The Range Reviews

Name: The Range
Rating: 1.35

1.4 Rating 2,365 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a horrific shopping experience at your Norwich longwater store. 30 people queue and only three tills open and no means of escape due to banks of products blocking escape. Will never shop at the Range again and will warn off all family.”

Helpful Report

Posted 2 months ago

“Customer service appalling. 45 minutes trying to get authorisation to return an item for refund. Tried online chat. whatsapp and email. cotinually referred back to refund policy just going round in circles. i will never buy from the range online again.”

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Posted 2 months ago

“The range is one of the worst companies I have ever dealt with, very very poor customer service. I ordered a sofa from them well over a month ago and so far it hasn’t not arrived and it suppose be delivery on the 0204/2026. Please don’t order from this company.”

Helpful Report

Posted 3 months ago

“Our sofas were supposed to be delivered today but we had an email this morning saying that they weren't in the country yet. We've been down and cancelled the order. Still have to wait 4 or 5 days to get a refund. They take your money straight away but almost a week before they pay it back”

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Posted 3 months ago

“ZERO STARS!!!!! WORST online order system EVER!! No one to speak to in person and customer service team take so long to reply!!! I queried my delivery date as it was taking AGES and it did not arrive on the expected delivery date so I sent an email (as that's the only way to contact them). I told them I was going away non a certain date so I needed it delivering before then - bearing in mind this was 12 days after I ordered it and 6 days after the expected delivery date and they said they can cancel it. I never wanted it cancelled i just needed it to arrive before I went away. I then emailed back saying I had finally heard feom the delivery company and it was arriving the day before I was going away so all good but they cancelled it anyway so now I have no item arriving after being messed around and waiting almost 2 bloody weeks for an item that is available in my local store to be sent to my house (it doesnt fit in my car so I couldn't pick it up) & now I am going away with no item, no refund and pretty missed off at the absolute joke of "customer service" from the Range. Never shopping there again.”

Helpful Report

Posted 3 months ago

“Absolutely zero customer service. Just a broken bot. Ordered two mirrors, couldn’t have been more delicate with the installation, both cracked immediately. So dangerous, they were for my nine year old’s room. Dangerous products and no ability to speak to anybody to resolve it. Aside from that, nowhere near enough staff on site. Queues continually ridiculous.”

Helpful Report

Posted 3 months ago

“I’m disgusted with the ranges service . Not only did I waste 2 days sitting in for a delivery , which apparently was sent back to the depot instead of my address , but a week later , a replacement was sent which was unfit for purpose . An absolute lot of cheap plastic , not working rubbish , disguised as an upright steamer . I was told that I’d only get a partial refund if used . Of course I used it , to see if it worked ! Which it didn’t . I packed it up again . No mean feat when I’m disabled . After reams of emails , I was given a collection date for this heap of rubbish to be collected . I got up early and waited in all day as requested , Yet again , not collected . !! I will take had to forego special plans with my family to wait in . Yet again , no word from your company or courier and yet again no phone response from the local store . Do not buy from the range or the range via marketplace , I didn’t even know that was a thing until I did it online . Terrible company and experience . No resolution . I’m disgusted !!!!”

Helpful Report

Posted 3 months ago

“Terrible company no customer service, appalling service overall and product's come damaged, do not use this company, especially online EVER.”

Helpful Report

Posted 3 months ago

“i ordered a bed from the range, which i then no longer needed as the delivery took so long. returning it was no straight forward what so ever. the customer service is slow and next to non existent, after a couple of weeks they finally arranged for my order to be collected as it could not be returned directly to the store, it needed picking up. this was approx 2 weeks ago. now a month later i STILL haven’t had my refund and am getting NO reply from their terrible customer service. i will NEVER be ordering from them again.”

Helpful Report

Posted 3 months ago

“The service is good but it's the wilko seeds not germinating, they are cheap for a reason, I should hae learnt my lesson over the last two years not to buy them waste of money but most of all waste of precious time”

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Posted 3 months ago

“Ordered items and they never arrived and requested a refund. They said it would be 3 to five days later. Five days later no refund but another e mail to say it will be 3 to five days!!! 5 days latet and guess what? No refund or items paid for 17 days earlier.”

Helpful Report

Posted 3 months ago

“Dreadful 3 weeks and still no delivery the help center is rubbish....will not order again”

Helpful Report

Posted 4 months ago

“I've tried ringing the Grimsby branch over 10 times..... they answer then disconnect! Rude!”

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Posted 4 months ago

“I ordered a carpet from The Range and paid in full two weeks ago, expecting delivery. Throughout the week, I was in contact with their customer service via chat, where I was repeatedly assured that my order would be delivered. To my surprise, when I checked my account, the order had been cancelled without any notification, and their website suggested I simply place the order again. I paid for a specific item and do not want to order it again — I want the product I already purchased. The lack of communication and the confusing automated responses were very disappointing. I hope The Range improves their customer service and respects customers’ payments”

Helpful Report

Posted 4 months ago

“ORDERED 3 POTS OF PAINT…..PAID FOR THEM..THEN INFORMED THEY COULD ONLY SEND 2. THE 2 ARRIVED SEPARATLEY……… ONE OF THE POTS HAD OPENED AND WAS LEFT WITH PAINT ALL OVER A MARBLE TABLE. THEY HAVE ONLY SENT ME A REFUND FOR THE DAMAGE ONE…… NOT THE SUM I PAID FOR 3 !!..DONT ORDER FROM THIS STORE . TERRIBLE CUSTOMER SERVICE…SHOCKING….DOUBT IF I SEE THE CORRECT REFUND OWED.”

Helpful Report

Posted 5 months ago

Helpful Report

Posted 5 months ago

“Donot buy on line,no customer service all Ai paid for next day delivery 4 days later still waiting, go to a store ,they won't help,once they have your money it is basically jog on not interested”

Helpful Report

Posted 5 months ago

“We purchased some cutlery from the range in oldham on Saturday 10th January. We were asked if we wanted a receipt which through me as I normally say yes but hadn't. When we got home and opened the cutlery the cutlery plastic was loose. We went back the next to to exchange and was told that without a receipt and showing proof of purchase on my bank details they still would not exchange An offer to check their receipt records was given and I was contacted today to say that they couldn't locate the purchase which I dont believe. I was also asked several times if i purchased it from the oldham range? I had also purchased a grinch jumper at the same time and the total was £12.49. During Christmas we spent £149 on a nutcracker and bought other items. We certainly won't be buying anything else again and we have spent so much in this store previously”

Helpful Report

Posted 5 months ago

“Don't waste your time ordering from the range. Items you have payed for using next day delivery do not turn up. Trying to speak to customer service is useless,I tried every form of contact they offer and each time it was met with very poor standards of communication from their end. Have never had to deal with such poor forms of communication. My order is still not here two weeks after making purchase using next day and no refund can be offered apparently until items are delivered and returned which can then take up to 5 days,no update on delivery either. Save your time and hassle and shop elsewhere.”

Helpful Report

Posted 5 months ago

“Absolutely awful! Please don't waste your time ordering from these. You get passed from pillar to post. Placed an order over 3 weeks ago, just little bits and pieces, nothing major. Part of it came, they gave me a date for the rest of it coming. 3 days has passed for that delivery date, still not here. Contacted them, they said there's nothing they can do as its already been dispatched. Contacted the courier, they said they haven't received it yet. Contacted them again to be told it hasn't been dispatched yet! Been going backwards and forwards now for 3 days. Talking to different people, none of them have a clue what's going on. Just get a sorry for the inconvenience, do you want to wait for it to arrive or you can wait 5 working days for your money back. The items were for a birthday tomorrow so im now without the items and im out of pocket because ive got to go and buy them again! Joke of a company.”

Helpful Report

Posted 5 months ago

The Range is rated 1.4 based on 2,365 reviews