Extremely Disappointed – Damaged Furniture, Missing Items & Terrible Customer Service We spent nearly £2,000 on garden furniture from The Range, and the entire experience has been a nightmare. The sofa arrived damaged, and the table is missing completely. We’ve been trying to contact customer service for over 10 days, with no resolution. They told us that if we want a refund, we need to return the 9-seater sofa in its original packaging – which is completely unrealistic after unpacking such a large item. On top of that, we took a day off work today because the delivery company was supposed to bring the missing table – only to get a message saying it won’t be delivered after all. Customer service is only available via email or WhatsApp, and responses are painfully slow. This has caused a huge amount of stress, especially since we’re hosting our daughter’s 18th birthday this weekend with a damaged sofa and no table in the garden. This is not just disappointing – it’s unacceptable. We expected better from a company like The Range. £2,000 is a significant amount of money, and the way this has been handled is beyond frustrating.