The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,233 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“love the shop but service is rubbish trying to send faulty trolly and now given up, going round in circles, send messages and get no wear”

Helpful Report

Posted 3 months ago

“Order placed on the 2nd February, I have emailed, sent a WhatsApp, tried to call, completely ignored, found head office telephone number but they don’t deal with customers, what a total shambles, disgusting customer services.”

Helpful Report

Posted 3 months ago

“I ordered a large wall art online and paid £9.99 for delivery finally after 10 days it turned up i opened the box to fine a large arch shaped mirror which i did not order. So all that money and time to get the wrong order. Its been inpossible to return as i cant get hold of anyone to talk to and the online system doesnt answer. So i now own a large mirror that is shoved in a cupboard as i dont have anywhere to.put it. I never got the wall art or a refund this store is a joke.”

Helpful Report

Posted 3 months ago

“Awful…..had to Repeatedly chase my order, to be told it wasn’t available!!! No one contacts you to keep you updated.”

Helpful Report

Posted 3 months ago

“I advise anyone NOT to order from this company. Damaged Curtain Pole arrived. They asked for photos. Said I’d hear within 72 hours. Never heard again. Impossible to get through to anyone. Tearing my hair out!!!”

Helpful Report

Posted 3 months ago

“I am absolutely fuming ! The Range customer service is a joke . I bought a rug ,they sent the wrong one, I returned on 20th January and after many emails and messages and chat STILL NO refund . I would advise customers not to order on line from The Range as it is near impossible to get answers or your refund . J. Toy”

Helpful Report

Posted 3 months ago

“Placed order. No acknowledgement of order. They took money from PayPal, which they said had not received order or payment. Still waiting outcome. Customer services appalling. Order online at your peril!!!!!”

Helpful Report

Posted 3 months ago

“This has been the worst online shopping experience I’ve ever had. Despite placing an order online, there is absolutely no customer support available. I’ve sent multiple emails and messages, yet no one has responded. Instead of real assistance, I’m met with a frustrating maze of automated chatbots that do nothing to resolve my issue. The lack of communication and support is unacceptable. I will not be purchasing from The Range online again and would strongly advise others to avoid it as well.”

Helpful Report

Posted 3 months ago

“Ordered Christmas decorations last year. They sent me completely different items and were completely unhelpful when contacted. Nightmare getting a refund”

Helpful Report

Posted 3 months ago

“Called in to The Range in Ipswich. What a total disgrace, stacks of unpacked goods left in isles, scruffy shelving and the garden Centre was like a bombsite, no plants, a leaking roof and no staff. Will not return.”

Helpful Report

Posted 3 months ago

“Sarah did an Excellent job of helping me”

Helpful Report

Posted 3 months ago

“Very poor service had to open case with bank”

Helpful Report

Posted 3 months ago

“I ordered some paint, it was delivered damaged and they told me it was my responsibility to get rid of it! Weren't interested in dealing with my complaint and ended the chat when I asked to speak to a manager. Very unhelpful company with rude customer services staff. Apparently the telephone lines have been disconnected, so you have no alternative other than webchat, WhatsApp or email to contact them. May just have to go into the local store and complain.”

Helpful Report

Posted 3 months ago

“They keep getting my order mixed up with other peoples and replying to me about what happened to other peoples orders. Please never buy from here!!!”

Helpful Report

Posted 3 months ago

“Single white wardrobe had scratches on door, didn’t realise until assembled after several emails they sent another door which was damaged, I asked for full refund and they said disassemble it and repackage as it was when delivered 🤣 😡 once back they would inspect it and decide on refund amount. I said knock 30% off and I would keep the original wardrobe, after sending out 2 damaged packages I thought was fair, they weren’t having it, this has been going on since before Christmas. THE RANGE CUSTOMER NOCARE SERVICE This is the first & last time I will be buying anything online from the RANGE.”

Helpful Report

Posted 3 months ago

“Just got back fron the Harlow store what a dump , it is more like a jumble sale , the majority of the stock is not priced , pallets blocking aisles rubbish all over the place , tried to find the white gloss paint and gave up total waste of time never again , in future I will spend my money elsewhere in a shop that values my custom .”

Helpful Report

Posted 3 months ago

“I was returning a small dog jacket which was too small and there was dog hair on the jacket as we had tried it on the dog for size for all of two seconds but the dogs a terrier and full of hair loss. The customer care assistant said we needed to clean it and then return it. We did that ( it only took a few mins) and we returned to the counter. The customer service lady who we had originally spoken with and who was slightly passive aggressive first time around didn’t seem overjoyed with our return. She checked the jacket and found none of the hair that was her original issue on the jacket and she then remarked that it seemed to have been worn I pointed out that it didn’t fit the dog and that was why we were exchanging for the bigger jacket. She then complained about the paper tag on the dog jacket and said we ought not have pulled it off I explained that we hadn’t it was attached by the strap when we bought it and as it now was. She reluctantly made the exchange. As I went to lift the larger dog jacket having paid the 2euro difference the customer care assistant said in an extremely aggressive and sarcastic manner “ I must get you to the sign this” her whole attitude was appalling!!!! I asked to speak with a manager and she said “ So you want a manager” , I said “Yes” and she called one. I was so angry I was shaking and I am not sure I conveyed what had transpired properly. This woman is not good for business I won’t go back to the range because of her attitude and the man who was angry with the same employee before me ( another customer) told us outside the shop that he won’t either. You can do your job but don’t treat people with as if they are crooks trying to hoodwink it’s a shop things may need to be returned from time to time it’s not a crime theirs no need to be a bully.”

Helpful Report

Posted 3 months ago

“I have purchased several items from this company in store and online I purchased two recliner sofas from them and it was a good price and good quality the company kept me updated about my delivery and when it arrived two nice delivery men carried it in and assembled it top marks to everyone”

Helpful Report

Posted 3 months ago

“They took money, tried to take multiple payments, constantly gave different dates for the so -called refund, which never arrived, Had to go via bank for reimbursement. SHAMEFUL BEHAVIOR THAT I CAN SEE IS QUITE COMMON CONSIDERING THE MANY REVIEWS BELOW. HOW ARE THEY EVEN ALLOWED TO TRADE???”

Helpful Report

Posted 4 months ago

“Ordered a sofa and a table and chair set. Sofa never turned up , saying they have no record of the order despite happily taking the payment. Wouldn’t help at all telling me to contact the bank if I want money back. Table and chairs arrived with no screws / bolts or fixtures to be able to assemble the item so not usable at all. Trying to get them to send the parts is impossible, being sent from one person to another. Customer service is shocking.”

Helpful Report

Posted 4 months ago

The Range is rated 1.4 based on 2,233 reviews