The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,058 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,058 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 6th September 2024

Val H

The Range 4 star review on 31st July 2024

Anonymous

The Range 1 star review on 24th July 2024

Jacqui

265

Anonymous

Anonymous // 01/01/2019

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“Ordered rattern set, with firepit. Delivery was ok. However parts very poor quality, lots of snags on cushions, staples showing, rattern bulging. Sent email, tried chat very difficult to get hold off. I have had a reply, explained everything sent pics, have been asked to send again, and explain issues. They just don't understand that when you pay for something, you don't expect substandard quality.”

Helpful Report

Posted 3 months ago

“Brought plastic food containers allegedly dishwasher proof and microwave. Totally useless - lids would not fit after 3 uses. More plastic rubbish from China to go onto land mass! Brought and umbrella that constantly blew inside out on use. More rubbish from China, to go onto land mass in UK whilst China profits. Customers will get wise and go elsewhere.”

Helpful Report

Posted 3 months ago

“I was only advised the same morning of delivery. Thankfully my boss let me leave work early as I had been given a time slot of between 3.30pm and 5.30pm, unfortunately the delivery of my new shed was delivered outside of the time slot at 1pm. It then gets better they only delivered 3 sides of the shed. Contacted customer services as soon as I got home and checked all the parts to be told a case has been raised and i should have and answer within 4 days. 4 workings days pass and no contact. I then contact customer service again. Send pictures in again explain everything again only to be told somone will be in contact in 4 days with an answer. Then I get a email asking to leave a review, so here it is no one wants to take responsibility and Im not holding my breath on ever getting the 4th side of the shed. Wasted of my hard earned money for nothing. Thanks UPDATE!! Its now almost a month since my first contact with customer services and after sending 3 different pictures of the missing part plus also circling on a diagram the missing part. I have asked for a refund. They are now not responding to me. Aviod at all cost!”

Helpful Report

Posted 3 months ago

“Don't go near this company . I sent a return 2 months a go snd not received a refund . Customer service keep saying they will sort it out with the supplier but are a waste of space . For some reason they reply on the email with one name and end it in another . That just says it all .”

Helpful Report

Posted 3 months ago

“Ordered 4 chairs - on the first day wheels fell off, arm unstable chairs kept tipping up totally unsafe. been trying to arrange a return since the 26th May - customer service is no existent, live chat gets no response - it is a nightmare still waiting for collection of goods. The range has the worst customer service department I have ever had to deal with .”

Helpful Report

Posted 3 months ago

“Nothing good to say about the Company, tried ringing the Head Office all you get is if you know the extension you require please enter it now,no explanation of what number relates to who, had to pretend I was a supplier to get the phone to ring and guess what held in endless que. Their Head Office Website says they are open till 5.30pm, rang at 5 15pm to find message saying they are now closed. They don't respond to emails. Don't even get me started on the Worcester Store!!, high turnover of staff which doesn't surprise me,items on shelf with no prices, very untidy store, stuff just dumped, deliveries everywhere. I think CEO Chris Dawson needs to invest more in his own stores and not keep expanding and taking on more and more. I heard he's now interested in acquiring Homebase!.”

Helpful Report

Posted 3 months ago

“I bought an indoor hutch on The Range site and saw that they don’t accept American Express but Amazon Pay, so when i click on Amazon Pay and it direct me there and then i done the payment without a doubt. A week later the delivery was there without any notice from Email or phone, was left at the lawn without any notice, so i was shocked to see 2 big boxes left next to the door when i back home, not sure how many hours they have been left outside. So i immediately unbox both of the boxes in the lawn and put them recycle as it’s quite dirty and with bit of soil/dust at the bottom, and i didn’t even notice they were actually 2 same set of product until i finish building one of the hutch at night and i was like why there’s still remaining and thought if i’ve ordered the wrong product, then i saw there’s 2 email regarding the order of the same product within a minute, and i was charged on The Range AND Amazon Pay at the same time on card. Then i try to contact The Range ASAP on email and Whatspp but like few days later they finally reply and telling me that they’re not responsible for double charge issue and that if i have to return it i’ll have to pay £5 ( they mentioned this for couple times!) Saw the comment before saying they didn’t get a refund even after returning it so i might as well just sell it off myself, but gutted of how rubbish this company is, that customers have to bear the consequence caused by their “well-developed” payment system, i’ll make sure all my friends and family to avoid getting anything from The Range, better off just to pay a bit more in B&Q or other shop, at least you won’t be paying a double and they’ll be more than happy to offer you a return / refund without hesitation. This lesson cost me £90🙂”

Helpful Report

Posted 3 months ago

“NO CUSTOMER CARE FOR FAULTY purchase made INSTORE 80 miles away! Nobody EVER ANSWERS phone in Carmarthen store, and online customer service tell you to contact store( HOW??) or give you a number NOT IN SERVICE. Online chat hang up during chat say they can't help as it wasn't bought online. APPALLING LACK OF CARE TO CUSTOMERS WHO HAVE BOUGHT THEIR TOILET RUBBISH!!”

Helpful Report

Posted 3 months ago

“Shocking customer service the worst ever. Been trying to get a refund for over 2 months.”

Helpful Report

Posted 3 months ago

“I placed this order on 6th July for a chair which arrived broken and I reported on the same day. I have also tried online chat. I want the chair collected and full refund. I don't like the chair. I also don't like and I will never buy from The Range again. I am feeling paranoid. I have been waiting almost two weeks and there is no response. What should take 2-days with other retailer, it take more than 2-weeks with The Range. There is no contact number. I think The Range knows how bad their customers services is and that why they don't want the customers shouting over the phone.”

Helpful Report

Posted 3 months ago

“Used chat service never experienced any think like it took 3/4 hour whonted a paint white tiger paint had a brown tiger instead tryed to explane give up in the end never use on line service with these people”

Helpful Report

Posted 3 months ago

“Ordered garden furniture which has only been partially delivered and two weeks later we are yet to receive the rest of our order and nobody will answer our live chats or emails. Do not shop online with the range”

Helpful Report

Posted 3 months ago

“Most disgusting service I have ever received. After 14 emails in total so far the complaint is still not resolved. I had a shopping trolley sent to me that was rusty and dirty looked like it was several years old, simply replace or give money back.”

Helpful Report

Posted 3 months ago

“I don't usually write reviews but this had to be done, I'm so disgusted by the state of the mattress I ordered online, it arrived yesterday after waiting 10 days with black mold all down one side, I cannot believe someone actually loaded this onto a van for delivery and thought it was ok , its a health hazard, I'm really shocked to be honest, delivery drivers had to take it away so I was left without a mattress, you should be ashamed of yourself sending goods like this to customers , avoid people, I will never shop online here again !!!!”

Helpful Report

Posted 3 months ago

“I ordered 2 rugs. They came promptly on 5/7/24. They were very thin and the one I opened had a strong odd smell. I have been trying to return them since that date. I have tried chat, email, and now WhatsApp. and even a complaint to the help desk I have been totally ignored and they no longer have a contact telephone number ! Disgusting Customer service!!! I need to return these rugs and instead of replacing will want a refund but it looks like that is never going to happen. Although I’m convinced it won’t bother them I will never shop at the arrange again!”

Helpful Report

Posted 3 months ago

“Ordered a week ago and still no delivery. How long do you have to wait! Will not be ordering from them again EVER”

Helpful Report

Posted 3 months ago

“I can't get any tracking information on my order that was supposed to be delivered on 10/7/24. I received an email today it's on its way and then nothing after that. The tracking link on my order doesn't work and I can't get a response from any of their contact details. I think this needs reporting to the BBC or something as it's shocking that I'm not the only one experiencing issues with deliveries.”

Helpful Report

Posted 3 months ago

“There’s a lady name Brinda at customer service in Enfield store.very helpful and lovely person.she deserves a raise. She got so many things to deal with on her own,she was helping everyone there on her own.she help everyone with a smile on her face.well done 👍”

Helpful Report

Posted 3 months ago

“Don't ever buy anything from range online, the worst for customer service pay that little bit extra and goto Amazon”

Helpful Report

Posted 3 months ago

“The WORST Customer Service I have ever engaged with! I placed my order 22nd May (2 swinging chairs totalling £499.90) and still not received the item and 7 weeks later I still have not received the items. I have requested to cancel my order 5 days ago and nobody has processed this. I have sent 6 email messages and twice I waited on their Live Chat for over an hour and still no-one gets back to you! Disgusting and I'm now off to the ombudsman!”

Helpful Report

Posted 3 months ago

The Range is rated 1.4 based on 2,058 reviews