6th January 2023

The Range 1 star review on 6th January 2023

Posted 5 months ago

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The Range is rated 1.4 based on 1,673 reviews