The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,048 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 6th September 2024

Val H

The Range 4 star review on 31st July 2024

Anonymous

The Range 1 star review on 24th July 2024

Jacqui

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered garden furniture which has only been partially delivered and two weeks later we are yet to receive the rest of our order and nobody will answer our live chats or emails. Do not shop online with the range”

Helpful Report

Posted 2 months ago

“Most disgusting service I have ever received. After 14 emails in total so far the complaint is still not resolved. I had a shopping trolley sent to me that was rusty and dirty looked like it was several years old, simply replace or give money back.”

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Posted 2 months ago

“I don't usually write reviews but this had to be done, I'm so disgusted by the state of the mattress I ordered online, it arrived yesterday after waiting 10 days with black mold all down one side, I cannot believe someone actually loaded this onto a van for delivery and thought it was ok , its a health hazard, I'm really shocked to be honest, delivery drivers had to take it away so I was left without a mattress, you should be ashamed of yourself sending goods like this to customers , avoid people, I will never shop online here again !!!!”

Helpful Report

Posted 2 months ago

“I ordered 2 rugs. They came promptly on 5/7/24. They were very thin and the one I opened had a strong odd smell. I have been trying to return them since that date. I have tried chat, email, and now WhatsApp. and even a complaint to the help desk I have been totally ignored and they no longer have a contact telephone number ! Disgusting Customer service!!! I need to return these rugs and instead of replacing will want a refund but it looks like that is never going to happen. Although I’m convinced it won’t bother them I will never shop at the arrange again!”

Helpful Report

Posted 2 months ago

“Ordered a week ago and still no delivery. How long do you have to wait! Will not be ordering from them again EVER”

Helpful Report

Posted 2 months ago

“I can't get any tracking information on my order that was supposed to be delivered on 10/7/24. I received an email today it's on its way and then nothing after that. The tracking link on my order doesn't work and I can't get a response from any of their contact details. I think this needs reporting to the BBC or something as it's shocking that I'm not the only one experiencing issues with deliveries.”

Helpful Report

Posted 2 months ago

“There’s a lady name Brinda at customer service in Enfield store.very helpful and lovely person.she deserves a raise. She got so many things to deal with on her own,she was helping everyone there on her own.she help everyone with a smile on her face.well done 👍”

Helpful Report

Posted 3 months ago

“Don't ever buy anything from range online, the worst for customer service pay that little bit extra and goto Amazon”

Helpful Report

Posted 3 months ago

“The WORST Customer Service I have ever engaged with! I placed my order 22nd May (2 swinging chairs totalling £499.90) and still not received the item and 7 weeks later I still have not received the items. I have requested to cancel my order 5 days ago and nobody has processed this. I have sent 6 email messages and twice I waited on their Live Chat for over an hour and still no-one gets back to you! Disgusting and I'm now off to the ombudsman!”

Helpful Report

Posted 3 months ago

“First of all I have eventually received my refund for the faulty LaVazza Coffee Machine...Thank you. The reason for the 1 star is that it took numerous chats and having to chase this refund myself. With some of your replies not making sense from the questions I was asking....very frustrating. The range online chats NEVER follow up after the 4 working days have expired that you state on every reply. Its really not fair to your customers and is really bad practice. So much so, that I won't ever purchase anything online again that I can't buy in your stores!! We've always been satisfied with instore purchases so you are really creating bad reviews by not dealing with these problems fairly.....I suggest you get rid of the 'Chats' and put a human in its place. No other Company that deals with on line purchases is as bad as this!”

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Posted 3 months ago

“Atrocious just atrocious...”

Helpful Report

Posted 3 months ago

“This is the second d time The Range has given me a very disappointing experience. I can't get them to cancel a duplication of my order and actually get them to process my Refunds. Their Chat option is useless. The phone number listed is no longer in operation and only option is via WhatsApp to which they don't reply back with a solution”

Helpful Report

Posted 3 months ago

“Rosie was brilliant with helping source a Tiki Water Feature I had travelled to find. Great, cheerful customer service, great staff, good store layout. Thank you Rosie 😁😁😁”

Helpful Report

Posted 3 months ago

“Well, it looks like nice little scam The Range is pulling off. Ordered set of 2 bedside tables. At checkout just as I was paying I was asked if I wanted to pay for it with my Amazon account. I thought, ok I’ll do that and completed the payment. Anyway few days later I received delivery of not one, but two sets of bedside tables (4 altogether). Only then I checked my bank account and realised that i was charged twice, once from The Range and once from Amazon and that order was placed twice. Why I think it’s a scam, because I read few other reviews which reported same problem. Now they say I can return one set, but I have to pay for the delivery. Having now read horror reviews I will not be sending things back, as I am very likely not to receive refund. I will definitely not buy anything from them again and I would advise everyone to read reviews here before buying from them.”

The Range 1 star review on 5th July 2024

Helpful Report

Posted 3 months ago

“Don't buy anything from the range that needs delivery. Shocking service but the staff at the Bournemouth branch have an impossible task .been waiting 9 weeks for a delivery now cancelled (no more excuses)”

Helpful Report

Posted 3 months ago

“This store has really gone down hill. It's untidy & not all the items are neatly in its place. Plants and flowers section very poor because they had not been watered for days. The cashier seemed bored & fed up. The only reasonable thing is that the prices were okay.”

Helpful Report

Posted 3 months ago

“Customer service is an absolute joke! No option to call, no option to select 'complaint' on the 'chat', ignored on whatsapp, fobbed off via emails... Ongoing complaints regarding various 3rd party items for almost 3 months now. Main one being that I returned an item back in April and haven't been refunded for it. On chasing it up, I am constantly having to repeat myself on what the item is and proof of sending it, even though they should have the information numerous times over from my previous complaints. One person even said I might incur a charge for returning the item...errr why!? Absolutely shocking service, which I won't be using again!”

Helpful Report

Posted 3 months ago

“customer service as to be the worst ever. received faulty item online purchase, trying to get some sense out of them is near impossible..Im told my email is wrong yet they sent order confirmation, then im told my name doesnt match what on earth, then i send pics of fault, then im asked if i want a replacement YES then can you send pics. I send them again. this is just a roller coaster of madness. No human to talk to, stores wont help as its online purchase..facebook messenger, whatsapp, chat, no response at all..just the emails that go round n round the same thing absolutely disgusting. Im still trying to get a replacement.. money wasted..”

Helpful Report

Posted 3 months ago

“I was returning an item purchased from the Range store in Romford, very rude customer service. The manager then argued with me and did not want to take the goods back, although this was illegal. I had to call the senior manager and she refunded my money. A very unpleasant situation.”

Helpful Report

Posted 3 months ago

“The range customer service is useless , no one to speak too as when you phone you are told the you can only contact them via email or on line chat. I am waiting for goods to be delivered and was promised on the online chat that they would look into this and update me. 5 days later still no response .The range does not even deserve 1 star”

Helpful Report

Posted 3 months ago

The Range is rated 1.4 based on 2,048 reviews