The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,370 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,370 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is an absolute joke, on 23rd April I ordered a table and chairs patio set priced at £250,the delivery option is got was standard delivery at £19.99 or fast delivery on may1st at £24.99,I opted for fast delivery, I took the day off work and waited in all day, nothing arrived, I sent numerous messages on live chat and WhatsApp chat not 1 message was replied to,3 days later I got an email from someone called shoni stating that it wouldn't be delivered till June 5th and would I like to cancel the order and get a refund, I told them no don't cancel as I need it,2 days later they cancelled the order and sent a refund stating they couldn't forefill my order as it's out of stock!! After reading other reviews I can see that it's the norm with this company”

Helpful Report

Posted 4 months ago

“I ordered garden furniture which is now overdue. I can't speak with anybody at The Range as no matter the question you're asked to wait 3 days! I also can't speak with Furdeco as they keep you on hold for over 30 minutes then cut you off. All AI responses and no actual phone calls. Hiding behind technology and no human contact. Avoid at all costs, I'll be disputing the payment with my card company. Wish I could give 0 star review”

Helpful Report

Posted 4 months ago

“If I could give this company 0 stars I would. Ordered 2 sets of garden furniture totalling over £2.5k and neither was delivered completely, or without damage. 6 weeks later I am still awaiting refunds as the Range combined with Furdeco seem completely unable to provide the advertised service. The range almost EXCLUSIVELY uses ZenDesk AI agents to handle customer service and the result is less than poor. I would strongly suggest taking your money elsewhere as the complacency required by a company to offload it's entire customer service to a poorly trained AI agent is just insulting. To clarify, there is NO way to speak to a human. Items will not be delivered on time, and most likely cancelled without notification from Josh/treasure/delight/amelia/sandra (none of who actually exist).”

Helpful Report

Posted 4 months ago

“Customer service appalling. 45 minutes trying to get authorisation to return an item for refund. Tried online chat. whatsapp and email. cotinually referred back to refund policy just going round in circles. i will never buy from the range online again.”

Helpful Report

Posted 4 months ago

“The range is one of the worst companies I have ever dealt with, very very poor customer service. I ordered a sofa from them well over a month ago and so far it hasn’t not arrived and it suppose be delivery on the 0204/2026. Please don’t order from this company.”

Helpful Report

Posted 4 months ago

“Our sofas were supposed to be delivered today but we had an email this morning saying that they weren't in the country yet. We've been down and cancelled the order. Still have to wait 4 or 5 days to get a refund. They take your money straight away but almost a week before they pay it back”

Helpful Report

Posted 4 months ago

“ZERO STARS!!!!! WORST online order system EVER!! No one to speak to in person and customer service team take so long to reply!!! I queried my delivery date as it was taking AGES and it did not arrive on the expected delivery date so I sent an email (as that's the only way to contact them). I told them I was going away non a certain date so I needed it delivering before then - bearing in mind this was 12 days after I ordered it and 6 days after the expected delivery date and they said they can cancel it. I never wanted it cancelled i just needed it to arrive before I went away. I then emailed back saying I had finally heard feom the delivery company and it was arriving the day before I was going away so all good but they cancelled it anyway so now I have no item arriving after being messed around and waiting almost 2 bloody weeks for an item that is available in my local store to be sent to my house (it doesnt fit in my car so I couldn't pick it up) & now I am going away with no item, no refund and pretty missed off at the absolute joke of "customer service" from the Range. Never shopping there again.”

Helpful Report

Posted 4 months ago

“Absolutely zero customer service. Just a broken bot. Ordered two mirrors, couldn’t have been more delicate with the installation, both cracked immediately. So dangerous, they were for my nine year old’s room. Dangerous products and no ability to speak to anybody to resolve it. Aside from that, nowhere near enough staff on site. Queues continually ridiculous.”

Helpful Report

Posted 4 months ago

“I’m disgusted with the ranges service . Not only did I waste 2 days sitting in for a delivery , which apparently was sent back to the depot instead of my address , but a week later , a replacement was sent which was unfit for purpose . An absolute lot of cheap plastic , not working rubbish , disguised as an upright steamer . I was told that I’d only get a partial refund if used . Of course I used it , to see if it worked ! Which it didn’t . I packed it up again . No mean feat when I’m disabled . After reams of emails , I was given a collection date for this heap of rubbish to be collected . I got up early and waited in all day as requested , Yet again , not collected . !! I will take had to forego special plans with my family to wait in . Yet again , no word from your company or courier and yet again no phone response from the local store . Do not buy from the range or the range via marketplace , I didn’t even know that was a thing until I did it online . Terrible company and experience . No resolution . I’m disgusted !!!!”

Helpful Report

Posted 4 months ago

“Terrible company no customer service, appalling service overall and product's come damaged, do not use this company, especially online EVER.”

Helpful Report

Posted 4 months ago

“i ordered a bed from the range, which i then no longer needed as the delivery took so long. returning it was no straight forward what so ever. the customer service is slow and next to non existent, after a couple of weeks they finally arranged for my order to be collected as it could not be returned directly to the store, it needed picking up. this was approx 2 weeks ago. now a month later i STILL haven’t had my refund and am getting NO reply from their terrible customer service. i will NEVER be ordering from them again.”

Helpful Report

Posted 5 months ago

“Ordered items and they never arrived and requested a refund. They said it would be 3 to five days later. Five days later no refund but another e mail to say it will be 3 to five days!!! 5 days latet and guess what? No refund or items paid for 17 days earlier.”

Helpful Report

Posted 5 months ago

“Dreadful 3 weeks and still no delivery the help center is rubbish....will not order again”

Helpful Report

Posted 5 months ago

“I've tried ringing the Grimsby branch over 10 times..... they answer then disconnect! Rude!”

Helpful Report

Posted 6 months ago

“I ordered a carpet from The Range and paid in full two weeks ago, expecting delivery. Throughout the week, I was in contact with their customer service via chat, where I was repeatedly assured that my order would be delivered. To my surprise, when I checked my account, the order had been cancelled without any notification, and their website suggested I simply place the order again. I paid for a specific item and do not want to order it again — I want the product I already purchased. The lack of communication and the confusing automated responses were very disappointing. I hope The Range improves their customer service and respects customers’ payments”

Helpful Report

Posted 6 months ago

“ORDERED 3 POTS OF PAINT…..PAID FOR THEM..THEN INFORMED THEY COULD ONLY SEND 2. THE 2 ARRIVED SEPARATLEY……… ONE OF THE POTS HAD OPENED AND WAS LEFT WITH PAINT ALL OVER A MARBLE TABLE. THEY HAVE ONLY SENT ME A REFUND FOR THE DAMAGE ONE…… NOT THE SUM I PAID FOR 3 !!..DONT ORDER FROM THIS STORE . TERRIBLE CUSTOMER SERVICE…SHOCKING….DOUBT IF I SEE THE CORRECT REFUND OWED.”

Helpful Report

Posted 6 months ago

Helpful Report

Posted 6 months ago

“Donot buy on line,no customer service all Ai paid for next day delivery 4 days later still waiting, go to a store ,they won't help,once they have your money it is basically jog on not interested”

Helpful Report

Posted 6 months ago

“We purchased some cutlery from the range in oldham on Saturday 10th January. We were asked if we wanted a receipt which through me as I normally say yes but hadn't. When we got home and opened the cutlery the cutlery plastic was loose. We went back the next to to exchange and was told that without a receipt and showing proof of purchase on my bank details they still would not exchange An offer to check their receipt records was given and I was contacted today to say that they couldn't locate the purchase which I dont believe. I was also asked several times if i purchased it from the oldham range? I had also purchased a grinch jumper at the same time and the total was £12.49. During Christmas we spent £149 on a nutcracker and bought other items. We certainly won't be buying anything else again and we have spent so much in this store previously”

Helpful Report

Posted 7 months ago

“Don't waste your time ordering from the range. Items you have payed for using next day delivery do not turn up. Trying to speak to customer service is useless,I tried every form of contact they offer and each time it was met with very poor standards of communication from their end. Have never had to deal with such poor forms of communication. My order is still not here two weeks after making purchase using next day and no refund can be offered apparently until items are delivered and returned which can then take up to 5 days,no update on delivery either. Save your time and hassle and shop elsewhere.”

Helpful Report

Posted 7 months ago

The Range is rated 1.4 based on 2,370 reviews