The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,267 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,267 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought pergola outdoor curtains, off white. Arrived and are mustard, strange fabric, impossible creases. Tried to return. Cannot in-store. "3rd party." Customer service...? Still awaiting refund. 3 weeks. No details of "wholesaler" no refund return label - no address - NADA! Will never buy online from The Range again! Avoid!”

Helpful Report

Posted 2 months ago

“Awful customer service. It's impossible to return. Had to go through my bank twice now to get refund. Will never use again.”

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Posted 2 months ago

“Appalling. Trying to return range item but told I need to wait 72 hours for third party supplier to provide address….that was 14 days ago….not holding out for refund now but this is so wrong. Would never use again”

Helpful Report

Posted 2 months ago

“I am nearly 70 and with some mobility problems. Earlier this month I had ordered six items 'click and collect'. Things were going well until I visited the store today. Firstly I was made to stand and walk about following members of staff as they tried to sort the problem out. The problem was, that although I had received 'please collect' messages, my order was nowhere to be found. On top of that, when I finally had to cancel the on-line order I received an instant confirmation that I had collected the goods!!! I have not received any refund and because of the nature of the on line transaction, in store staff are powerless to do anything. Oh yes, and although there was a manager issuing orders from above, he or she did not have the decency to actually appear. Range/Wilko - where is my refund?”

Helpful Report

Posted 2 months ago

“Don’t order from The Range. I ordered some garden furniture. I had FIVE Scheduled Deliveries and not one even left the warehouse. Two I was told on the morning of Scheduled Delivery it was taking place. The rest I had to call each time to be advised the delivery was not taking placed. This is after a confirmation text and email with time slot. The Range simply don’t care. They cancelled my order after the fifth failed delivery. Their Customer Service is horrific. It’s almost like a scam. Each email is not fully read. Their responses are copy and paste, generic replies. A new person deals with your response email so there is a lot of repetition or them not understanding fully. There is no phone number to call and no formal complaints process. I would think carefully about ordering from The Range. I have had three weeks of consistent issues and no resolution. The Range are not on ‘Resolver’ which I think is a sure sign of the level of service you can expect.”

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Posted 2 months ago

“Don't buy Nightmare to get a refund online waited two weeks”

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Posted 2 months ago

“Just waiting for money back Being messaged by someone else every time I have been asked how much money I want back And once it seems thatvthe refund is being processed I end up being text by range like we never had previous conversations”

Helpful Report

Posted 2 months ago

“I have been waiting for my money since 11th of April Every time someone else is messaging me from range - messing me about You got poor reviews and no one is doing anything about it”

Helpful Report

Posted 2 months ago

“Bought a flat pack bedroom drawers last July, delivered in August and assembled in September.a handle split In half.Told by the range to go online.Now told to get a vat accredited 3rd party company to see if it’s a manufacturing fault.!!!! Only guaranteed for 6 months they say. It’s a handle for heavens sake. Not even a complimentary tube of glue.Beware.”

Helpful Report

Posted 2 months ago

“Returning faulty goods told by manager they are going to just put it back on the shelf and sell it to someone else.”

Helpful Report

Posted 2 months ago

“Bought a pack of 2 foldable chairs from their website. Only received one chair, which arrived defective. Tried to go through their customer service for a week, thought I was getting somewhere, only to find a week later they hadn't done anything / looked into anything and told me I needed to contact the supplier. Eventually with advice from the bank stated clearly it was ready for collection, which they eventually did. Despite being told refund will be made to account, it never was after waiting a long time. Eventually had to issue chargeback through my bank. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“Ordered online and was sent the wrong item, after providing proof they are still adamant they have sent the correct item, shocking customer service”

Helpful Report

Posted 2 months ago

“I bought a rotary airer with a 10 year warranty it's now less than 1 year old ( I actually thought it was only 3 years warranty) , it was covered up over winter and when I took off the cover it has seriously rusted on both sections of the pole. TR response was as it's over 6 months old they expected my to commission an independent vat registered engineer to inspect it , pay the fee and then send the report to them and they would consider the next step. This is for an item that retails at £50. They have no clue what they are doing nor do they seem to understand the obligations of consumer rights. I've contacted the manufacturer directly and await their response. TR are messing around with their suppliers reputation. I was about to purchase some garden furniture costing over £1500 but having seen their response to a £50 item I can honestly say I'll never ever buy anything from the range in future”

Helpful Report

Posted 2 months ago

“Terrible still trying to resolve missing orders”

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Posted 3 months ago

“Beware, some of the sellers on the Range site are Remote sellers who don't follow UK trading laws and don't adhere to the Consumer Rights Act - also the Range when asked for contact details of these sellers, state that they do not have those details leaving customers struggling to find who to take the matter further with.”

Helpful Report

Posted 3 months ago

“Wish I had read the reviews before u ordered. Trying to get a faulty heavy item returned. Nightmare. Will never again shop with them”

Helpful Report

Posted 3 months ago

“Don't want to give even one star. Very bad customer service for teturn. Bought item.online. Want to return it straight away as it looks tacky. Send email, an automatic reply stated the reply would be two days later. Through WA through live chat waited for so long for answer/solutions, so frustrated with this company. Shameful dan regret bought something, expensive item came unacctractive and difficult to return it!”

Helpful Report

Posted 3 months ago

“I bought sofa and armchair The 2 items are under 1 purchase The delivery came 1 week before and said that the other item will be delivered separately”

Helpful Report

Posted 3 months ago

“I bought sofa and armchair The 2 items are under 1 purchase The delivery came 1 week before and said that the other item will be delivered separately”

Helpful Report

Posted 3 months ago

The Range is rated 1.4 based on 2,267 reviews