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The Range Reviews

1.4 Rating 1,673 Reviews

10 %

of reviewers recommend The Range

Company Reviews

1.4

Based on 1,673 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 23rd May 2023

The Range 1 star review on 12th May 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 16th January 2023

The Range 1 star review on 16th January 2023

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing went wrong,it was the delivery cost,almost £10 for an item that was £7.99,no option to pick up from the store,had waited months for a picture frame to come back in stock to order it,think its inflated,will not order from this company again.”

Posted 3 weeks ago

“Expensive product, terrible quality and poor, dismissive customer service.”

The Range 1 star review on 12th May 2023

Posted 4 weeks ago

“If i could leave minus stars i would! Ordered 2 weeks ago and no goods have arrived. Tracking links for the goods even state that the goods have not been handed to the courier and that was 2 weeks ago,! No help via email or Twitter, phoned and was told i could not cancel as goods dispatched, DESPITE THERE OWN TRACKING STATING GOODS HAVE NOT BERN GIVEN TO THE COURIER!”

Posted 4 weeks ago

“Where do I start. Bought a New Hampshire Patio set and payed extra to be delivered in 5 days. When delivery date came from them it was 12 days after order. On day of delivery the van broke down.(we was the last delivery and it broke down then. Hmm) New delivery date was a week later and finally got delivered. Started unpacking and one of the backs was bent and damaged. Phoned Customer service and was on hold for 2 HOURS and 10 MINUTES. Had to pack it back up and wait for another 1 to be sent out which was another 2 week wait. Came yesterday and started putting it together and found that it had wrong parts in (the sides have been duplicated and 0ne doesn't fit). Phoned customer service up AGAIN ( was 2 in line and still took 45 minutes to speak to someone) and they told us we need to take it all back down and repack it and they would replace it AGAIN. The customer service from The Range is Shocking. If I was you I would go somewhere else because these people don't care.”

Posted 1 month ago

“Customers service absolutely appalling after 10 days of asking for a date for after failing to deliver on the date they choosed or a refund our bed and ottoman turns up on a rainy sat night out of the blue with one person and my 64 year old husband is expected to help unload from the van it's in with the one person driving the van . No way should someone be delivering good of that weight by themselves. Shambles! Only thing they was good at was placing the order and taking your money. Head office got no authority to give refund apparently can only push buttons and put you back to customers service whom also wont help or even answer you can only give people the run around .”

Posted 1 month ago

“I would give them zero stars if it were an option but it isn't. Appalling customer services. Placed an order and paid £9.95 delivery fee for a 3 day delivery slot. Over a week later, no delivery, no refund, no customer services can help me. On hold at this present time for one hour and 2 minutes so far. Started off at caller number 32 - now caller number 16. How can they continue to accept orders but not fulfil them and refuse to offer any assistance and make it so difficult to obtain a refund. This is my second bad experience. Should have learned my lesson first time”

Posted 1 month ago

“Probably the worst ever customer service. 3 day delivery promised on website....... still waiting after 2 weeks. Spent 50 mins on hold and then speaking to various departments to find out whats going on. in the end the Customer Service Assistant just gave up and said, "sorry there nothing we can do" and that was it. When asked to speak to a Manager was told, "sorry they wont speak to Customers!" Oh well, lessons learned, customers vote with their feet, so that will be last order ever with The Range.”

Posted 1 month ago

“Ordered a garden bench plus delivery and received a delivery date. It did not arrive. Chased up Customer Services. About a fortnight after the due delivery date Range says out of stock YET our local Chichester branch has them. Have asked them to deliver or will issue proceedings”

Posted 1 month ago

“ordered a cantilever parasol which was not complete when it arrived. Now cannot get in touch with anyone, stores are useless and you will be about 58th in line when you ring. DO NOT BUY FROM THESE PEOPLE THEY ARE SCAMMERS”

Posted 1 month ago

“Worst customer service ever. 48th person in queue. Received only 1 item of a 2 item purchase. 2 weeks of email and still haven’t received my missing item but they have taken my money. I will never buy anything from them again”

Posted 1 month ago

“On line customers service is shocking.cant get throw to anyone about my order,I have rang the number I was given last count 10 times and always a queue of 30 to people,,TERRIBLE”

Posted 1 month ago

“My dog biscuits were displayed at £8.99..on shelf..took it to till it was more than displayed..They refused to let me have it at price that was displayed on shelf..Disgusted With Range..Cheltenham..”

Posted 1 month ago

“Received a sideboard with broken glass shelves. The Range arranged and delivered replacements within 7 days. Excellent after sales service.”

Posted 1 month ago

“Delivery didn't turn up when due- online tracking had said processing for over a week-spoke to customer services after 30 mins on hold to be told all payments had gone through the item was in stock and the order was processing and to call back in a few hours! Insisted on speaking to someone who could actually help me or make a decision and was put on hold-for 15 minutes.Dire service do not buy anything online from The Range- a 1.4 overall satisfaction rating from over 1600 customers says it all!!!”

Posted 1 month ago

“seriously if l could give it no stars l would the range online trusted retailers is something else seriously l ordered a item which took a while to come wasn't anything like the original pictures online no delivery note or return label in the parcel so therefore l didn't know exactly how to return thinking l could just return it through their stores how wrong was l unfortunately they don't accept any purchases bought through their trusted retailers so therefore you have to call their unprofessional customers services etc seriously they're rubbish and very rude with very broken English put the phone down on you also emailed them as well which is like a automated response they're thieving b@#£!!#%^ wish l looked at the reviews beforehand but trusted this rubbish company l will be getting in touch with trading standards if my issue isn't resolved”

Posted 1 month ago

“Ordered a GFW side opening ottoman bed. Order was quick and easy and the bed was received in good time. However, the item is not fit for purpose. I bought this bed, as it said it had a lining at the bottom, but the flimsy lining that should have been attached by velcro to the bed was totally out of line and could not be attached. If we could have attached it, I can't see how it would have carried any weight. As the bed was needed that night, we decided to tolerate this. However, upon full assembly, we realised the corner plates inside the bed were out of place and were not supporting the top of the bed. We were forced to use the bed, but I complained to The Range and explained that we would have to correct the corner plates and add a sturdy base. They said did we want to return it? Obviously we couldn't as it was now assembled. After over 2 weeks, still no resolution from the Range. Very disappointed and will not be buying anything from them again.”

Posted 1 month ago

“Shame you can't leave minus stars on here - horrendous company, users XDP or whatever they've called these days for delivery and basically they might as well be a fish and chip company, because delivering stuff certainly isn't what they do - AVOID AT ALL COSTS!”

Posted 2 months ago

“bought a flat pack coffee table here its the worst thing i have bought in flat pack the instructions are terrible really not clear fits together terrible and it cost me £90 never never again .”

Posted 2 months ago

“Tried ringing Stockport store on a few occasions for information about stock with view to purchase but no one ever answers the telephone. Purchased items elsewhete.”

Posted 2 months ago

“This company is AWFUL! Black company, please do better! Ordered products that I've never received. They are a scam company! BUYER BEWARE!”

Posted 2 months ago

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The Range is rated 1.4 based on 1,673 reviews