The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,285 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“l ordered a bed they sent 2/3 parts wrong I went to customer support and was told they'll pass a message along to the supplier wait 3 days for a reply I got a reply and was told wait 3 days we'll deliver the right one, it never arrived. I then contacted customer support a second time to say it still isn't here and was once again told that they would pass on a message and to wait an additional 3 days for a reply, when I expressed that l'd already done that and it just wasn't good enough I was told to have a great day and the chat was cut off The customer support is atrocious the delivery is and has been atrocious and I'm now stuck with half a bed that's too small and no help from the range or their supplier ！！”

Helpful Report

Posted 1 day ago

“AVOID Bought 11 rolls of wallpaper only used 7 took 4 back 28/08 (£60) 5 days outside “change of mind “refund window no refund or credit note. Extremely poor customer support. Will not shop in the Range again”

Helpful Report

Posted 2 days ago

“We ordered double bed for kids, never order egain nothing . driver asiatic very unprofessional using signed name wich is illegal using signature of my partener on delivery wich is not Allowed instead riceve my order they not delivered missing item i ask the driver why is not complete driver run away end not responded to my question..unprofessional driver,non polite..”

Helpful Report

Posted 4 days ago

“The range is a terrible store not enough staff upstairs there are none at all there prices are very high and the shop is very messy the till at the far end is never open”

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Posted 6 days ago

“bad management so so cruel and inhumane”

Helpful Report

Posted 1 week ago

“I purchased a a gazebo for my son. It was delivered, but had a part missing. This was collected on 4th August 2025 and I am still waiting for my refund.”

Helpful Report

Posted 2 weeks ago

“I ordered 2 lanterns and received 1. After several emails, RAnge bot, and Whatsapp (which they never replied to) they said they're sending a replacement, only to be told this morning via email, ' thank you for letting us know you've received your replacement, we will cancel the replacement order.' Huh? They sent me 1 picture if the 1 box with the said lantern in it, not another picture of the 2nd lantern, because, it never arrived. As I paid through Klarna, all payments are paused. Let's see how they handle that.... I'll wait. CAUTION ⚠️ THERE IS NO DIRECT CUSTOMER SERVICES NUMBER. IT'S ALL DONE THROUGH AUTOMATED/SCRIPTED.”

Helpful Report

Posted 2 weeks ago

“Daughter ordered garden furniture, has been given 2 delivery dates so far by the contracted firm Furdeco, both times no-show, now she's trying to get her money back from The Range they are saying no, not until they can sort this out with Furdeco. That is not HER problem!!! The Range should re-imburse her NOW or ensure the item she's paid for is delivered. Meanwhile to add insult to injury, they've reduced the price of the item she'd ordered. Disgusting service when trying to sort this debacle out with The Range.”

Helpful Report

Posted 2 weeks ago

“I lost everything but This recovery team gives real results!”

The Range 1 star review on 8th August 2025

Helpful Report

Posted 3 weeks ago

“Very bad online service as no item received as promised, ordered in July, still waiting for item. Promised delivery when finally get to speak to someone, then it doesn’t turn up. So bad, they need to sort this out! Ripping people off.”

Helpful Report

Posted 3 weeks ago

“I ordered two garden benches one was delivered. Have been trying for two weeks to sort this out. It is impossible to contact the range unless you use live chat. Once navigated the people you communicate with are obstructive and unhelpful. Was promised contact eventually but the deadline came and went with no resolution and no contact. Abysmal service will never use the range again.”

Helpful Report

Posted 3 weeks ago

“Ordered 3 items. They arrived within the time frame however was not the quality required. Returned items to store to be told they had to be returned via the range online as they were unable to process in store. No return slip in parcels so I tried to make phone contact with is impossible. Everything has to be done by chat, email or WhatsApp. Tried every avenue without success. The WhatsApp automated message indicates they will get back to you within 4 hours. 3 days later im still waiting. Today got an email advising if items are returned they will deduct £4 per item out of my refund. Lesson learnt. I'll use John Lewis in future!”

Helpful Report

Posted 4 weeks ago

“Review Title: Extremely Poor Customer Service – Ongoing Issue Since June I placed an order through The Range on 21 June 2025, believing I was purchasing directly from them. Since then, the experience has been frustrating and poorly handled from start to finish. The issue has now been ongoing for over a month. On 13 July, I was told to allow 3 working days for a response—but I waited 13 days with no update. I had also made it very clear on 11 July that I would be on holiday from 20–27 July, yet the return collection was still arranged for 21 July, right in the middle of that time. Repeated requests for clear information about the return and refund process have gone unanswered or received vague replies. The lack of coordination and accountability has been incredibly disappointing. What should have been a straightforward return has dragged on unnecessarily, wasting my time and causing needless frustration. This experience has seriously undermined my confidence in ordering from The Range again.”

Helpful Report

Posted 1 month ago

“It became clear that getting my money back would not be easy. Frustrated and unsure of what to do next, I shared my situation with a close friend. They immediately advised me to report the issue to CONQUAERO .co.. . Although I was skeptical, I decided to take their advice. To my relief, within a week, I was able to recover my funds. The process was smooth, and I finally felt a sense of closure after days of stress and uncertainty. This experience was a harsh wake-up call about the dangers of trusting online financial platforms. No matter how legitimate a company seems, it’s essential to conduct thorough research before making any investment. I now take extra precautions and encourage others to do the same. If something feels off, act quickly waiting too long can make all the difference in whether or not your funds are recoverable.”

Helpful Report

Posted 1 month ago

“I went to return a tin of paint, as I had changed my mind on the colour. The person on customer services was insistent that it had been opened (it had not) and was quite hostile from the start. Unfortunately, the 14 day return period had expired which I accepted, she then said “i will check with my manager” she came back and said, “No you can’t have a refund, and anyway, we don’t accept returns on paint “ So why didn’t she say that in the first place. She was arrogant, rude and most unpleasant in the way she spoke. But I couldn’t find any info. on not being able to return paint. She seemed to get a kind of pleasure from being nasty, and I would suggest a course on customer service for this woman. So can you return unopened paint to the range ? I still don’t know, can you answer this question for me please. I didn’t have this problem last year with B&M when I bought silk emulsion instead of Matt. This incident occurred at my local Range store, Cannock.”

Helpful Report

Posted 1 month ago

“I dont like the way your car parks are now privately owned and you can't be bothered to tell customers that if you don't register your car plate on line you will get a fine.YOU NEED TO MAKE THIS CLEARER FOR YOU CUSTOMERS ( NOT ME ANY LONGER) STOKE-ON-TRENT”

Helpful Report

Posted 1 month ago

“Truly the worst customer service I have ever experienced. We bought a bed from the range which turned up with faulty parts and some parts of it looked like a second hand paint job. Sent a complaint just to get a new replacement and swap them as it happens but have neither been able to get a refund or a replacement. They have emailed a number of times but just flat refuse to take any measures for us. So disappointed I will never use the range again.”

Helpful Report

Posted 1 month ago

“Don’t ever order from the range. Honestly the worst customer service ever. Ordered a table and chairs set and was eventually given a time slot for delivery. Time slot comes and goes with no delivery so I call their delivery company to be told they forgot to load it in the van and they will give me a new time slot the next day. The next day comes and goes and no delivery AGAIN with no update given. I contact them again only to be then be told the item was damaged. Then had to wait ages to be told I’ll get a refund. I said that’s not good enough, I don’t want to be refunded I want them to send out a replacement and if there is no stock left send me out one similar and from this point I have just been ignored. Not even been refunded yet. Absolute jokers. I’ve asked for a number for a manager or head office to speak to and they have still ignored me. Their service could not be worse.”

Helpful Report

Posted 1 month ago

“If i could give zero stars I would! Zero effort on their part to contact me regarding delivery. Can only speak to a robot. Get no answers and still waiting for delivery even though it was supposed to be with me 2 days ago. This is Marketplace and not the store The Range. Just pathetic.”

Helpful Report

Posted 1 month ago

“Appalling Customer Service. After 4 frustrating hours of trying to get an answer to a simple question I was none the wiser. Going around in circles. They have no contact number and everything is AI generated. Unhelpful bots. No human contact. I spoke to a member of staff at Edge Lane store who confirmed there is no contact phone number or email address.”

Helpful Report

Posted 1 month ago

The Range is rated 1.4 based on 2,285 reviews