The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,230 Reviews

8 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“with my daughter on wednesday 14/11/18 who had to go to nottingham 'the range' to pick up some lamp shades for a nightclub in grantham.she had previousley rang the manager and was assured they had 10 in stock,and that they would be waiting for her,however was a different story when we got there.The member of staff we consulted was insistent they knew nothing about it,furthermore she told us they had 4 on the shop floor and we could either wait or come back another day for the rest,as they were in the warehouse and difficult to get to.!..my daughter pointed out we had made a special journey,and wouldnt be coming back..its only when we asked to see the manager that lo and behold they appeared.!!..on our way with the 10 lightshades promised,they werent cheap,@ ￡200 plus id have thought theyd have been waiting for us,withot having to go through that experience.!!...dont do store transfers,obviousley customer service doesnt exist anymore..in my day as a retail manager.this would never have happened..invest in getting good customer service 'the range' you are letting youre customers down.”

Helpful Report

Posted 6 years ago

“Torquay range. Products are either not labelled at all or have the wrong price on tickets for items , when you get to the tills the items are a different price to whats stated on shelf tickets .its happening all the time .you always have to check your till receipts. Will have to shop elsewhere if it continues.”

Helpful Report

Posted 6 years ago

“i havent recieved my snooker table . its been 5 days and it clearly said that it would be delivered in 2 days. still havent got it”

Helpful Report

Posted 6 years ago

“Purchased solar lights online, when the Moroccan lantern (£10) turned out to be a little disappointing I contacted them to organise a return...... discovered that returns to their stores are free but returns by post would be my cost.....not great customer service having already paid for delivery.”

Helpful Report

Posted 6 years ago

“I went in the range shop today and got a few things in store and thought I'd go in cafe for something to eat and drink which was about 11am no one in cafe so not busy there was only one staff on serving I was stood awhile waiting there was another member of staff asking for a coffee and was in deep conversation with server and not really interested in serving me then eventually she served me I ask for bacon sandwich. Toasted tea cake . Eccles cake , pot of tea for 2 which she gave me and said she'd bring the rest over when ready . I was waiting for about 20!mins as she was on the phone taking for ages and didn't seem concerned I was waiting for food . And the Eccles cake was as had as rock tasted stale so I left it , I won't be going in cafe again I will be going in shop again just not cafe ,”

Helpful Report

Posted 6 years ago

“Looking online for Christmas lights everything is out of stock! Waste of time! I've ended up buying some from B & Q”

Helpful Report

Posted 7 years ago

“I purchased a critter keeper pet box - I would have bought 3 but of the 2 in stock 1 was broken. I asked if they could get more and although it was below stock holding staff were not able to order more. "Just keep coming back and looking" I was told. 3 months on and the only one in stock is the broken 1. I have been back numerous times. What a pathetic system!”

Helpful Report

Posted 7 years ago

The Range is rated 1.4 based on 2,230 reviews