The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,315 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,315 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use to work at the range distribution centre, they only employ non English speakers and non experienced managers, I wouldn’t stay in 1 week, customers don’t waste your money, the quality items are from Temu company but the range selling it more.”

Helpful Report

Posted 2 months ago

“Had paint mixed at the Selby Range store. I have used the same industry ral number several times for different types of paint, always a great match. The paint supplied by the Selby store is not even the same tone. I returned to ask them to add the dyes again, as it was far too pale and obviously missing some of the dye. Their Assistant Store Manager, Claire, refused point blank to help. She argued that the previous store hadn’t helped me in this way, which they had. She insisted that I had to contact Dulux directly … no contact details supplied. Was really rude and sullen from the start. I took the photos and ral to another decorating suppliers, they said that it looks like one of the dyes is missing, so re-adding the colours could help. Unfortunately their machine couldn't take my tin. I am now left with no paint to finish my kitchen window. It’s a struggle for me to do this anyway; I had kidney surgery last Nov, a tumour removed from by throat in May, have several chronic conditions and need more kidney surgery (removal of part or all of my kidney). I am exhausted anyway without the additional stress of a company that provides faulty goods, and refuses a simple action to try to rectify it. They sold paint that is not fit for purpose.”

Helpful Report

Posted 2 months ago

“We visited the range team valley gateshead this morning I went to order coffee my husband who has asthma had to sit on 1 of your benches he slipped off 2 lovely lady rann over and members of your staff joined them TAO VICTORIA VANESSA also a another member of staff a lady but did not get name and manager steve helped him up calmed me down I cant thank them enough luckly he is OK the staff are a credit to company thank you 1 again”

Helpful Report

Posted 2 months ago

“No problem with the store. Obviously gets busy at times, and isles get cluttered. Have used the Hereford store a lot over the years, but recently two members of staff seemed very rude, no cheerfulness or communication. The one member of staff Courtney gave stares and rolled her eyes, when we had just gone through the till (there was another costumer waiting right beside us) she then went on to her phone. We have found there are a few members of staff including Courtney that seem to just hang out at the tills talking. We have started using this shop less, and will be using home bargains and b n m more.”

Helpful Report

Posted 2 months ago

“do not bother visiting. i went with my disabled daughter and over stayed in the carpark by 14 mins. the allotted time is an hour and a half, and getting disabled people in and out of a car takes time. when i got the parking ticket i appealed and did not receive an answer. when i tried to contact the parking company there was no contact details and it has now gone to dept collection at £170. penalising the disabled seems to not matter to them at all.”

Helpful Report

Posted 2 months ago

“I wish I had read the reviews page for The Range Ordered Multiple Items 21/9 - Items Missing from the delivery 24/9 Impossible Battle to Get customer services to understand this VERY SIMPLE logistical and picking failure (That exists as an every day issue in every single Online Sales Company) I needed this item today 26/9. I have been fobbed off and told to wait for it - Today the Contact us button on the website is mysteriously not working.. and I am being IGNORED on WhatsApp because after having been again advised that this item is still in delivery (Scheduled 9 Days after I paid for it) I asked for the tracking number on this item - Customer Services are Obviously not able to find it - Because LIKE I SAID.. It was supposed to be in the previous package. Your Email Confirmation SHOWS THAT. Please DO escalate me - If anyone accountable with autonomy to resolve issues is actually watching. I don't work diligently every day in Customer Services myself, to be treated this way when I spend my hard earned cash on something I need on my day off”

Helpful Report

Posted 2 months ago

“Will never use them again. It's a nightmare to return the (second delivery) of defected items. I gave up in the end.”

Helpful Report

Posted 2 months ago

“Pathetic service, will never use them again. It's a nightmare to return the defected items. The live chat promised to generate a return email, 4 days gone and there's nothing. Stuck with a bulky parcel now”

Helpful Report

Posted 2 months ago

“The shopping was great but the cashier was terrible she told me she had applied my student discount as I had spent over £40 but when I got home and checked she hadn't she lied to me terrible customer service I emailed customer services head office to be told digital uni days is unacceptable really all uni discounts are digital nothing is in paper form also told the amount spent does not include Icelands when clearly the receipt forwarded shows shopping at the range NOT Icelands obviously not bothered to even look at at the receipt DIABOLICAL service all round and expensive won’t be going again”

Helpful Report

Posted 2 months ago

“Ordered two table lamps online on 28/08/25 told 3-5 days for delivery it's now 07/9/25 and still no lamps.wish I had read reviews before reviews before I had ordered them. Will never order again from this disorganised company very poor”

Helpful Report

Posted 2 months ago

“l ordered a bed they sent 2/3 parts wrong I went to customer support and was told they'll pass a message along to the supplier wait 3 days for a reply I got a reply and was told wait 3 days we'll deliver the right one, it never arrived. I then contacted customer support a second time to say it still isn't here and was once again told that they would pass on a message and to wait an additional 3 days for a reply, when I expressed that l'd already done that and it just wasn't good enough I was told to have a great day and the chat was cut off The customer support is atrocious the delivery is and has been atrocious and I'm now stuck with half a bed that's too small and no help from the range or their supplier ！！”

Helpful Report

Posted 3 months ago

“AVOID Bought 11 rolls of wallpaper only used 7 took 4 back 28/08 (£60) 5 days outside “change of mind “refund window no refund or credit note. Extremely poor customer support. Will not shop in the Range again”

Helpful Report

Posted 3 months ago

“We ordered double bed for kids, never order egain nothing . driver asiatic very unprofessional using signed name wich is illegal using signature of my partener on delivery wich is not Allowed instead riceve my order they not delivered missing item i ask the driver why is not complete driver run away end not responded to my question..unprofessional driver,non polite..”

Helpful Report

Posted 3 months ago

“The range is a terrible store not enough staff upstairs there are none at all there prices are very high and the shop is very messy the till at the far end is never open”

Helpful Report

Posted 3 months ago

“I bought some flat pack garden furniture from Eccles store it was extremely difficult to assemble I took the pieces back to the store and the most amazing member of staff Jack Grindley spent over an hour assembling it for me and even put it in my car what a superstar The Manager and staff were all friendly and helpful”

Helpful Report

Posted 3 months ago

“bad management so so cruel and inhumane”

Helpful Report

Posted 3 months ago

“I purchased a a gazebo for my son. It was delivered, but had a part missing. This was collected on 4th August 2025 and I am still waiting for my refund.”

Helpful Report

Posted 3 months ago

“I ordered 2 lanterns and received 1. After several emails, RAnge bot, and Whatsapp (which they never replied to) they said they're sending a replacement, only to be told this morning via email, ' thank you for letting us know you've received your replacement, we will cancel the replacement order.' Huh? They sent me 1 picture if the 1 box with the said lantern in it, not another picture of the 2nd lantern, because, it never arrived. As I paid through Klarna, all payments are paused. Let's see how they handle that.... I'll wait. CAUTION ⚠️ THERE IS NO DIRECT CUSTOMER SERVICES NUMBER. IT'S ALL DONE THROUGH AUTOMATED/SCRIPTED.”

Helpful Report

Posted 3 months ago

“Daughter ordered garden furniture, has been given 2 delivery dates so far by the contracted firm Furdeco, both times no-show, now she's trying to get her money back from The Range they are saying no, not until they can sort this out with Furdeco. That is not HER problem!!! The Range should re-imburse her NOW or ensure the item she's paid for is delivered. Meanwhile to add insult to injury, they've reduced the price of the item she'd ordered. Disgusting service when trying to sort this debacle out with The Range.”

Helpful Report

Posted 3 months ago

“I lost everything but This recovery team gives real results!”

The Range 1 star review on 8th August 2025

Helpful Report

Posted 3 months ago

The Range is rated 1.4 based on 2,315 reviews