Customer Services Don't Reply...
Purchased three collapsible garden benches and tables online.
Delivery was well arranged and delivered ahead of schedule.
On arrival, it appeared the quality was a little lacking and one of the tables was damaged - chip out of it. Packaging tatty and torn, billowing bubble wrap down the street...
Emailed customer services immediately, who took one week to answer.
The reply was that the table could be exchanged.
However, I needed the table that very day for a party. Hence the order. I explained and asked for an immediate replacement.
Since then ( 6 days and counting ) I have heard nothing.
Therefore, I've paid for a broken product and The Range don't seem concerned.
First time using The Range, and I would advise checking before accepting delivery as the aren't seemingly concerned with returns.
2 years ago
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