The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,230 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I write so many reviews on simple Range issues but you never put the reviews on your site, simple customer care issues, why?”

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Posted 5 months ago

“I made an order online via the Range and the money was taken instantly from my bank and a confirmation email received. After two weeks I had still not received the order so contacted customer service. I was then told sorry your order was cancelled and we will refund the money in 3-5 days. Another week passes and no refund, so again I contact customer service and I’m told actually no we can’t refund you, you’ll have to try and get the money back from your account. The customer service agent then notes this case as closed and solved. The fact they take your money but then you have to chase to even find out the order is cancelled and then they won’t provide a refund is ridiculous. I will never buy online with them again.”

Helpful Report

Posted 5 months ago

“My order was damaged tried to get in contact, but not getting anywhere, can't return to shop,because bought on line,no contact number, WARNING NEVER BUY FROM RANGE ON LINE”

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Posted 5 months ago

“Still no refund. Everyday I will give a negative review on trustpilot until my mother gets her refund.”

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Posted 5 months ago

“I wish I could give zero stars. I have son many bad things to say so I'll summarise in bullet points: • the delivery company they used didn't follow their own protocol and left heavy 45kg boxes of furniture out side in the rain. Couldn't wait for me 5 minutes despite being hours way past given delivery time. Bjs delivery absolutely terrible. (Full details on their Google) • £500 worth of furniture was damaged which was a Christmas present for my 9 year old. • details of damage sent to the range on WhatsApp, live chat and email. It took a long long time to respond. • finally got a response. Was told I had to wait 3 days for them to get a response from their retailer • 4 days passed so I asked for an update. Still no response. • i was then contacted by someone else from the range saying i needed to wait another 3 days for a response! •I expressed my urgency as my daughter needs a bed for Christmas and is now sleeping on the floor. • the range stopped responding all together!!! • I have now been contacted direct from flair furnishings to say the parts that are damaged are no longer in stock. The whole thing has been an absolute disgrace.”

Helpful Report

Posted 5 months ago

“I'm disabled the fireguard I bought for my frenchie was damaged no replacement amd refund sent to account unusable never buy online with this company they was not helpful atoll and passed me to other company's pointing the finger and finally my money was sent to my old bank account so I lost 50 pounds my fireguard and the delivery fee”

Helpful Report

Posted 5 months ago

“Do not use this company- absolute scammers. Paid for next day delivery but items never arrived. Cannot contact by phone.Bot chat is busy! Multiple requests to provide the same information online but no response. Do not use, they just take your money and then ignore you. Should be reported to trading standards.”

Helpful Report

Posted 5 months ago

“Still not received my refund it’s a disgrace no one to talk to either sooner these company’s close the better best of it is I never received the item I cancelled it after a few days as they had no idea when it would arrive ,then they sent me a email stating refund is on its way over 2 weeks ago what is going on”

Helpful Report

Posted 5 months ago

“My 84 year old mother has been waiting for a refund for over 10 days now and no sign. We have contacted your customer services and been told that they are awaiting further instructions from the retailer but still no sign of a refund. This is dreadful service, and is also resulting from a dreadful service that resulted in our needing a refund. At what point does this get resolved and we recieve our refund. We are already leaving reviews on truspilot and Google.”

Helpful Report

Posted 5 months ago

“Completely useless company. Ordered item that has never arrived and they're not bothered to reply to me at all via email, WhatsApp or chat. You literally have to PLEASE them to give you your money back.”

Helpful Report

Posted 5 months ago

“Cannot get any sense out of any Remote to return a table”

Helpful Report

Posted 5 months ago

“Absolutely appalling customer services. I ordered a mirror from the range, firstly it got delivered and left outside all day in the rain. Luckily it didn’t get stole off my street but once I finally got home and opened it, it was completely smashed inside. I have tried emailing multiple times and WhatsApp messaged multiple time. I have had no response of any acknowledgment. I have no idea what to do with this massive broken mirror that is taking up most of my kitchen and can’t reach anyone to have a replacement sent out to me or at least a refund!! Worst company I have ever ever ever had to deal with. I most certainly will never order from him again!! Awful awful awful customer service.”

Helpful Report

Posted 5 months ago

“Being promised our refund is being dealt with for ages now , it’s quite a large amount and we will not drop it , will never use this company again for anything ! !”

Helpful Report

Posted 5 months ago

“DO NOT PURCHASE THEY ARE SCAMMERS, NO WAY OF CONTACTING THEM.”

Helpful Report

Posted 5 months ago

“Never purchase The Range sruff online! Every time i tried contact them even Scotland branch to Bristol saying thank you for reaching..thats all! Customer care team..none existed so i couldnt cancel my order they saying reject it already on the delivery progress..such a absurd and terrible ans was told own expense to return my sofa !!! Dont ever purchase any feom online i now hate this retailer hope its collapsed dont know how to serve customer in right way ..customer care is most top priority they should know will lose against others i would rather order amazon i m so regret i did mistake”

Helpful Report

Posted 5 months ago

“Have not received my goods and impossible to get in touch with them. Sent a WhatsApp 3 times with absolutely no reply. Disgusting”

Helpful Report

Posted 5 months ago

“Bought a mirror from the range for £89.99 for my daughter for christmas. Supposed to be LED light up etc. the one i got delivered was a bog standard mirror, no lights. must have been worth half the price what i originally paid. the store will not swap/refund. keep telling me to go online to the live chat. tried that several times with absolutely no luck so now i'm stuck with this mirror i didn't want. Will not be buying from here ever again!”

Helpful Report

Posted 5 months ago

“Rude!!!answer phone then hang up tried 4times!! Phoned day before about stock levels as wanted to collect something did have not a clue and couldn’t be bothered find out Oh well That’s £680 they lost!!! Still it’s a big company that won’t be much loss to them🤪💩🚽”

Helpful Report

Posted 5 months ago

“Bought a pepper grinder 8 months ago which we hardly use still looks New. It stopped working and when I returned it they didn’t want to know because It was. More than 6months old. This was in store Lowestoft.”

Helpful Report

Posted 5 months ago

“Ordered Christmas Lights one set delivered no problem via Royal Mail, The others were from This Is It Store through the Range. Evri delivery failed and 5 days later still no update all the companies involved The Range, Every and This is It Stores use automated Customer (no) Service impossible to speak to a real person either via email or phone. Still no answer as to when my package will be delivered. Appalling Customer service from The Range.”

Helpful Report

Posted 5 months ago

The Range is rated 1.4 based on 2,230 reviews