The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,315 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,315 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

284

Anonymous

Anonymous // 01/01/2019

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“Poor customer service and refund policy which is rigid and not customer focused. Will not use this store again.”

Helpful Report

Posted 5 months ago

“Returns are a nightmare, return was agreed due to faulty item ( large pergola ), said had to pack it up and it would be collected, thats fine, then message saying that I had to return it myself and they would send label, then message saying it would be delivered, i'm not wanting a delivery, even the delivery company couldnt say if it was a delivery or collection, states customer service available from 8.00am, then chat bot says 9.00 am, everything about their systems is total confusion and impossible to talk to anyone”

Helpful Report

Posted 5 months ago

“The most awful customer service ever . No one gets back to you , when they eventually do they ask the same questions then you still get no where . Absolutely shambles”

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Posted 5 months ago

“I ordered a curtain pole that arrived damaged. Tried many times via live chat, what’s app and email, only to receive the standard poor response that someone would get back to me. Totally shocking I will not be using their online shops again - avoid if you can because if you need to return something you won’t get anywhere!”

Helpful Report

Posted 5 months ago

“Awful customer service along with cheap, poor quality marketplace goods. I’m not quite sure how The Range has gone downhill so quickly. I placed my order, received my goods, all in good time. The goods are cheaply made and not fit for purpose(recliner outdoor chair seat pads). I contacted customer service, who advised I could return the cushions but at my expense of £5. Now it’s not the £5, that gets me. It’s the audacity to send me poor items and have the pleasure in paying to return them. It’s now been 18 days emailing back & forth, and now awaiting address to make a formal complaint. Poor show The Range, I thought you were better than that. Breach of contact, and against the law too.”

Helpful Report

Posted 5 months ago

“I ordered some goods to cash and collect and have never met with such bad service. The man on the till was so rude and obviously didn't enjoy his job or dealing with the general public. Unfortunately, the goods were faulty and needed returning- to the same man, and he was even more obnoxious! Management need to send him on a customer care course to learn how to be polite and helpful when dealing with customers. I have vowed to NEVER return to this store. Incidentally, my refund took almost 3 weeks to reach my bank account. Not good enough.”

Helpful Report

Posted 5 months ago

“When I most needed it, their assistance and knowledge allowed me to get my money back”

Helpful Report

Posted 5 months ago

“Ordered a fragrance from the range fragrance direct. When it arrived it was packaged in a small think plastic bag! Needless to say on opening the box was battered and had an actual puncture hole, all of which is hardly surprising considering the packaging! Just to put the tin lid on it the fragrance was unsealed and in a box clearly marked TESTER Not for Sale!!!! As this item was intended to go with a more expensive item, as a little extra gift for someones birthday, it is completely useless, and I have had to order another EDP from another company. I have issued a request to return the item for a refund!”

Helpful Report

Posted 5 months ago

“Very poor quality products in general, and rude customer service in the Penge store, with an even ruder "manager". They were very reluctant to accept a return of a substandard product.”

Helpful Report

Posted 5 months ago

“Awful. I bought something that fell apart within a week that cosy £140. Their customer service has been actively rude and dismissive towards me and failed to respond for weeks, too. I am now down £140 and they offered me a £12 'goodwill gesture'. They also stopped replying when I said I wanted to submit a complaint.”

Helpful Report

Posted 5 months ago

“Absolutely terrible service .Bought in garden furniture in store ,paid in full.Told 7day delivery. Contacted customer service after 14 days told wait another 3days contacted again told not even shipped. Would I like refund would take 3_5 days after 5 days customer service quite rude still waiting for refund now,10 days .Will never deal with them again”

Helpful Report

Posted 5 months ago

“Placed an online order and cancelled it soon after as some of the items were not even available, yet they still had the nerve to take payment the next day. Then there were ongoing issues with their ridiculous chat process, no opportunity to speak to anybody, and they even got two orders completely mixed up so were stupid enough to not even recognized the two different reference codes. A week later, and I am still chasing this farce of a service, to get my money back. This will be the first and last order placed with this store.”

Helpful Report

Posted 6 months ago

Helpful Report

Posted 6 months ago

“Went to the Range as decorating my chalet and needed paint and accessories to start the job. I needed advice and approached a staff member called Terrance for help and advice. He was easy to speak to, knowledgeable and showed keanness to help. I quickly found what I needed with his assistance and knowledge of what was required for me to begin work.”

Helpful Report

Posted 6 months ago

“Bought egg chair. Arrived and was faulty and therefore unsafe. Requested refund and as I don't have the palette it came (I have the box) they won't refund. Terrible customer service...poor quality goods. Do not use!”

Helpful Report

Posted 6 months ago

“Staff member Ewan went to great lengths to help me today in The Range Liffey Valley & so courteous too it's staff like Ewan that keep customers coming back & give I'm The Range a good name”

Helpful Report

Posted 6 months ago

“Staff member Ewan went to great lengths to help me today in The Range Liffey Valley & so courteous too it's staff like Ewan that keep customers coming back & give I'm The Range a good name”

Helpful Report

Posted 6 months ago

“Sittingbourne branch - Friday 30th May 2025 I would like to personally thank Paula at the Sittingbourne branch for helping me whilst I was having a diabetic hypo. She stayed very calm and stopped serving customers to ensure I was ok. She kept me calm and talking whilst I was drinking my full fat coke and made sure I was ok all the time. I was very conscious that she was leaving customers to help me (please note there were very few customers at this point) but equally I’m so grateful she was there to help, It’s nice to know there are kind, good hearted people there”

Helpful Report

Posted 6 months ago

“Trying to get my garden table changed been in touch with different people since we pulled it out of the box when delivered”

Helpful Report

Posted 6 months ago

“Terrible please don't use this company won't give refund”

Helpful Report

Posted 6 months ago

The Range is rated 1.4 based on 2,315 reviews