The Range Reviews

Name: The Range
Rating: 1.40

1.4 Rating 1,882 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 1,882 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th April 2024

Kim Jones

"\u00a31320 online order. Paid extra for \u201cEXPRESS DELIVERY\u201d online which advertises, choose your delivery from 5 days as I wanted the delivery in time for my Daughters birthday party.\r\n\r\nStandard is from 8 days.\r\n\r\nOrdered online on Saturday 30th March and was told I could choose a delivery date on Thursday 4th April.\r\n\r\nEmail received Friday 5th April that my delivery would be late and I still can\u2019t choose a date. After 2 hours on the phone to customer services I was told they don\u2019t know a date yet and I would be refunded for the express delivery charge. \r\n\r\nWent to my local store on Saturday 6th April to ask if they knew where my furniture was. I was told it was on their system that it would be delivered on Wednesday 10th of April (for some reason customer services didn\u2019t tell me this on the phone) Also, the employee at The Range told me that all orders are 5-10 working days if paid for in store regardless (no extra charge) and they shouldn\u2019t be advertising EXPRESS delivery as it\u2019s all the same, this apparently happens all the time, customers are always complaining and meetings have been held about this by The Range.\r\n\r\nReceived confirmation today Wednesday 10th April that my furniture now won\u2019t be delivered until the following week. I rang XLDelivery who they use and they told me that The Range have got it down on their system as STANDARD delivery and there is nothing they can do, earliest they can send it is Monday 15th April. \r\n\r\nAfter another 1 hour and 20 minute phone call to get back in touch with The Range customers services, (lady putting me on hold several times, while she got help on this) I was then told that I will not be refunded now for Express delivery as I have accepted that I want it delivering on a date which I didn\u2019t choose, I was told that\u2019s the day it would be delivered regardless and I won\u2019t be receiving any refund. I can make a complaint or review.\r\n\r\nNot going to be here in time for her birthday party, no refund on delivery, and was always down as standard. It may only be \u00a310 extra but if they are doing this to 1000s of customers then something needs to be said."

The Range 1 star review on 10th April 2024

The Range 1 star review on 13th March 2024

Murphy

The Range 1 star review on 17th February 2024

Angela Sheldon

The Range 1 star review on 18th December 2023

Ian

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased today 2 Christmas bags @ £1.29, and 1 at 99p. When I checked my reciept I had been overcharged by £1.29. I'm afraid to say this is not the first time this has happened always check your reciept before leaving the store.”

Helpful Report

Posted 5 months ago

“Hi range you might have bought stock from wilko been in the shop today and noticed floor wipes for one pound wilko sold them for 50 pence I thought second hand goods were cheaper”

Helpful Report

Posted 5 months ago

“Bought an item yesterday for £9:99, paid tenner cash, then found it was surplus to requirement today. No problem I thought, package not opened in any way, receipt in pocket, good to go. As luck would have it, the same chap that served me yesterday was on the till. Presented the item and receipt told him it wasn’t needed. No problem he said, tapping keys on the till. Here’s the extra penny, I said, placing it on the counter. Don’t need that he says, I’ll give you the exact money. It will be the exact money, I say, in fact, you can give me that exact same ten pound note that I paid with if you like. Nope, can’t do that, I have to give you £9 and 99p. Ok I said, you do that, then I’ll add this penny to my refund and ask you to swap it for a tenner. Nope, not allowed to do that he says. Rapidly losing the ability to remain polite, I ask if I can speak to his colleague to confirm what he has said. No problem at all she says, instructing him to give me a tenner. Ok sir, I just need your name, address, postcode, national insurance number, passport, driving license, utility bill proof of payment, shoe size, dental records, letter of recognition from your GP, birth certificate, decree nisi, you get the picture. They don’t ask for any extras when you buy with cash, so imo the valid receipt from the day before is sufficient. Told him my name, and said you’re getting nothing else. Couldn’t reimburse me, but colleague could, and did. At least there was one realist on duty then. Why so difficult?”

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Posted 11 months ago

“Not happy bought a walk in plastic greenhouse but the roof sags as no roof bar”

Helpful Report

Posted 1 year ago

“Ordered 6 coffee mugs. Paid for next day delivery but they arrived 4 days later. They were packed in a large box and 4 out of 6 were broken. Rang customer service and it was a waste of time.”

The Range 3 star review on 20th November 2022

Helpful Report

Posted 1 year ago

“Delivery excellent. Packaging not very secure came open when moved into the house. Site says delivery to the room of your choice- delivery team didn't ask just left it at the front door for a woman on her own to move when it was a heavy item. Put table together 6 out of 14 double ended cam shafts and cams didn't tighten. Gaps in legs where wouldnt tighten and legs wobbly when finished. Not a satisfied customer. Low price shouldn't mean poor quality.”

Helpful Report

Posted 2 years ago

“I used to enjoy shopping at The Range Portadown. However, over the past couple of years, I feel the staff quality has deteriorated tremendously. With a few notable exceptions, I find staff here at best offhand, at worst downright rude. Additionally, when queried about anything, I find them rxceptionally unhelpful and unknowledgeable. Like I say, there are exceptions, but pleasant competent syaff should NOT be the exception, they should be the tule! This is a shame, as this is a lovely store and should be a pleasure to shop in. Perhaps they should employ a few Polish staff, who could teach their young local colleagues the basics of customer service. And no, I'm NOT Polish myself - I'm Irish!”

Helpful Report

Posted 2 years ago

“DO NOT BUY A HOT TUB FROM THIS COMPANY . I spent £700 on a hot tub which broke after 3 weeks.I sent it to be mended and came back with the same fault it turned itself on at 3 in the morning. Yet again took another day of work for it to be collected. It is now sitting in my garage in its box as I have lost all confidence in this product. I have followers all protocol but they are refusing a refund.All in all it only worked for 3 weeks.it’s left me very frustrated and stressed and at the same time I’ve been going through chemotherapy... this was meant to be a bit of fun for my children !”

Helpful Report

Posted 2 years ago

“Thank goodness it's going to be delivered at last but how do I know when to be in no indication on email of delivery day or courtier firm you use won't be pleased if I'm out and it's delayed again asked query on your contact form on phone forty minutes to customer service it looks by the write ups as though my review as a Google guide was accurate I give fair reviews for good service and when art is literally your lifeline it's not been a good experience you despatched it in time as tomorrow I was going to phone your head office .”

Helpful Report

Posted 3 years ago

“It never .trying to return but I have to ring them first.still ringing 20 mins later.have no idea why I need their permission to return”

Helpful Report

Posted 3 years ago

“Collected my click and collect order from your Nottingham store. The goods were there, as per the confirmation email, great stuff. However, not sure where they store the goods but the bottom of the box was wet. Luckily it didn't affect my goods but it might affect someone else. Tried to contact them by phone to pass on my comments and the phone just rings out”

Helpful Report

Posted 3 years ago

“Horendouse customer service wats that , can’t get hold of them , no joy at all emailed on loads of occasions , phoned Been waIting in que 3Hours +”

Helpful Report

Posted 3 years ago

“My daughter bought 3 expanding laurus fencing they took 93 pound odd out her account 3 times got her delivery today only 1 item tryed to get through impossible so never ever again horrible service it says 3 on the invoice only 1 she couldn’t say to the driver who rang the bell and walked away appalling NEVER AGAIN UTTER DISGRACE”

Helpful Report

Posted 3 years ago

“Durham shop newly opened just before Christmas and I think there's a few things they need to iron out. More Disabled bays both sides of the door. Waited 20 minutes in the cafe (Costa) today, and walked out in disgust, in the end. Nowhere to put your trolley while your eating/drinking. At the checkout, I handed over a £20 note, but the till had NO change, so I had to pay by card. Come on The Range, get your act together.”

Helpful Report

Posted 4 years ago

“Omg , terrible service from this place . Bought a bed for my daughter, had it delivered to her address . She came home from work in the dark , to find four huge box’s on the drive , it had rained all day , they were soaked . She had to carry them into house on her own . An estimated time of three days had been given when ordered and that was it . No text , phone call , email . After waiting at least 15 mins on the phone , was told it was delivery company’s fault , but didn’t know who they were , as they have loads of different ones . Absolutely appalling service , they just couldn’t give a damm!! The Range , you are a disgrace .”

Helpful Report

Posted 4 years ago

“Went to the Leeds store today well I tried the car Park now has height barriers so my wheelchair accessible van would not fit under. Would mean parking other end of car park as it was really cold just turned round and drove away, shame really looking forward to visiting not been for few months”

Helpful Report

Posted 5 years ago

“Lots of products.Some of them in chaotic state,missing prices,unclare labels”

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Posted 5 years ago

“The customer service clerk was wonderfully helpful, polite and friendly. The staff who were shelf stacking obstructed aisles with boxes, blocked the path of customers etc.”

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Posted 5 years ago

“Went to the range in carlow couldn't believe my eyes the place is huge !!! Caroline at customer service was so helpful to me she was very polite she got another staff member who was a young lad to shoe me were something was that is being looking for overall I was very happy with my first visit to the range in carlow I'll be definitely back to shop happy customer Linda from Newbridge”

Helpful Report

Posted 6 years ago

“Got outside rocking bench came flat pack that wasn't a problem I am a fully skilled motor mechanic it took me 31/2 hours to build it up nothing lined up and the instructions we about as much use as a ash tray on a motorbike how the hell they expect a normal person to build it up is beyond me”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 1,882 reviews