The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,379 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem with the store. Obviously gets busy at times, and isles get cluttered. Have used the Hereford store a lot over the years, but recently two members of staff seemed very rude, no cheerfulness or communication. The one member of staff Courtney gave stares and rolled her eyes, when we had just gone through the till (there was another costumer waiting right beside us) she then went on to her phone. We have found there are a few members of staff including Courtney that seem to just hang out at the tills talking. We have started using this shop less, and will be using home bargains and b n m more.”

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Posted 1 year ago

“do not bother visiting. i went with my disabled daughter and over stayed in the carpark by 14 mins. the allotted time is an hour and a half, and getting disabled people in and out of a car takes time. when i got the parking ticket i appealed and did not receive an answer. when i tried to contact the parking company there was no contact details and it has now gone to dept collection at £170. penalising the disabled seems to not matter to them at all.”

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Posted 1 year ago

“I wish I had read the reviews page for The Range Ordered Multiple Items 21/9 - Items Missing from the delivery 24/9 Impossible Battle to Get customer services to understand this VERY SIMPLE logistical and picking failure (That exists as an every day issue in every single Online Sales Company) I needed this item today 26/9. I have been fobbed off and told to wait for it - Today the Contact us button on the website is mysteriously not working.. and I am being IGNORED on WhatsApp because after having been again advised that this item is still in delivery (Scheduled 9 Days after I paid for it) I asked for the tracking number on this item - Customer Services are Obviously not able to find it - Because LIKE I SAID.. It was supposed to be in the previous package. Your Email Confirmation SHOWS THAT. Please DO escalate me - If anyone accountable with autonomy to resolve issues is actually watching. I don't work diligently every day in Customer Services myself, to be treated this way when I spend my hard earned cash on something I need on my day off”

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Posted 1 year ago

“Will never use them again. It's a nightmare to return the (second delivery) of defected items. I gave up in the end.”

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Posted 1 year ago

“Pathetic service, will never use them again. It's a nightmare to return the defected items. The live chat promised to generate a return email, 4 days gone and there's nothing. Stuck with a bulky parcel now”

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Posted 1 year ago

“The shopping was great but the cashier was terrible she told me she had applied my student discount as I had spent over £40 but when I got home and checked she hadn't she lied to me terrible customer service I emailed customer services head office to be told digital uni days is unacceptable really all uni discounts are digital nothing is in paper form also told the amount spent does not include Icelands when clearly the receipt forwarded shows shopping at the range NOT Icelands obviously not bothered to even look at at the receipt DIABOLICAL service all round and expensive won’t be going again”

Helpful Report

Posted 1 year ago

“Ordered two table lamps online on 28/08/25 told 3-5 days for delivery it's now 07/9/25 and still no lamps.wish I had read reviews before reviews before I had ordered them. Will never order again from this disorganised company very poor”

Helpful Report

Posted 1 year ago

“l ordered a bed they sent 2/3 parts wrong I went to customer support and was told they'll pass a message along to the supplier wait 3 days for a reply I got a reply and was told wait 3 days we'll deliver the right one, it never arrived. I then contacted customer support a second time to say it still isn't here and was once again told that they would pass on a message and to wait an additional 3 days for a reply, when I expressed that l'd already done that and it just wasn't good enough I was told to have a great day and the chat was cut off The customer support is atrocious the delivery is and has been atrocious and I'm now stuck with half a bed that's too small and no help from the range or their supplier ！！”

Helpful Report

Posted 1 year ago

“AVOID Bought 11 rolls of wallpaper only used 7 took 4 back 28/08 (£60) 5 days outside “change of mind “refund window no refund or credit note. Extremely poor customer support. Will not shop in the Range again”

Helpful Report

Posted 1 year ago

“We ordered double bed for kids, never order egain nothing . driver asiatic very unprofessional using signed name wich is illegal using signature of my partener on delivery wich is not Allowed instead riceve my order they not delivered missing item i ask the driver why is not complete driver run away end not responded to my question..unprofessional driver,non polite..”

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Posted 1 year ago

“The range is a terrible store not enough staff upstairs there are none at all there prices are very high and the shop is very messy the till at the far end is never open”

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Posted 1 year ago

“bad management so so cruel and inhumane”

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Posted 1 year ago

“I purchased a a gazebo for my son. It was delivered, but had a part missing. This was collected on 4th August 2025 and I am still waiting for my refund.”

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Posted 1 year ago

“I ordered 2 lanterns and received 1. After several emails, RAnge bot, and Whatsapp (which they never replied to) they said they're sending a replacement, only to be told this morning via email, ' thank you for letting us know you've received your replacement, we will cancel the replacement order.' Huh? They sent me 1 picture if the 1 box with the said lantern in it, not another picture of the 2nd lantern, because, it never arrived. As I paid through Klarna, all payments are paused. Let's see how they handle that.... I'll wait. CAUTION ⚠️ THERE IS NO DIRECT CUSTOMER SERVICES NUMBER. IT'S ALL DONE THROUGH AUTOMATED/SCRIPTED.”

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Posted 1 year ago

“Daughter ordered garden furniture, has been given 2 delivery dates so far by the contracted firm Furdeco, both times no-show, now she's trying to get her money back from The Range they are saying no, not until they can sort this out with Furdeco. That is not HER problem!!! The Range should re-imburse her NOW or ensure the item she's paid for is delivered. Meanwhile to add insult to injury, they've reduced the price of the item she'd ordered. Disgusting service when trying to sort this debacle out with The Range.”

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Posted 1 year ago

“I lost everything but This recovery team gives real results!”

The Range 1 star review on 8th August 2025

Helpful Report

Posted 1 year ago

“Very bad online service as no item received as promised, ordered in July, still waiting for item. Promised delivery when finally get to speak to someone, then it doesn’t turn up. So bad, they need to sort this out! Ripping people off.”

Helpful Report

Posted 1 year ago

“I ordered two garden benches one was delivered. Have been trying for two weeks to sort this out. It is impossible to contact the range unless you use live chat. Once navigated the people you communicate with are obstructive and unhelpful. Was promised contact eventually but the deadline came and went with no resolution and no contact. Abysmal service will never use the range again.”

Helpful Report

Posted 1 year ago

“Ordered 3 items. They arrived within the time frame however was not the quality required. Returned items to store to be told they had to be returned via the range online as they were unable to process in store. No return slip in parcels so I tried to make phone contact with is impossible. Everything has to be done by chat, email or WhatsApp. Tried every avenue without success. The WhatsApp automated message indicates they will get back to you within 4 hours. 3 days later im still waiting. Today got an email advising if items are returned they will deduct £4 per item out of my refund. Lesson learnt. I'll use John Lewis in future!”

Helpful Report

Posted 1 year ago

“Review Title: Extremely Poor Customer Service – Ongoing Issue Since June I placed an order through The Range on 21 June 2025, believing I was purchasing directly from them. Since then, the experience has been frustrating and poorly handled from start to finish. The issue has now been ongoing for over a month. On 13 July, I was told to allow 3 working days for a response—but I waited 13 days with no update. I had also made it very clear on 11 July that I would be on holiday from 20–27 July, yet the return collection was still arranged for 21 July, right in the middle of that time. Repeated requests for clear information about the return and refund process have gone unanswered or received vague replies. The lack of coordination and accountability has been incredibly disappointing. What should have been a straightforward return has dragged on unnecessarily, wasting my time and causing needless frustration. This experience has seriously undermined my confidence in ordering from The Range again.”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,379 reviews