The Range Reviews

Name: The Range
Rating: 1.35

1.4 Rating 2,365 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Taunton store is a disgrace. There’s always long queues at the till and only one person serving. Never enough staff to help on the shop floor and broken goods on the shelf. And pricing all wrong because labels are months out of date and I was told they haven’t been charged because the store is short staffed due to wage budget cuts.”

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Posted 1 week ago

“Your Llandudno store is a disgrace! Things not priced and incorrect pricing! Today's experience a mirror priced £31.99. Get to the checkout £47.99. I pointed it out " yeah sorry we've not updated the price yet"!!”

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Posted 1 week ago

“Stayed in for a delivery specified between 4-5 pm. No show no way of contacting them they’ve not contacted me. Really frustrating won’t be using again rubbish customer service. Although the lady Carrie in the Bournemouth store was great”

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Posted 1 week ago

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Posted 1 week ago

“Why do The Range not have a nice window display? It's dirty piles of metal shelving, cardboard boxes and rubbish. It looks awful when passing.”

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Posted 3 weeks ago

“Seeing the reviews I would say The Range pride themselves on shocking service, and from my experience it was only confirmed. I ordered a sofa on their website, which claimed would be delivered in 3-5 days. Then later the website updated to say it was a date that was in face 10 days, by which time I didn't need the sofa for the job I was completing. I requested to cancel the order but was told that wasn't possible - but I could only reject on delivery. I rejected the delivery with the delivery company prior to deliver 3-4 times because they kept trying to redeliver. You cannot call or email The Range but only send messages through their horrendous service portal - every message from from a new person who had not read the previous messages and quite clearly didn't care about your problem as a customer. I was sent photos of someone else's delivery and told they had delivered. Then they sent the delivery not with another person's name, order no. and address (breaking GPRDA laws). Then after a week of back and forth and trying to prove the sofa hadn't been delivered I eventually received a message from the 3rd party who was providing the sofa saying they would take in back and would charge me £70 for the privilege for a £349 sofa to be returned. Save yourself the pain!”

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Posted 3 weeks ago

“I purchased a water feature on line, and the pump did not work. I have contacted them over 40 times to resolve this matter and as yet I am still waiting. So I contacted Resolver who helped me to draft a letter to head office ( that alone was a nightmare trying find it). So now I am waiting on outcome. I WILL NEVER SHOP AT THE RANGE EVER AGAIN”

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Posted 3 weeks ago

“Do not buy from the Range I would give it zero if I could, no customer service call number for when you receive faulty goods only email which they don’t respond to. I ordered a barbecue the gas pipe on one of the rows was hanging off and very dangerous, the range offered me £35 to keep it and bodge it, it’s a gas explosion waiting to happen no concern for safety or how dangerous this is.”

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Posted 3 weeks ago

“Paid £1500 for garden furniture 4 weeks later cancelled delivery 2 weeks after that cancelled delivery Went in store to complain assured will be delivered asap Van turned up week later they forgot to put delivery on the van🤡s Gave up and got a refund”

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Posted 1 month ago

“I was over charged for delivery, no one at customer care got back to me.”

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Posted 1 month ago

“I was over charged for delivery, no one at customer care got back to me.”

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Posted 1 month ago

“Filthy store in High Wycombe and hassle when I reviewed on trust pilot. I have tried several times to upload pictures but won't work, ABIT like everything else at the range.”

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Posted 1 month ago

“I ordered a chair recently and a mirror. The chair arrived with one arm missing. I have emailed and sent a WhatsApp message as requested, as yet l've not had a response. I'm now stuck with a massive chair boxed in my tiny hallway and have asked for a refund and for the chair to be returned. I go away next week and feel totally stressed as l have a mirror being delivered and hope it isn't cracked or smashed when my neighbour takes delivery. Had l read all the complaints regarding online orders from the Range l would've never placed the order. The stress this company causes with their incompetent useless aftersale care is disgusting..Avoid at all costs.”

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Posted 1 month ago

“I have given The Range 1 star because they don't have the option of ZERO stars. I ordered in item from them online. The item to be supplied by KWIK KLIK Ltd of Glasgow. I have messaged The Range customer services (the only way to contact them is via their message service) many times and to date have not received any replies. The only contact number for KWIK KLIK Ltd is actually for another company in another part of the country , who are fed up with getting calls complaining about non delivery of good from KWIK KLIK Ltd. DO NOT BUY FROM THE RANGE, THEY TAKE YOUR MONEY AND DONT GIVE A DAM ABOUT THEIR CUSTOMERS. Would I buy from them again NO_NO_NO”

Helpful Report

Posted 1 month ago

“Ordered click and collect from a store 25 miles away has this was the nearest to me showing stock arrived to pick it up to be told none in stock ,went on web site and guess what still showing in stock a 50 mile round trip for nothing”

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Posted 2 months ago

“What went wrong?. Just about everything. Ordered 2 settees and an armchair. Delivered by Furdeco. ( over a week late )The backs were not fitted to the bases and they refused to fit them together saying it wasn't their job. They left the huge cardboard boxes the settees were delivered in in the street outside the house, got in their lorry and drove away. So I put them together myself which only consisted of sliding the backs into the bases. Simple. Then I find that the middle back section of the 2 seater is missing. So I phone Furdeco who delivered it, to be told i was number 48 in the queue. Waited then got cut off. So I got a number for the Range customer services, rang it , got an automated voice telling me the number was no longer active and I should e-mail customer services. So I did this, quoting order number and details including photographs of where the missing part goes. No reply. Sent another e-mail. Again no reply. The day after this i received an e-mail saying they had not heard off me and if i didnt reply within 4 days they would assume my issue was solved. This without even acknowledging my previous e-mails. I then sent yet another email, a non too friendly one stating the issue yet again. I now have an email from them saying they will get in touch with Furdeco to investigate and get back to me within 72 hours . That was 4 days ago and I have heard nothing. Terrible company. Will never ever buy anything from them again. If I could give zero stars I would.”

Helpful Report

Posted 2 months ago

“This company is an absolute joke, on 23rd April I ordered a table and chairs patio set priced at £250,the delivery option is got was standard delivery at £19.99 or fast delivery on may1st at £24.99,I opted for fast delivery, I took the day off work and waited in all day, nothing arrived, I sent numerous messages on live chat and WhatsApp chat not 1 message was replied to,3 days later I got an email from someone called shoni stating that it wouldn't be delivered till June 5th and would I like to cancel the order and get a refund, I told them no don't cancel as I need it,2 days later they cancelled the order and sent a refund stating they couldn't forefill my order as it's out of stock!! After reading other reviews I can see that it's the norm with this company”

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Posted 2 months ago

“I ordered garden furniture which is now overdue. I can't speak with anybody at The Range as no matter the question you're asked to wait 3 days! I also can't speak with Furdeco as they keep you on hold for over 30 minutes then cut you off. All AI responses and no actual phone calls. Hiding behind technology and no human contact. Avoid at all costs, I'll be disputing the payment with my card company. Wish I could give 0 star review”

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Posted 2 months ago

“If I could give this company 0 stars I would. Ordered 2 sets of garden furniture totalling over £2.5k and neither was delivered completely, or without damage. 6 weeks later I am still awaiting refunds as the Range combined with Furdeco seem completely unable to provide the advertised service. The range almost EXCLUSIVELY uses ZenDesk AI agents to handle customer service and the result is less than poor. I would strongly suggest taking your money elsewhere as the complacency required by a company to offload it's entire customer service to a poorly trained AI agent is just insulting. To clarify, there is NO way to speak to a human. Items will not be delivered on time, and most likely cancelled without notification from Josh/treasure/delight/amelia/sandra (none of who actually exist).”

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Posted 2 months ago

“Customer service appalling. 45 minutes trying to get authorisation to return an item for refund. Tried online chat. whatsapp and email. cotinually referred back to refund policy just going round in circles. i will never buy from the range online again.”

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Posted 2 months ago

The Range is rated 1.4 based on 2,365 reviews