The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,266 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an online order and cancelled it soon after as some of the items were not even available, yet they still had the nerve to take payment the next day. Then there were ongoing issues with their ridiculous chat process, no opportunity to speak to anybody, and they even got two orders completely mixed up so were stupid enough to not even recognized the two different reference codes. A week later, and I am still chasing this farce of a service, to get my money back. This will be the first and last order placed with this store.”

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Posted 1 month ago

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Posted 1 month ago

“Bought egg chair. Arrived and was faulty and therefore unsafe. Requested refund and as I don't have the palette it came (I have the box) they won't refund. Terrible customer service...poor quality goods. Do not use!”

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Posted 1 month ago

“Trying to get my garden table changed been in touch with different people since we pulled it out of the box when delivered”

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Posted 1 month ago

“Terrible please don't use this company won't give refund”

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Posted 1 month ago

“Shocking service. Purchased a wardrobe from online Range, it was damaged when unpacked. The Range Customer Service does not exist, or if it does it’s impossible to contact. We even spent two hours at our local Range shop with the staff trying to help us make contact but to no avail. Two months on after numerous dead end phone calls and emails, we are still waiting for a reply. Don’t buy from Range Online.”

Helpful Report

Posted 1 month ago

“I have been emailing everyday about my delivery that they told me would be here on 11th may and when I message them on 11th may they told me I would have to wait the next day until they could help and I have had 2 email from them and nothing to sort my delivery out or offer of a refund”

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Posted 1 month ago

“Terrible customer service. Ordered the wrong product (misleading) photo! What a carry on to return an item, I wouldnt buy anything from The Range online.”

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Posted 1 month ago

“I ordered 6 x garden chairs, 1 x garden table and 1 x parasol, paid £14.99 for delivery and it took over 3 weeks to get to me and when the delivery arrived NO PARASOL!!!!!. Like some other reviewers 1 star as no option to give no stars!. Still do not know when or where my parasol is, so frustrating that you can not TALK TO A HUMAN, preferably one that speaks English!. 'Live chat' absolutely useless as you have to select a topic and can not enter what you actually want to say!!!.”

Helpful Report

Posted 1 month ago

“Putney Road Leicester chose lots of items a full orange trolley full,the metal trolleys need a pound coin and I didn't have one, waited ages in queue to pay, just to check i asked if I could take the orange trolley to the car? response no! could i use an empty trolley abandoned by customer services ? no it was a staff trolley, no choice. I left my shopping as could not get the items to the car. Please make your rules clear to customers it would save time and disappointment. really bad experience”

Helpful Report

Posted 1 month ago

“I took a tin of garden paint back to swop for differt shade. The worst customer service I have experienced. A very angry rude lady Spoke to me while serving other customers. Was in there for half an hour being ignored and by administration. Then Almost told it was my problem.”

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Posted 1 month ago

“Shocking lack of customer service!!! Left with very expensive item I can't return as nobody gets in touch when asked, no human, all automated. Finally after complaining in store got a collection arranged that never happened. Still out of pocket for over £100 and stuck with item. DO NOT BUY ONLINE FROM RANGE.”

Helpful Report

Posted 1 month ago

“Awful customer service. I bought a bbq smoker. The lid doesn't fit correctly. There is a gap meaning it can't smoke meat. I attempted to contact them on live chat, but there was no answer. I am now on an email thread with them. The responses from the company are taking 24hrs. I need this issue solving ASAP. There is no phone number to contact them and they are absolutely useless at responding.”

Helpful Report

Posted 1 month ago

“I don't normally write a review but i have to this time I also gave 1 star because there isn't an option for 0 star I ordered an outside table i was given a delivery date and courier was yodel. waited on 5 separate days for the delivery and it never arrived. The range customer service was not much help at all. I contacted yodel customer chat line which i think is based in India and i all got was pack of lies from them. I will never order again from the range or order from any company that uses Yodel as a courier. I have now requested a chargeback from the card company.”

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Posted 1 month ago

“I cancelled an online order and received an email from The Range advising me that the order had been cancelled. Lo and behold, The Range didn't cancel the order and the item was delivered to me. Now try as I might I can't get through to an actual person to resolve. The Range still have several hundred pounds of money with what seems little chance of getting it back.”

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Posted 1 month ago

“Despicable fraudsters. It's time trading standards took this on and fined the range millions. It's not poor customer service it's deliberate fraud/theft I advise everyone not to buy anything again from the range instoor or online. I never would have believed that the range could ever be associated with this fraudulent behaviour.”

Helpful Report

Posted 1 month ago

“For the second time running , I went to the store in penge and all of the items I needed were not in stock or not sold despite being on the website as available in store . It is a wasted bus journey for me so the range will not be seeing me again . In addition the staff are not helpful and the store shabby as well as the usual unloved poor selection of plants . The lupins especially were in very poor condition not fit for sale . Such a disappointment. Carolyn Fuller”

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Posted 2 months ago

“Had to return a duvet cover to the Basingstoke store this afternoon & it was an awful experience, largely due to member of staff who was extremely rude, another customer told me that this particular member of staff was also very rude to her. I used to like shopping at the Range but I will never ever shop there again.”

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Posted 2 months ago

“The Range in Leighton Buzzard is my nearest store however I am sorry to say that that on many occasions I find items on the shelf not priced. When I approach an assistant to ask the price I’m met with what I can only describe as an impatient attitude and usually told I would have to take it to the till which means waiting in a queue. Sometimes these items are relatively heavy and no help is offered. It is sad to see a new store offering such an inadequate customer service.”

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Posted 2 months ago

“I bought pergola outdoor curtains, off white. Arrived and are mustard, strange fabric, impossible creases. Tried to return. Cannot in-store. "3rd party." Customer service...? Still awaiting refund. 3 weeks. No details of "wholesaler" no refund return label - no address - NADA! Will never buy online from The Range again! Avoid!”

Helpful Report

Posted 2 months ago

The Range is rated 1.4 based on 2,266 reviews