The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,379 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dire, non existent customer service have had to refer to bank bot after bot, constant repeats of emails, asked for a customer service team to get back to me it said in 2 days never did . Do not shop here if you expect after service it does not exist and the time the bank are taking looks like they have same issue,brick wall. 0 stars”

Helpful Report

Posted 1 week ago

“Ordered garden staples to hold matting down only half the order contacted help desk 7 times but useless …no reply do not use the internet service as they are not capable of running it”

Helpful Report

Posted 1 week ago

“I refused a delivery of a over the door mirror now trying to find out how to get a refund even the delivery driver didn’t know,tried every day for a week,and keep getting past over so stale mate now with no refund.used to love shopping in the range but never will I buy on line again”

Helpful Report

Posted 3 weeks ago

“Terrible service from buying online. Item arrive very badly damaged. Discount offererd was minimal. Returns process complicated. Customer service inadequate. Cannot ring them.”

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Posted 3 weeks ago

“Absolutely disgusting I bought a over bed table and it's got a chip in it so requested to send it back and the customer service which is a bloody robot say I have to pay if it's over a certain weight to be collected then keeps sending you back to the beginning because apparently it's a third party and I can't seem to get any further and why the hell should I pay to send a damaged item back what a scam won't be buying anything again of these”

Helpful Report

Posted 3 weeks ago

“What a complete joke of a company, I ordered the New Hampshire fire pit set online and received my confirmation email with expected delivery date, two weeks later I received a further email stating there's a slight delay due to high demand but rest assured stock has been allocated to me, ten days later I learn that my order has been cancelled and no information or email from the range to notify me or even explain why. I contacted the Range via email and received a reply basically saying sorry out of stock, on replying to this email I asked when it returns in stock because its not discontinued would they honour the price I paid, to be told that I'd have to pay full price. I replied a further two times and having a different member of customer service reply to me each time asked to speak to a manager, this time no reply. We had another option elsewhere which in the time that has passed since ordering has now sold out. The customer support and way that customers are treated leaves me no confidence in any aftercare of any large purchase.”

Helpful Report

Posted 4 weeks ago

“We are an elderly retired couple who took their 2 year old daughter to the branch in Craigleith, Edinburgh. She took a single sweetie from their pic n mix, oh my goodness the treatment we received was horrible, shouted at, followed and verbally abused. Our granddaughter was shaking and hyperventilating. I have spent so much money in this store, but never again. Staff smoke outside the shop, Jay their Depity Manger was particularly abusive and told us to F off! All in all disgusting place and not at all family friendly.”

Helpful Report

Posted 1 month ago

“Omg! Had i of known sooner I would not of purchased from here!! I feel emotional and very stressed, there is no form of contact for the range , I believe now they are just cowboys scamming people!!! I purchased two dog beds from them online, which cost me £82.95 my delivery was due today!! I thought it was a joke when the delivery guy come and it was so tiny!!! They sent me two small picture frames instead of my two dog beds. I will be taking this further. Absolutely disgusting!!! My dog has arthritis, and needed a orthopedic bed as soon as possible! Im disgusted by the range!!!!!”

Helpful Report

Posted 1 month ago

“This was my first time shopping at The Range for plants, and unfortunately it was a very disappointing experience. There were no staff available to help with choosing or purchasing plants. Many of the plants on display already looked dead or in very poor condition. I bought a lavender plant, which was fine, along with a tray of six flowering plants. By the very next day, 4 out of all six flowers had died. They hadn’t even been removed from the tray or planted yet. When I returned to request a refund, I was told it was outside their 24-hour refund period. The staff then tried to blame me, claiming I had overwatered the plants, even though they had never even been taken out of the tray. The manager was dismissive, refused to take responsibility, and instead tried to make it seem like the problem was my fault. The whole experience was stressful, frustrating, and completely unreasonable. Selling plants that are already in poor condition and then refusing to stand behind their quality is unacceptable. Even bags of compost which were open they would give you a very silly discount rather just maybe give them away I will not be shopping at The Range again, and I would not recommend buying plants there. Avoid if you expect healthy plants and decent customer service.”

Helpful Report

Posted 2 months ago

“The store is fine except for the shortage of cashiers and the long queues. My complaint is the online part of the Range. I bought curtains online and decided to send them back as the colour wasn’t what I perceived from the online picture. I took them back to the store , on two occasions, trying to get help from someone. They wouldn’t take them(even though my online receipt was from the Range ). They told me chat The Range online, or WhatsApp them. I did this but the info I got back sent me round in circles. The delivery came from Homespace. In desperation I consulted CHAT GPT - the only ‘person’ that helped me with done actual info on how to send these curtains back. But I must emphasise to anyone thinking of buying online with the Range is - DONT DO IT!! It’s not worth the hassle I do lots of online shopping and have never had such an appalling experience before.”

Helpful Report

Posted 2 months ago

“13:22 49 * * Trustpilot * Would have preferred no stars Would have preferred no stars, but sadly that wasn't an option, one is the minimum. 1. Damaged furniture arrived. 2. New order placed. 3 days waiting in for delivery and then collection and new delivery. 3. Faulty furniture arrived, we were told replacement parts would be sent. After waiting weeks. No parts available. Measly 10% off when it's not functional (recliners don't work due to faulty product and misaligned brackets). 4. Asked us to disassemble the fully constructed garden set and box it back up. This was a set with many, many parts and it was the final additions that are faulty and we had broken down / recycled the main boxes. 4. We have wasted days on deliveries and collections and construction. We said absolutely not to disassembly and please explain that this will be a full garden set to your courier. This was agreed. 5. Courier arrives and cannot take the items because not disassembled or boxed. Another day wasted. We gave away our original furniture and will now without. They still have our £1200 (since 6th June). They do not answer emails. Tony "Complaints Champion" has been as useful as these broken recliners and does not answer emails to try to resolve this issue or advise how to escalate. The initial team handling the issue don't even read the emails, they just send automations that make no sense in the context of the request. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“The Taunton store is a disgrace. There’s always long queues at the till and only one person serving. Never enough staff to help on the shop floor and broken goods on the shelf. And pricing all wrong because labels are months out of date and I was told they haven’t been charged because the store is short staffed due to wage budget cuts.”

Helpful Report

Posted 3 months ago

“Your Llandudno store is a disgrace! Things not priced and incorrect pricing! Today's experience a mirror priced £31.99. Get to the checkout £47.99. I pointed it out " yeah sorry we've not updated the price yet"!!”

Helpful Report

Posted 3 months ago

“Stayed in for a delivery specified between 4-5 pm. No show no way of contacting them they’ve not contacted me. Really frustrating won’t be using again rubbish customer service. Although the lady Carrie in the Bournemouth store was great”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“Why do The Range not have a nice window display? It's dirty piles of metal shelving, cardboard boxes and rubbish. It looks awful when passing.”

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Posted 3 months ago

“Seeing the reviews I would say The Range pride themselves on shocking service, and from my experience it was only confirmed. I ordered a sofa on their website, which claimed would be delivered in 3-5 days. Then later the website updated to say it was a date that was in face 10 days, by which time I didn't need the sofa for the job I was completing. I requested to cancel the order but was told that wasn't possible - but I could only reject on delivery. I rejected the delivery with the delivery company prior to deliver 3-4 times because they kept trying to redeliver. You cannot call or email The Range but only send messages through their horrendous service portal - every message from from a new person who had not read the previous messages and quite clearly didn't care about your problem as a customer. I was sent photos of someone else's delivery and told they had delivered. Then they sent the delivery not with another person's name, order no. and address (breaking GPRDA laws). Then after a week of back and forth and trying to prove the sofa hadn't been delivered I eventually received a message from the 3rd party who was providing the sofa saying they would take in back and would charge me £70 for the privilege for a £349 sofa to be returned. Save yourself the pain!”

Helpful Report

Posted 3 months ago

“I purchased a water feature on line, and the pump did not work. I have contacted them over 40 times to resolve this matter and as yet I am still waiting. So I contacted Resolver who helped me to draft a letter to head office ( that alone was a nightmare trying find it). So now I am waiting on outcome. I WILL NEVER SHOP AT THE RANGE EVER AGAIN”

Helpful Report

Posted 3 months ago

“Do not buy from the Range I would give it zero if I could, no customer service call number for when you receive faulty goods only email which they don’t respond to. I ordered a barbecue the gas pipe on one of the rows was hanging off and very dangerous, the range offered me £35 to keep it and bodge it, it’s a gas explosion waiting to happen no concern for safety or how dangerous this is.”

Helpful Report

Posted 3 months ago

“Paid £1500 for garden furniture 4 weeks later cancelled delivery 2 weeks after that cancelled delivery Went in store to complain assured will be delivered asap Van turned up week later they forgot to put delivery on the van🤡s Gave up and got a refund”

Helpful Report

Posted 4 months ago

The Range is rated 1.4 based on 2,379 reviews