Review Title: Extremely Poor Customer Service – Ongoing Issue Since June I placed an order through The Range on 21 June 2025, believing I was purchasing directly from them. Since then, the experience has been frustrating and poorly handled from start to finish. The issue has now been ongoing for over a month. On 13 July, I was told to allow 3 working days for a response—but I waited 13 days with no update. I had also made it very clear on 11 July that I would be on holiday from 20–27 July, yet the return collection was still arranged for 21 July, right in the middle of that time. Repeated requests for clear information about the return and refund process have gone unanswered or received vague replies. The lack of coordination and accountability has been incredibly disappointing. What should have been a straightforward return has dragged on unnecessarily, wasting my time and causing needless frustration. This experience has seriously undermined my confidence in ordering from The Range again.