The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,266 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truly the worst customer service I have ever experienced. We bought a bed from the range which turned up with faulty parts and some parts of it looked like a second hand paint job. Sent a complaint just to get a new replacement and swap them as it happens but have neither been able to get a refund or a replacement. They have emailed a number of times but just flat refuse to take any measures for us. So disappointed I will never use the range again.”

Helpful Report

Posted 3 days ago

“Don’t ever order from the range. Honestly the worst customer service ever. Ordered a table and chairs set and was eventually given a time slot for delivery. Time slot comes and goes with no delivery so I call their delivery company to be told they forgot to load it in the van and they will give me a new time slot the next day. The next day comes and goes and no delivery AGAIN with no update given. I contact them again only to be then be told the item was damaged. Then had to wait ages to be told I’ll get a refund. I said that’s not good enough, I don’t want to be refunded I want them to send out a replacement and if there is no stock left send me out one similar and from this point I have just been ignored. Not even been refunded yet. Absolute jokers. I’ve asked for a number for a manager or head office to speak to and they have still ignored me. Their service could not be worse.”

Helpful Report

Posted 4 days ago

“If i could give zero stars I would! Zero effort on their part to contact me regarding delivery. Can only speak to a robot. Get no answers and still waiting for delivery even though it was supposed to be with me 2 days ago. This is Marketplace and not the store The Range. Just pathetic.”

Helpful Report

Posted 6 days ago

“Appalling Customer Service. After 4 frustrating hours of trying to get an answer to a simple question I was none the wiser. Going around in circles. They have no contact number and everything is AI generated. Unhelpful bots. No human contact. I spoke to a member of staff at Edge Lane store who confirmed there is no contact phone number or email address.”

Helpful Report

Posted 6 days ago

“Avoid Buying from This Site — Misleading Marketplace and Poor Service I strongly advise against buying anything online from this site. My experience has been deeply disappointing and feels very much like drop-shipping disguised as retail. I placed an order expecting to receive my item through a reputable retailer. However, not only have I not received the item, but I was also told it had been delivered — which it clearly wasn't. When I raised the issue, I was told it's the retailer’s responsibility, not theirs. Only then was I informed that: "Although you placed the order on our website, the product page states it is Sold and Dispatched by The Range Marketplace Retailer Partner. According to our terms and conditions, returns, cancellations, and refunds must be handled by the Retailer Partner. Your contract of sale is with them, not us." Shockingly, I discovered after the fact that the actual seller was Tandem Group Trading Ltd — this was not made clear at the time of purchase or on the order confirmation I received. This entire setup is misleading. There's no transparency during checkout about who you’re really buying from, and once there's a problem, they wash their hands of any responsibility. The customer service has been abysmal, and I feel completely let down. I wouldn't trust them with another order.”

Helpful Report

Posted 1 week ago

“I have been emailing customer service to cancel my order that should have been arriving on 26th June - I asked them to cancel prior to this date, but when it worked out they were unable to deliver due to stock they asked if I wanted to cancel. I said yes I’d like a refund. I have received an email saying it’s being delivered and is with Royal Mail for Thursday 3rd July. I have already been and bought these items and don’t need them. Additionally the payment came out and made me overdrawn. I whatsapped customer service to try a different method of contact because after weeks of speaking to various people, Jacob, precious, maddie, Sharees, Josh, nomagugu, Gamboo and people on WhatsApp Azana. I am no further on accept with a negative bank account, pure frustration at the lack of service and items being delivered that I don’t need!!!”

The Range 1 star review on 2nd July 2025

Helpful Report

Posted 2 weeks ago

“Ordered some garden furniture which turned out to be through a market place seller. It turned up damaged. Tried to call to speak to someone - not possible, its all online chat. The customer service staff using the chat function are abrupt and not especially helpful with market place issues - yet they are the customers only point of contact. I requested a refund and collection and heard nothing until I received a text to arrange delivery of a new furniture set. So again a new online chat with someone who has no interest in helping market place customers. Hopefully receive a reply this time, but after reading these reviews its not looking good. They need to do a better job of serving the market place customers who put their trust in an established company like the Range, and ensure their sales processes and customer relations are good enough, rather than bringing down their brand reputation.”

Helpful Report

Posted 2 weeks ago

“I visited the Oxford Horspath store today. I was searching for an item so I had to ask a member of staff. I have a stammer so find these situations difficult so will often add in ",umms " . The member of staff I asked was called Cerys and she said, "We don't sell umms", then turned to laugh at me with her male colleague. Unnecessary rudeness and mocking of my speech took me back to my school days. I cannot overemphasize how behaviour like Cerys's has on people like me. I would like to feel that the store manager will speak to her, reprimand her and then an apology be sent to me I certainly will not return to the store.”

Helpful Report

Posted 2 weeks ago

“If I could have given a zero I would have. Bought a bistro set online and when it was delivered one of the chairs was broken. Trying to contact someone was awful, I phoned local store nobody answering so tried the next nearest store at least someone answered who told me it is all done by WhatsApp. Finally got a date for collection which was 5th June. DHL picked it up but still no refund on 26th June. Have had to WhatsApp again but I don’t hold out much hope!!! Do not buy from this company as all the reviews are saying how bad customer service is.”

Helpful Report

Posted 2 weeks ago

“Extremely Disappointed – Damaged Furniture, Missing Items & Terrible Customer Service We spent nearly £2,000 on garden furniture from The Range, and the entire experience has been a nightmare. The sofa arrived damaged, and the table is missing completely. We’ve been trying to contact customer service for over 10 days, with no resolution. They told us that if we want a refund, we need to return the 9-seater sofa in its original packaging – which is completely unrealistic after unpacking such a large item. On top of that, we took a day off work today because the delivery company was supposed to bring the missing table – only to get a message saying it won’t be delivered after all. Customer service is only available via email or WhatsApp, and responses are painfully slow. This has caused a huge amount of stress, especially since we’re hosting our daughter’s 18th birthday this weekend with a damaged sofa and no table in the garden. This is not just disappointing – it’s unacceptable. We expected better from a company like The Range. £2,000 is a significant amount of money, and the way this has been handled is beyond frustrating.”

Helpful Report

Posted 2 weeks ago

“Poor customer service and refund policy which is rigid and not customer focused. Will not use this store again.”

Helpful Report

Posted 3 weeks ago

“Returns are a nightmare, return was agreed due to faulty item ( large pergola ), said had to pack it up and it would be collected, thats fine, then message saying that I had to return it myself and they would send label, then message saying it would be delivered, i'm not wanting a delivery, even the delivery company couldnt say if it was a delivery or collection, states customer service available from 8.00am, then chat bot says 9.00 am, everything about their systems is total confusion and impossible to talk to anyone”

Helpful Report

Posted 3 weeks ago

“The most awful customer service ever . No one gets back to you , when they eventually do they ask the same questions then you still get no where . Absolutely shambles”

Helpful Report

Posted 3 weeks ago

“I ordered a curtain pole that arrived damaged. Tried many times via live chat, what’s app and email, only to receive the standard poor response that someone would get back to me. Totally shocking I will not be using their online shops again - avoid if you can because if you need to return something you won’t get anywhere!”

Helpful Report

Posted 3 weeks ago

“Awful customer service along with cheap, poor quality marketplace goods. I’m not quite sure how The Range has gone downhill so quickly. I placed my order, received my goods, all in good time. The goods are cheaply made and not fit for purpose(recliner outdoor chair seat pads). I contacted customer service, who advised I could return the cushions but at my expense of £5. Now it’s not the £5, that gets me. It’s the audacity to send me poor items and have the pleasure in paying to return them. It’s now been 18 days emailing back & forth, and now awaiting address to make a formal complaint. Poor show The Range, I thought you were better than that. Breach of contact, and against the law too.”

Helpful Report

Posted 4 weeks ago

“I ordered some goods to cash and collect and have never met with such bad service. The man on the till was so rude and obviously didn't enjoy his job or dealing with the general public. Unfortunately, the goods were faulty and needed returning- to the same man, and he was even more obnoxious! Management need to send him on a customer care course to learn how to be polite and helpful when dealing with customers. I have vowed to NEVER return to this store. Incidentally, my refund took almost 3 weeks to reach my bank account. Not good enough.”

Helpful Report

Posted 1 month ago

“Ordered a fragrance from the range fragrance direct. When it arrived it was packaged in a small think plastic bag! Needless to say on opening the box was battered and had an actual puncture hole, all of which is hardly surprising considering the packaging! Just to put the tin lid on it the fragrance was unsealed and in a box clearly marked TESTER Not for Sale!!!! As this item was intended to go with a more expensive item, as a little extra gift for someones birthday, it is completely useless, and I have had to order another EDP from another company. I have issued a request to return the item for a refund!”

Helpful Report

Posted 1 month ago

“Very poor quality products in general, and rude customer service in the Penge store, with an even ruder "manager". They were very reluctant to accept a return of a substandard product.”

Helpful Report

Posted 1 month ago

“Awful. I bought something that fell apart within a week that cosy £140. Their customer service has been actively rude and dismissive towards me and failed to respond for weeks, too. I am now down £140 and they offered me a £12 'goodwill gesture'. They also stopped replying when I said I wanted to submit a complaint.”

Helpful Report

Posted 1 month ago

“Absolutely terrible service .Bought in garden furniture in store ,paid in full.Told 7day delivery. Contacted customer service after 14 days told wait another 3days contacted again told not even shipped. Would I like refund would take 3_5 days after 5 days customer service quite rude still waiting for refund now,10 days .Will never deal with them again”

Helpful Report

Posted 1 month ago

The Range is rated 1.4 based on 2,266 reviews