Still waiting two months later for my refund. Have received emails from 9 different agents. Not one bothering to understand the issue with the refund. An item I bought , just stopped working , so they very quickly and kindly offered a refund. I was very happy. But have I had one ? No. The email received today, states , if you don’t receive your item please contact us. Item??? They asked me to check with my bank. Have done this. And still they say the refund has been paid. Well who the refund has gone to is a mystery. Because I haven’t had one. So frustrating. I’ve asked them to phone me to discuss …. but no. Very poor show .