The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,268 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a fragrance from the range fragrance direct. When it arrived it was packaged in a small think plastic bag! Needless to say on opening the box was battered and had an actual puncture hole, all of which is hardly surprising considering the packaging! Just to put the tin lid on it the fragrance was unsealed and in a box clearly marked TESTER Not for Sale!!!! As this item was intended to go with a more expensive item, as a little extra gift for someones birthday, it is completely useless, and I have had to order another EDP from another company. I have issued a request to return the item for a refund!”

Helpful Report

Posted 1 month ago

“Very poor quality products in general, and rude customer service in the Penge store, with an even ruder "manager". They were very reluctant to accept a return of a substandard product.”

Helpful Report

Posted 1 month ago

“Awful. I bought something that fell apart within a week that cosy £140. Their customer service has been actively rude and dismissive towards me and failed to respond for weeks, too. I am now down £140 and they offered me a £12 'goodwill gesture'. They also stopped replying when I said I wanted to submit a complaint.”

Helpful Report

Posted 1 month ago

“Absolutely terrible service .Bought in garden furniture in store ,paid in full.Told 7day delivery. Contacted customer service after 14 days told wait another 3days contacted again told not even shipped. Would I like refund would take 3_5 days after 5 days customer service quite rude still waiting for refund now,10 days .Will never deal with them again”

Helpful Report

Posted 1 month ago

“Placed an online order and cancelled it soon after as some of the items were not even available, yet they still had the nerve to take payment the next day. Then there were ongoing issues with their ridiculous chat process, no opportunity to speak to anybody, and they even got two orders completely mixed up so were stupid enough to not even recognized the two different reference codes. A week later, and I am still chasing this farce of a service, to get my money back. This will be the first and last order placed with this store.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“Went to the Range as decorating my chalet and needed paint and accessories to start the job. I needed advice and approached a staff member called Terrance for help and advice. He was easy to speak to, knowledgeable and showed keanness to help. I quickly found what I needed with his assistance and knowledge of what was required for me to begin work.”

Helpful Report

Posted 1 month ago

“Bought egg chair. Arrived and was faulty and therefore unsafe. Requested refund and as I don't have the palette it came (I have the box) they won't refund. Terrible customer service...poor quality goods. Do not use!”

Helpful Report

Posted 1 month ago

“Staff member Ewan went to great lengths to help me today in The Range Liffey Valley & so courteous too it's staff like Ewan that keep customers coming back & give I'm The Range a good name”

Helpful Report

Posted 1 month ago

“Staff member Ewan went to great lengths to help me today in The Range Liffey Valley & so courteous too it's staff like Ewan that keep customers coming back & give I'm The Range a good name”

Helpful Report

Posted 1 month ago

“Sittingbourne branch - Friday 30th May 2025 I would like to personally thank Paula at the Sittingbourne branch for helping me whilst I was having a diabetic hypo. She stayed very calm and stopped serving customers to ensure I was ok. She kept me calm and talking whilst I was drinking my full fat coke and made sure I was ok all the time. I was very conscious that she was leaving customers to help me (please note there were very few customers at this point) but equally I’m so grateful she was there to help, It’s nice to know there are kind, good hearted people there”

Helpful Report

Posted 1 month ago

“Trying to get my garden table changed been in touch with different people since we pulled it out of the box when delivered”

Helpful Report

Posted 1 month ago

“Terrible please don't use this company won't give refund”

Helpful Report

Posted 1 month ago

“Shocking service. Purchased a wardrobe from online Range, it was damaged when unpacked. The Range Customer Service does not exist, or if it does it’s impossible to contact. We even spent two hours at our local Range shop with the staff trying to help us make contact but to no avail. Two months on after numerous dead end phone calls and emails, we are still waiting for a reply. Don’t buy from Range Online.”

Helpful Report

Posted 1 month ago

“I have been emailing everyday about my delivery that they told me would be here on 11th may and when I message them on 11th may they told me I would have to wait the next day until they could help and I have had 2 email from them and nothing to sort my delivery out or offer of a refund”

Helpful Report

Posted 1 month ago

“Terrible customer service. Ordered the wrong product (misleading) photo! What a carry on to return an item, I wouldnt buy anything from The Range online.”

Helpful Report

Posted 1 month ago

“I ordered 6 x garden chairs, 1 x garden table and 1 x parasol, paid £14.99 for delivery and it took over 3 weeks to get to me and when the delivery arrived NO PARASOL!!!!!. Like some other reviewers 1 star as no option to give no stars!. Still do not know when or where my parasol is, so frustrating that you can not TALK TO A HUMAN, preferably one that speaks English!. 'Live chat' absolutely useless as you have to select a topic and can not enter what you actually want to say!!!.”

Helpful Report

Posted 1 month ago

“I bought Ronseal wood filler from the Watford branch. Got home opened it to use it and it was solid. Obviously, the product should not have been on the shelves. Now I have a 10 mile round-trip to return it and I can’t finish the job I was intending to do. Very annoying. Tried to contact them via phone no answer after 10 minutes. Used the chat assistant and that was so frustrating I gave up in the end.”

Helpful Report

Posted 1 month ago

“Putney Road Leicester chose lots of items a full orange trolley full,the metal trolleys need a pound coin and I didn't have one, waited ages in queue to pay, just to check i asked if I could take the orange trolley to the car? response no! could i use an empty trolley abandoned by customer services ? no it was a staff trolley, no choice. I left my shopping as could not get the items to the car. Please make your rules clear to customers it would save time and disappointment. really bad experience”

Helpful Report

Posted 1 month ago

“I took a tin of garden paint back to swop for differt shade. The worst customer service I have experienced. A very angry rude lady Spoke to me while serving other customers. Was in there for half an hour being ignored and by administration. Then Almost told it was my problem.”

Helpful Report

Posted 1 month ago

The Range is rated 1.4 based on 2,268 reviews