The Range Reviews

Name: The Range
Rating: 1.41

1.4 Rating 1,870 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 1,870 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th April 2024

Kim Jones

"\u00a31320 online order. Paid extra for \u201cEXPRESS DELIVERY\u201d online which advertises, choose your delivery from 5 days as I wanted the delivery in time for my Daughters birthday party.\r\n\r\nStandard is from 8 days.\r\n\r\nOrdered online on Saturday 30th March and was told I could choose a delivery date on Thursday 4th April.\r\n\r\nEmail received Friday 5th April that my delivery would be late and I still can\u2019t choose a date. After 2 hours on the phone to customer services I was told they don\u2019t know a date yet and I would be refunded for the express delivery charge. \r\n\r\nWent to my local store on Saturday 6th April to ask if they knew where my furniture was. I was told it was on their system that it would be delivered on Wednesday 10th of April (for some reason customer services didn\u2019t tell me this on the phone) Also, the employee at The Range told me that all orders are 5-10 working days if paid for in store regardless (no extra charge) and they shouldn\u2019t be advertising EXPRESS delivery as it\u2019s all the same, this apparently happens all the time, customers are always complaining and meetings have been held about this by The Range.\r\n\r\nReceived confirmation today Wednesday 10th April that my furniture now won\u2019t be delivered until the following week. I rang XLDelivery who they use and they told me that The Range have got it down on their system as STANDARD delivery and there is nothing they can do, earliest they can send it is Monday 15th April. \r\n\r\nAfter another 1 hour and 20 minute phone call to get back in touch with The Range customers services, (lady putting me on hold several times, while she got help on this) I was then told that I will not be refunded now for Express delivery as I have accepted that I want it delivering on a date which I didn\u2019t choose, I was told that\u2019s the day it would be delivered regardless and I won\u2019t be receiving any refund. I can make a complaint or review.\r\n\r\nNot going to be here in time for her birthday party, no refund on delivery, and was always down as standard. It may only be \u00a310 extra but if they are doing this to 1000s of customers then something needs to be said."

The Range 1 star review on 10th April 2024

The Range 1 star review on 13th March 2024

Murphy

The Range 1 star review on 17th February 2024

Angela Sheldon

The Range 1 star review on 18th December 2023

Ian

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery from.XDP paid £9.95 for delivery item still not arrived 7 days later but taken monies not a happy customer will not be using the range again”

Helpful Report

Posted 5 months ago

“Horrendous online experience and after sales service. If it wasn't for Thomas at Leeds Tulip Park intervening it would have been even worse. Leeds staff have been very helpful so a big rhank you to Thomas. He's definitely management material. He listens and helps as well as being polite”

Helpful Report

Posted 5 months ago

“Despite huge amount of bubble wrap in a large box. Tins of cat food were all badly dented”

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Posted 11 months ago

“Ordered 2 light bulbs nothing wrong with the bulbs but excessive packaging of plastic could have put them in a box.”

Helpful Report

Posted 1 year ago

“Went to Alphington Exeter store yesterday and purchased 3 x packs choc coins,butterkist and weed killer. Waited 10 mins in queue to pay and the cashier laid the weedkiller on its side and it was leaking. She pressed the bell for a member of staff who came over and wiped the coins and butterkist said they may smell funny but will be ok !! I do not wish to eat the butterkist or give my Grandsons the choc coins. He wiped the weedkiller and said ok? I said as quite a lot had leaked i wanted a replacement. After waiting 15 minutes he returned with i presume another one and said sarcastically ok ? I said i wasnt happy and he walked away. I have never had such treatnent before and often visit the store.Not happy at all.”

Helpful Report

Posted 1 year ago

“Went to the range , in Norwich, was going to spend fair amount of money on Xmas decorations, asked member of staff who was sitting on floor casually putting some Dec's on hooks on shelf if there was anymore of the light up fairground moving ornaments, and reply I got was " don't know ,still more stuff to put out " couldn't be bothered to go look and she was even still sitting on floor !!! Couldn't even be bothered to get up and be professional, the range used to be a good store to shop but standards are very poor especially when it comes to staff !! They should have training on how to help .”

Helpful Report

Posted 1 year ago

“This is a product review, Cotton fitted sheet and oxford pillowcases, 180 thread count. I'm not happy with the way they have washed, first wash before they even went on the bed and they look like some hippy dye job. Can't take them back as no longer have the packaging but won't buy from here again.”

The Range 2 star review on 10th September 2022

Helpful Report

Posted 1 year ago

“went to the range this morning.purchased a few items and proceeded to checkout.unfortunatley one of the birthday card i had would not scan.the assistant radioed for a barcode check and described the card..4 TIMES ITOLD HER IT WAS ON THE BOTTOM SHELF.SHE TOTALLY IGNORED ME.MY HUSBAND THEN TOLD HER THEY WERE ON THE BOTTOM SHELF.i then told her i had explained to her 4 times that they were on the bottom shelf and that she had totally ignored me and my husband.she said they had now found them and proceeded to serve me without any thanks or any manners...SO RUDE...i work in retail and would not dare ignore or speak to a customer like she did.”

Helpful Report

Posted 1 year ago

“Customer Services Don't Reply... Purchased three collapsible garden benches and tables online. Delivery was well arranged and delivered ahead of schedule. On arrival, it appeared the quality was a little lacking and one of the tables was damaged - chip out of it. Packaging tatty and torn, billowing bubble wrap down the street... Emailed customer services immediately, who took one week to answer. The reply was that the table could be exchanged. However, I needed the table that very day for a party. Hence the order. I explained and asked for an immediate replacement. Since then ( 6 days and counting ) I have heard nothing. Therefore, I've paid for a broken product and The Range don't seem concerned. First time using The Range, and I would advise checking before accepting delivery as the aren't seemingly concerned with returns.”

Helpful Report

Posted 1 year ago

“Went to burton range .most of what I wanted to buy was not priced so didn’t bother.and what I did buy had to have refund for because it was put under the wrong price on the shelf.i bought a Kongo toy for my puppy . ,when I got home the ladie who served me had not taken the security tag off so will have to return to the store through no fault of mine .not good service.”

Helpful Report

Posted 2 years ago

“A large mirrored picture delivered cracked. It has been discontinued. I want to replace the mirror as I like the art work. The offer of a discount is £10. Or a £12 gift card .poor customer service”

The Range 2 star review on 27th December 2021

Helpful Report

Posted 2 years ago

“Watford range. Ordered a bed,a Blanco wardrobe a 2 Blanco bed side units in july2021 order was taken by Jon who worked In the furniture dept said will with you in 14 days items never came on time tried to ring customer services but was on hold for over 1 hour. Any way went back to Watford store to complain customer service did not want to know and called jon down he said to follow him to his desk he said he had a special number to get thru witch he can not give to customers he sort the problem out. And they came 4 days later. I asked if he could build them he said yes he will get his brother to do and charge a small price which i agreed. At the start of August 2021 I went back to arrange a date and found out jon had a stroke managers refused to give his contact details.”

Helpful Report

Posted 2 years ago

“Ordered items on 8th Nov due to be delivered on the 15th. Since be told it will be another 7-10 days which seems to be the standard response. Hoping i get it soon but who knows!”

Helpful Report

Posted 2 years ago

“The aisles are too small. Hardly any room to move. The aisles need to be wider. More tills need to be open all at the same time, to prevent overly-long queues. I've noticed a certain pattern now, in a lot of big shops, where even though they have around eight tills, only three of them will be open. Is this some kind of wind-up? I don't think customers will appreciate this. Especially at very chaotic times of the year like christmas, black Friday, January sale's, etc. Some of the customers just seem like theyre only coming to The Range, to check out other customers and judge them. That is snobbery. All customers are entitled to buy whatever they want from here. No matter what they look like, or how old they are, etc. Such snobby people shopping here.”

Helpful Report

Posted 2 years ago

“We have visited the Range in Sandgate near Folkestone on a number of occasions recently. ON the last visit the store was a mess. It has never been the tidiest store we have been in but this time it was dreadful. We have also found on every visit that their pricing of items is very bad. So many time there have been things we would have considered buying had they been priced. We will not be going back until we think they have improved. B&M and Home Bargains will be our port of call.”

Helpful Report

Posted 2 years ago

“I have purchased 2 bedside table lamps and some garden wall art recently and realised that the price has been blacked out and I was charged more, I.e the tables lamps £14.99 was blacked out and I was charged £18.99 each the wall art £12.99 was blacked out and I was charged £16.99 I am sure this is not entirely legal.”

Helpful Report

Posted 2 years ago

“Bought 3 piece suite from range delivered 24/12/2020 repair done on collapsed arm on armchair in May now beginning of August arm on other armchair and sofa same problem.Contacted range 4 days ago no response.There customer service in non existent for such large business shameful.Surelt £1000 suite shouldn't be falling apart after less than 8 months.”

Helpful Report

Posted 2 years ago

“I have sent 3 e mails to you regarding smashed glass on outdoor table delivered last M m onday. No response so what do I do next. Totally frustrated after a long wait for delivery. Never again.”

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Posted 2 years ago

“Garden hand sprayer Ok cheap but not to work at all bit hard to swallow”

Helpful Report

Posted 2 years ago

“I placed an order with the Range online ,got no confirmation email for order, got in to help line and they said there was no active order on the system. After 4days I got an email saying the order would be delivered on 31 March on the same day I got another email from DPD to say my order would be delivered on 29 March which it did . It seems to me that they don't communicate with each other.”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 1,870 reviews