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The Range Reviews

1.4 Rating 1,880 Reviews
9 %
of reviewers recommend The Range
Company Reviews Questions Metrics
1.4
Based on 1,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 39%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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The Range 1 star review on 24th April 2024
Kim Jones
The Range 1 star review on 10th April 2024
LW
The Range 1 star review on 13th March 2024
Murphy
The Range 1 star review on 13th March 2024
Murphy
The Range 1 star review on 13th March 2024
Murphy
The Range 1 star review on 17th February 2024
Angela Sheldon
The Range 1 star review on 18th December 2023
Ian
243
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Order two lounge chairs on the 16th March got an email from the Range saying it was dispatched to the courier FedEx on the 18th of March .FedEx said they never received the order..rang customer service told me they would look into it but no response ..called today again said they would cancel the order and refund the money ..no explanation whatsoever ..very dissapointed ..won’t be shopping there again NEVER”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Reviewer
“Terrible customer service , late order not resolved - rang customer care number to no avail . Will never set foot anywhere near this store again.”
Helpful Report
Posted 4 weeks ago
Lee
Verified Reviewer
“Absolutely terrible system for chasing VERY LATE ORDERS. The website makes it almost impossible. Waited on the phone for 2 hours before giving up. Online form only allows you to cancel or replace items - I just want what I’ve ordered! If it ain’t in store and you can’t carry it out yourself, don’t bother ordering. Terrible, TERRIBLE service. Awful.”
Helpful Report
Posted 4 weeks ago
Anonymous
Unverified Reviewer
“Ordered items, paid to be delivered by certain date, not received, really hard to get hold of them, not helpful at all, said despatched and with courier, courier say not received still with the range . Still no sign whatsoever of items being delivered, never order from them again as customer service don’t want to know. And when you bring it up on their page, they delete it !”
Helpful Report
Posted 1 month ago
Sharon
Verified Reviewer
“Bought 3 rolls of wallpaper from range in Feb only just got round to decorating and had a roll left took it back to the range to even get an exchange for something as I had paid 15 pound a roll to be told I couldn't have a refund or exchange as it was past 14 days and that is the only time u have to take it back said to the girl you don't give people much chance to get there decorating done she kept saying it's company policy so I now have a full roll of paper unopened that is no good you would think the range would have a bit flexibility with our cost of living crisis as 15 pound isn't just pennies very disappointed in this store”
Helpful Report
Posted 1 month ago
Alex White
Unverified Reviewer
“The worse customer service ever!”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Bought garden furniture on a 7-10 days delivery, it never areivwd. Promised a refund which never happened. Went into store at your request. Told in store after I went in refund was already processed by head office, woman was patronising and rude, expected me to wait even longer (I’d already waited nearly a month and your stock was still in China). In fact nobody processed the refund. It’s a huge scam. Do not buy garden furniture from this place. Now having to request a chargeback- AVOID ABOID AVOID”
Helpful Report
Posted 1 month ago
Rosie
Verified Reviewer
“DO NOT ORDER FROM MARKET PLACE I ordered a sofa bed from The Range marketplace and have been back and forward for weeks trying to return it as it looks nothing like the picture. It is stated that you have 14 days to return an item. We tried to take this into store to return and was told it can only be collected from our house. We were then told we have to pay a collection fee and it will be picked up by a third party company only on a week day. This company have not showed even after texting they are on route. After raising this I was just informed that this happens regularly and all they can do is offer some discount of the product. The amount of the discount they can apparently offer changes every email and even at best still means I still loose out on £80 and have to keep the unwanted item. The customer service is appalling and I do not recommend anybody to buy from here, complete scam! I have had to raise to the financial ombudsman.”
Helpful Report
Posted 1 month ago
Lauren Rogers
Verified Reviewer
“Awful if I could have given no stars I would Asked for no egg on vegetarian breakfast and no beans on the full When it arrived the microwaved egg was on my plate as were the beans on the full breakfast Sausages were so burnt you couldn’t cut them ,mushrooms looked about three weeks old and had the consistency of rubber”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“I ordered a projector screen for home delivery. Initially there were glitches with the ordering online and didn’t appear to have worked with no confirmation of order or order number being issued, I ended up trying repeatedly and then was billed 4x. Thankfully I paid by PayPal and their customer service is great… unlike the range On the same day I ordered I changed my mind and decided I wanted a smaller size. I phoned to change the order, i expected it would be straight forwards enough. I was told I can’t change the order but I can cancel the original order and go back to the online store to order another smaller sized one. I cancelled the first order over the phone there and then my cancellation was successful and was told a refund would be issued in 3-5 days. The cancelled order turned up yesterday (4 days after cancellation) The courier told me he can’t just take it back because it could just sit in the warehouse for weeks, that it would be better if I accepted it and then contacted the vendor to do a return and he said usually they will send a driver the next day or within a couple of days to collect. (The courier’s first language wasn’t English and it was very difficult trying to understand what he meant). I immediately contacted the range by phone to arrange for them to collect it again. I didn’t refuse it because I didn’t want it sitting in a courier depot for weeks and delaying my refund or disappearing and never getting a refund. I have just received an email from the range telling me I will have to pay £5 to return it or I can keep it at a £10.20 discount. I am NOT paying for them to take back an order that was cancelled and should have never been dispatched in the first place. Their customer service is truly awful, with all calls going through to some 3rd party call centre At the other side of the world. The saga continues. My advice so far - do not buy anything from the range online for home delivery.”
Helpful Report
Posted 1 month ago
Lola
Verified Reviewer
“I bought 2 pairs of curtains 9th March, I was waiting on a builder to help put up the railings so when this was done, the curtains were too short, I didn't realise a 14 day return policy (which is unheard of) its normally 28 or 30 days. Went back to range yesterday and tried to get a longer curtain as well as other things. Would have spent a lot more and over the last weeks I'd spent over £300 in range. They refused to do the swap because of this 14 day policy, I asked for mercy, that it was a lot of money for me, they told me to call customer service. I assumed it was because they had some sort of authority but only for Zoe to say she couldn't do anything over the phone. She wouldn't pass me to a supervisor who might be a little bit merciful or a manager. I was in St Albans store. The manager did come to see me but had no mercy either. They wanted me to buy an additional curtains. I haven't lied or Stolen. I just asked for help. There must be companies in this country where the staff are more merciful. I had no need for those curtains, they were too short. They have now gone to the charity box in my nearest Tescos and Dunelm was able to sell me a nicer curtain although more expensive but I don't mind. I prefer a shop to be kind. I will never shop in Range again. I'd spent every week for the last 6 weeks there, been to St Albans, Watford, Ponders End. Never again”
Helpful Report
Posted 1 month ago
""
Unverified Reviewer
“I ordered a table on line, I was waiting 2 weeks,they could not tell me the date of arrival, I cancelled the item ,it says 3 to 5 working days for a refund, its now 2 weeks on, no refund...I ring every day same reply ...tomorrow you will have your refund...I feel like giving up..what the range are doing must be illegal .”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Absolutely appalling . Bought a sofa from the Range website turns out 3rd party company named sofa wise. 4 promised delivery dates all no shows. Finally get a sofa which was not ordered. Customer service does not exsit meaningless appoligys .5 failed collections of sofa that was not ordered. Still trying to get them to collect. Refund was given. But the stress of time of work ,failed shows. Nothing moving forward. Never use the Range website ever.”
Helpful Report
Posted 1 month ago
Phil
Verified Reviewer
“I attended a store and I was over charged for a product. I sent an image to the online contact centre of the product and receipt. The contact centre refused to deal with the error advising I would have to attend to the store I brought it from. I advised it was not my local store and I do not live where a store is accessable without being further out of pocket. I was further advised there was nothing they were willing to do. I was then advised there was no complaints departments to escalate the issue to. The customer service is extremely poor and there is no accountability or empathy for the error they made. I would not buy anything as you will not have any issue dealt with as there is no complaints department to rectify simple consumer issues.”
Helpful Report
Posted 1 month ago
Julie Crompton
Verified Reviewer
“Never buy from the range via home delivery items arrived broken first customer service person put the phone down called back really loud back ground noise. Agent was very rude and unprofessional put the phone down on me once email had finally arrived. Disgusted with our treatment will not be buying from them again once we have this item returned and refunded”
Helpful Report
Posted 1 month ago
Joanna
Verified Reviewer
“I only offered 1 star as there was no option for a 0 star review! I have spent hundreds of pounds at the range, during the course of 1 year. Im a single mother of 2, I have bought items for the house and toys for the children.. including bedding/ items for my work place and more! I am absolutely disgusted with the items!! NOT 1 item u have bought has lasted... I have ordered a new bed online, which "accidentally" got sent to Manchester and hadn't arrives on the time stated. Due to this I was left sleeping on the floor waiting for the delivery. When it arrived, it had missing parts.. I now struggle to use the under storage. It took long enough to build and I had already destroyed the packaging (mother of 2) I was too exhausted to tae apart and source packaging to send back.. I bought my son a xmas present (battery powered toy car) this broke within a matter of 2 hours and hurt his feelings. I have also purchased a toddler pedal bike. Missing parts and the seat fell of due to rust, however this wouldn't happen if NOT CHEAPLY MADE! This happened whilst out in the high street so I was forced to carry aa broken bike and 2 year old.. I have bought a lamp shade with missing parts.. I have bought bedding, only to get home and find it's been put in the wrong packaging and not the right product! A pedal bin for my business, to find the spring on the lid broke within 3 weeks. A candle burner with no oils (which should have been included on opening) please bare in mind this was a sealed purchase, so clearly this was fault of the range. A real xmas tree which went the needles fell off within a week so clearly not as "fresh: as should be. I also spend over the odds for xmas tree decorations (single picked decors) wrapped separately which the strings broke upon hanging. Phone charging leads, which actually blew up my phone. Pictures frames, which the clips from when trying to insert a photo for the first time. Spray paint cans, which broke when using (the clip which dispenses the paint) Not to even mention the excessive queues when trying to purchase an item. I am always waiting at least 10 mins in the queues. THIS IS NOT ACCEPTABLE. I wouldn't usually complain, however I have had enough. The range is probably one of the only "convenient" UK stores that offer all items needed in one place. But it's not OK to offer services that won't last, in a bid for business profit. Take care of your customers and the customers will look after you! Sorry one last thing, no body EVER answers the phone!! KIND REGARDS JOANNA HILL”
Helpful Report
Posted 1 month ago
Murphy
Unverified Reviewer
“I will never shop again in the range. Online delivery arrived damaged and they will not refund it on the basis I momentarily accepted a pathetically small partial refund in a pressurised situation.”
The Range 1 star review on 13th March 2024 The Range 1 star review on 13th March 2024 The Range 1 star review on 13th March 2024
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Online refunds are terrible. Placed and order and needed to return 2 things. Tye rang out source some of there online items so when I asked to return the items and have a refund me they told me it's nothing to do with them and I need to chase the other company. It's been a month and still no item and no refund however Rang are OK with this. Reported to bank ad fraud.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Seller Support is atrocious, I have been trying to contact them regarding my account for well over a month and all of my emails are being ignored. This has been an issue since I opened my Seller account last year, avoid if you're a seller. Massive waste of time trying to build a presence on this platform. Can't comment from a buyers perspective.”
Helpful Report
Posted 1 month ago
Peter Jewell
Verified Reviewer
“Purchased a memory foam bed topper king size price label on front of shelf said £69.99 when we took it to the till it was showing £79.99 told the girl she spoke to a colleague and she went to check she came back and said the price was for a double and there was no priced ticket on the shelf for the king size some one had just put them there and Did not check for the correct price label just left it as it was when I complained to the manager he did not seemed that bothered about it this is the third occasion this has happened to me so I will be very cautious with any future purchases and urge anyone to check prices on anything you buy because they do not seem to take this problem serious enough”
Helpful Report
Posted 2 months ago
The Range is rated 1.4 based on 1,880 reviews
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