The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,341 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service and refund policy which is rigid and not customer focused. Will not use this store again.”

Helpful Report

Posted 9 months ago

“Returns are a nightmare, return was agreed due to faulty item ( large pergola ), said had to pack it up and it would be collected, thats fine, then message saying that I had to return it myself and they would send label, then message saying it would be delivered, i'm not wanting a delivery, even the delivery company couldnt say if it was a delivery or collection, states customer service available from 8.00am, then chat bot says 9.00 am, everything about their systems is total confusion and impossible to talk to anyone”

Helpful Report

Posted 9 months ago

“The most awful customer service ever . No one gets back to you , when they eventually do they ask the same questions then you still get no where . Absolutely shambles”

Helpful Report

Posted 10 months ago

“I ordered a curtain pole that arrived damaged. Tried many times via live chat, what’s app and email, only to receive the standard poor response that someone would get back to me. Totally shocking I will not be using their online shops again - avoid if you can because if you need to return something you won’t get anywhere!”

Helpful Report

Posted 10 months ago

“Awful customer service along with cheap, poor quality marketplace goods. I’m not quite sure how The Range has gone downhill so quickly. I placed my order, received my goods, all in good time. The goods are cheaply made and not fit for purpose(recliner outdoor chair seat pads). I contacted customer service, who advised I could return the cushions but at my expense of £5. Now it’s not the £5, that gets me. It’s the audacity to send me poor items and have the pleasure in paying to return them. It’s now been 18 days emailing back & forth, and now awaiting address to make a formal complaint. Poor show The Range, I thought you were better than that. Breach of contact, and against the law too.”

Helpful Report

Posted 10 months ago

“I ordered some goods to cash and collect and have never met with such bad service. The man on the till was so rude and obviously didn't enjoy his job or dealing with the general public. Unfortunately, the goods were faulty and needed returning- to the same man, and he was even more obnoxious! Management need to send him on a customer care course to learn how to be polite and helpful when dealing with customers. I have vowed to NEVER return to this store. Incidentally, my refund took almost 3 weeks to reach my bank account. Not good enough.”

Helpful Report

Posted 10 months ago

“Ordered a fragrance from the range fragrance direct. When it arrived it was packaged in a small think plastic bag! Needless to say on opening the box was battered and had an actual puncture hole, all of which is hardly surprising considering the packaging! Just to put the tin lid on it the fragrance was unsealed and in a box clearly marked TESTER Not for Sale!!!! As this item was intended to go with a more expensive item, as a little extra gift for someones birthday, it is completely useless, and I have had to order another EDP from another company. I have issued a request to return the item for a refund!”

Helpful Report

Posted 10 months ago

“Very poor quality products in general, and rude customer service in the Penge store, with an even ruder "manager". They were very reluctant to accept a return of a substandard product.”

Helpful Report

Posted 10 months ago

“Awful. I bought something that fell apart within a week that cosy £140. Their customer service has been actively rude and dismissive towards me and failed to respond for weeks, too. I am now down £140 and they offered me a £12 'goodwill gesture'. They also stopped replying when I said I wanted to submit a complaint.”

Helpful Report

Posted 10 months ago

“Absolutely terrible service .Bought in garden furniture in store ,paid in full.Told 7day delivery. Contacted customer service after 14 days told wait another 3days contacted again told not even shipped. Would I like refund would take 3_5 days after 5 days customer service quite rude still waiting for refund now,10 days .Will never deal with them again”

Helpful Report

Posted 10 months ago

“Placed an online order and cancelled it soon after as some of the items were not even available, yet they still had the nerve to take payment the next day. Then there were ongoing issues with their ridiculous chat process, no opportunity to speak to anybody, and they even got two orders completely mixed up so were stupid enough to not even recognized the two different reference codes. A week later, and I am still chasing this farce of a service, to get my money back. This will be the first and last order placed with this store.”

Helpful Report

Posted 10 months ago

Helpful Report

Posted 10 months ago

“Bought egg chair. Arrived and was faulty and therefore unsafe. Requested refund and as I don't have the palette it came (I have the box) they won't refund. Terrible customer service...poor quality goods. Do not use!”

Helpful Report

Posted 10 months ago

“Trying to get my garden table changed been in touch with different people since we pulled it out of the box when delivered”

Helpful Report

Posted 10 months ago

“Terrible please don't use this company won't give refund”

Helpful Report

Posted 10 months ago

“Shocking service. Purchased a wardrobe from online Range, it was damaged when unpacked. The Range Customer Service does not exist, or if it does it’s impossible to contact. We even spent two hours at our local Range shop with the staff trying to help us make contact but to no avail. Two months on after numerous dead end phone calls and emails, we are still waiting for a reply. Don’t buy from Range Online.”

Helpful Report

Posted 10 months ago

“I have been emailing everyday about my delivery that they told me would be here on 11th may and when I message them on 11th may they told me I would have to wait the next day until they could help and I have had 2 email from them and nothing to sort my delivery out or offer of a refund”

Helpful Report

Posted 10 months ago

“Terrible customer service. Ordered the wrong product (misleading) photo! What a carry on to return an item, I wouldnt buy anything from The Range online.”

Helpful Report

Posted 10 months ago

“I ordered 6 x garden chairs, 1 x garden table and 1 x parasol, paid £14.99 for delivery and it took over 3 weeks to get to me and when the delivery arrived NO PARASOL!!!!!. Like some other reviewers 1 star as no option to give no stars!. Still do not know when or where my parasol is, so frustrating that you can not TALK TO A HUMAN, preferably one that speaks English!. 'Live chat' absolutely useless as you have to select a topic and can not enter what you actually want to say!!!.”

Helpful Report

Posted 10 months ago

“Putney Road Leicester chose lots of items a full orange trolley full,the metal trolleys need a pound coin and I didn't have one, waited ages in queue to pay, just to check i asked if I could take the orange trolley to the car? response no! could i use an empty trolley abandoned by customer services ? no it was a staff trolley, no choice. I left my shopping as could not get the items to the car. Please make your rules clear to customers it would save time and disappointment. really bad experience”

Helpful Report

Posted 11 months ago

The Range is rated 1.4 based on 2,341 reviews