The Range Reviews

Name: The Range
Rating: 1.41

1.4 Rating 1,867 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a31320 online order. Paid extra for \u201cEXPRESS DELIVERY\u201d online which advertises, choose your delivery from 5 days as I wanted the delivery in time for my Daughters birthday party.\r\n\r\nStandard is from 8 days.\r\n\r\nOrdered online on Saturday 30th March and was told I could choose a delivery date on Thursday 4th April.\r\n\r\nEmail received Friday 5th April that my delivery would be late and I still can\u2019t choose a date. After 2 hours on the phone to customer services I was told they don\u2019t know a date yet and I would be refunded for the express delivery charge. \r\n\r\nWent to my local store on Saturday 6th April to ask if they knew where my furniture was. I was told it was on their system that it would be delivered on Wednesday 10th of April (for some reason customer services didn\u2019t tell me this on the phone) Also, the employee at The Range told me that all orders are 5-10 working days if paid for in store regardless (no extra charge) and they shouldn\u2019t be advertising EXPRESS delivery as it\u2019s all the same, this apparently happens all the time, customers are always complaining and meetings have been held about this by The Range.\r\n\r\nReceived confirmation today Wednesday 10th April that my furniture now won\u2019t be delivered until the following week. I rang XLDelivery who they use and they told me that The Range have got it down on their system as STANDARD delivery and there is nothing they can do, earliest they can send it is Monday 15th April. \r\n\r\nAfter another 1 hour and 20 minute phone call to get back in touch with The Range customers services, (lady putting me on hold several times, while she got help on this) I was then told that I will not be refunded now for Express delivery as I have accepted that I want it delivering on a date which I didn\u2019t choose, I was told that\u2019s the day it would be delivered regardless and I won\u2019t be receiving any refund. I can make a complaint or review.\r\n\r\nNot going to be here in time for her birthday party, no refund on delivery, and was always down as standard. It may only be \u00a310 extra but if they are doing this to 1000s of customers then something needs to be said."

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242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 pairs of curtains 9th March, I was waiting on a builder to help put up the railings so when this was done, the curtains were too short, I didn't realise a 14 day return policy (which is unheard of) its normally 28 or 30 days. Went back to range yesterday and tried to get a longer curtain as well as other things. Would have spent a lot more and over the last weeks I'd spent over £300 in range. They refused to do the swap because of this 14 day policy, I asked for mercy, that it was a lot of money for me, they told me to call customer service. I assumed it was because they had some sort of authority but only for Zoe to say she couldn't do anything over the phone. She wouldn't pass me to a supervisor who might be a little bit merciful or a manager. I was in St Albans store. The manager did come to see me but had no mercy either. They wanted me to buy an additional curtains. I haven't lied or Stolen. I just asked for help. There must be companies in this country where the staff are more merciful. I had no need for those curtains, they were too short. They have now gone to the charity box in my nearest Tescos and Dunelm was able to sell me a nicer curtain although more expensive but I don't mind. I prefer a shop to be kind. I will never shop in Range again. I'd spent every week for the last 6 weeks there, been to St Albans, Watford, Ponders End. Never again”