Name: The Range
Rating: 1.36

“Bought a pack of 2 foldable chairs from their website. Only received one chair, which arrived defective. Tried to go through their customer service for a week, thought I was getting somewhere, only to find a week later they hadn't done anything / looked into anything and told me I needed to contact the supplier. Eventually with advice from the bank stated clearly it was ready for collection, which they eventually did. Despite being told refund will be made to account, it never was after waiting a long time. Eventually had to issue chargeback through my bank. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 3 weeks ago

“Bought a pack of 2 foldable chairs from their website. Only received one chair, which arrived defective. Tried to go through their customer service for a week, thought I was getting somewhere, only to find a week later they hadn't done anything / looked into anything and told me I needed to contact the supplier. Eventually with advice from the bank stated clearly it was ready for collection, which they eventually did. Despite being told refund will be made to account, it never was after waiting a long time. Eventually had to issue chargeback through my bank. AVOID LIKE THE PLAGUE!”

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Posted 3 weeks ago

“Ordered online and was sent the wrong item, after providing proof they are still adamant they have sent the correct item, shocking customer service”

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Posted 4 weeks ago

“I bought a rotary airer with a 10 year warranty it's now less than 1 year old ( I actually thought it was only 3 years warranty) , it was covered up over winter and when I took off the cover it has seriously rusted on both sections of the pole. TR response was as it's over 6 months old they expected my to commission an independent vat registered engineer to inspect it , pay the fee and then send the report to them and they would consider the next step. This is for an item that retails at £50. They have no clue what they are doing nor do they seem to understand the obligations of consumer rights. I've contacted the manufacturer directly and await their response. TR are messing around with their suppliers reputation. I was about to purchase some garden furniture costing over £1500 but having seen their response to a £50 item I can honestly say I'll never ever buy anything from the range in future”

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Posted 1 month ago

“Terrible still trying to resolve missing orders”

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Posted 1 month ago

“Beware, some of the sellers on the Range site are Remote sellers who don't follow UK trading laws and don't adhere to the Consumer Rights Act - also the Range when asked for contact details of these sellers, state that they do not have those details leaving customers struggling to find who to take the matter further with.”

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Posted 1 month ago

“Wish I had read the reviews before u ordered. Trying to get a faulty heavy item returned. Nightmare. Will never again shop with them”

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Posted 1 month ago

“Don't want to give even one star. Very bad customer service for teturn. Bought item.online. Want to return it straight away as it looks tacky. Send email, an automatic reply stated the reply would be two days later. Through WA through live chat waited for so long for answer/solutions, so frustrated with this company. Shameful dan regret bought something, expensive item came unacctractive and difficult to return it!”

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Posted 1 month ago

“I bought sofa and armchair The 2 items are under 1 purchase The delivery came 1 week before and said that the other item will be delivered separately”

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Posted 1 month ago

“I bought sofa and armchair The 2 items are under 1 purchase The delivery came 1 week before and said that the other item will be delivered separately”

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Posted 1 month ago

“absolute joke i spent so much momey and recieved the items completely damaged they items have been collected yet my money was not refunded back to me im still waiting honestly this company is a scam”

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Posted 1 month ago

“Poor customer service. I asked for the location of an item and the staff member was curt and unfriendly. Needless to say I left the store and didn't buy anything!”

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Posted 1 month ago

“absolute joke i spent so much momey and recieved the items completely damaged they items have been collected yet my money was not refunded back to me im still waiting honestly this company is a scam”

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Posted 1 month ago

“absolute joke i spent so much momey and recieved the items completely damaged they items have been collected yet my money was not refunded back to me im still waiting honestly this company is a scam”

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Posted 1 month ago

“Items never arrived, which they acknowledge, and took a the threat of legal action to eventually receive a refund. Never never never buy online from The Range”

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Posted 1 month ago

“This company is terrible. Only part of my order arrived. They don't have a customer service phone number. They don't respond on CHAT and they use a stupid robot on WHATSAPP. I just can't get any sense from them.”

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Posted 1 month ago

“I have never posted a review before & I so wish I had read the reviews of this company before using them. NEVER buy on line from them, they have the worst customer service I have ever come across. I have been trying for a week to find out why my order is late & am no further forward. Have tried to get a refund & been fobbed off with some story about having to wait 3 days for a response from their “market place” partners. They, of course, would not have waited for 3 days for payment from me.”

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Posted 1 month ago

“absolutely disgusting- part of my order is missing, only received two boxes instead of 4, the same product- tried live chat, rude, unhelpful and ended the chat without resolution, they blamed the "distributor" but refused to give me a contact number- no wonder the reviews on here are so bad- DO NOT USE THEM”

The Range 1 star review on 9th April 2025

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Posted 1 month ago

“Ordered an ottoman bed last June. After a short time the gas strut broke and bed dropped on my husband, lucky it wasn't me or I could be dead now! Sent a part which my husband had to fit. Then discovered a part at the other side was damaged when bed collapsed so we wanted to return it. We had to dismantle bed and pack it up and send pics before they would uplift. They collected it and told us they refunded our money. They never have and although we keep contacting them they refuse to send an image of the transaction. We will have deal with this legally. Never again!!!!”

Helpful Report

Posted 1 month ago

“I have been waiting over a week and still not been notified of a delivery date I think this company may be about to go into liquidation”

Helpful Report

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

The Range Reviews