The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,233 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

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“Don't buy Nightmare to get a refund online waited two weeks”

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Posted 4 weeks ago

“Just waiting for money back Being messaged by someone else every time I have been asked how much money I want back And once it seems thatvthe refund is being processed I end up being text by range like we never had previous conversations”

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Posted 1 month ago

“I have been waiting for my money since 11th of April Every time someone else is messaging me from range - messing me about You got poor reviews and no one is doing anything about it”

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Posted 1 month ago

“Bought a flat pack bedroom drawers last July, delivered in August and assembled in September.a handle split In half.Told by the range to go online.Now told to get a vat accredited 3rd party company to see if it’s a manufacturing fault.!!!! Only guaranteed for 6 months they say. It’s a handle for heavens sake. Not even a complimentary tube of glue.Beware.”

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Posted 1 month ago

“Returning faulty goods told by manager they are going to just put it back on the shelf and sell it to someone else.”

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Posted 1 month ago

“Bought a pack of 2 foldable chairs from their website. Only received one chair, which arrived defective. Tried to go through their customer service for a week, thought I was getting somewhere, only to find a week later they hadn't done anything / looked into anything and told me I needed to contact the supplier. Eventually with advice from the bank stated clearly it was ready for collection, which they eventually did. Despite being told refund will be made to account, it never was after waiting a long time. Eventually had to issue chargeback through my bank. AVOID LIKE THE PLAGUE!”

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Posted 1 month ago

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Posted 1 month ago

“Ordered online and was sent the wrong item, after providing proof they are still adamant they have sent the correct item, shocking customer service”

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Posted 1 month ago

“I bought a rotary airer with a 10 year warranty it's now less than 1 year old ( I actually thought it was only 3 years warranty) , it was covered up over winter and when I took off the cover it has seriously rusted on both sections of the pole. TR response was as it's over 6 months old they expected my to commission an independent vat registered engineer to inspect it , pay the fee and then send the report to them and they would consider the next step. This is for an item that retails at £50. They have no clue what they are doing nor do they seem to understand the obligations of consumer rights. I've contacted the manufacturer directly and await their response. TR are messing around with their suppliers reputation. I was about to purchase some garden furniture costing over £1500 but having seen their response to a £50 item I can honestly say I'll never ever buy anything from the range in future”

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Posted 1 month ago

“Terrible still trying to resolve missing orders”

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Posted 1 month ago

“Beware, some of the sellers on the Range site are Remote sellers who don't follow UK trading laws and don't adhere to the Consumer Rights Act - also the Range when asked for contact details of these sellers, state that they do not have those details leaving customers struggling to find who to take the matter further with.”

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Posted 1 month ago

“Wish I had read the reviews before u ordered. Trying to get a faulty heavy item returned. Nightmare. Will never again shop with them”

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Posted 1 month ago

“Don't want to give even one star. Very bad customer service for teturn. Bought item.online. Want to return it straight away as it looks tacky. Send email, an automatic reply stated the reply would be two days later. Through WA through live chat waited for so long for answer/solutions, so frustrated with this company. Shameful dan regret bought something, expensive item came unacctractive and difficult to return it!”

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Posted 1 month ago

“I bought sofa and armchair The 2 items are under 1 purchase The delivery came 1 week before and said that the other item will be delivered separately”

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Posted 1 month ago

“I bought sofa and armchair The 2 items are under 1 purchase The delivery came 1 week before and said that the other item will be delivered separately”

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Posted 1 month ago

“absolute joke i spent so much momey and recieved the items completely damaged they items have been collected yet my money was not refunded back to me im still waiting honestly this company is a scam”

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Posted 1 month ago

“Poor customer service. I asked for the location of an item and the staff member was curt and unfriendly. Needless to say I left the store and didn't buy anything!”

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Posted 1 month ago

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Posted 1 month ago

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Posted 1 month ago

“Items never arrived, which they acknowledge, and took a the threat of legal action to eventually receive a refund. Never never never buy online from The Range”

Helpful Report

Posted 1 month ago

The Range is rated 1.4 based on 2,233 reviews