I have been emailing customer service to cancel my order that should have been arriving on 26th June - I asked them to cancel prior to this date, but when it worked out they were unable to deliver due to stock they asked if I wanted to cancel. I said yes I’d like a refund. I have received an email saying it’s being delivered and is with Royal Mail for Thursday 3rd July. I have already been and bought these items and don’t need them. Additionally the payment came out and made me overdrawn. I whatsapped customer service to try a different method of contact because after weeks of speaking to various people, Jacob, precious, maddie, Sharees, Josh, nomagugu, Gamboo and people on WhatsApp Azana. I am no further on accept with a negative bank account, pure frustration at the lack of service and items being delivered that I don’t need!!!