Ordered some garden furniture which turned out to be through a market place seller. It turned up damaged. Tried to call to speak to someone - not possible, its all online chat. The customer service staff using the chat function are abrupt and not especially helpful with market place issues - yet they are the customers only point of contact. I requested a refund and collection and heard nothing until I received a text to arrange delivery of a new furniture set. So again a new online chat with someone who has no interest in helping market place customers. Hopefully receive a reply this time, but after reading these reviews its not looking good. They need to do a better job of serving the market place customers who put their trust in an established company like the Range, and ensure their sales processes and customer relations are good enough, rather than bringing down their brand reputation.