Login
Start Free Trial Are you a business?? Click Here

The Range Reviews

1.4 Rating 2,062 Reviews
9 %
of reviewers recommend The Range
1.4
Based on 2,062 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 40%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

The Range 1 star review on 6th September 2024
Val H
The Range 4 star review on 31st July 2024
Anonymous
The Range 4 star review on 31st July 2024
Anonymous
The Range 4 star review on 31st July 2024
Anonymous
The Range 4 star review on 31st July 2024
Anonymous
The Range 1 star review on 24th July 2024
Jacqui
The Range 1 star review on 24th July 2024
Jacqui
265
Anonymous
Anonymous  // 01/01/2019
My wife ordered some garden furniture, They say its with panther deliveries, panther say the range has not sent it,have a feeling i have been conned, 4 days later still the same with NO COMMUNICATION From the range, no reply from chat room, just ignored,
Helpful Report
Posted 4 months ago
I visited the kings Lynn branch on Saturday where I was spoken to absolutely disgusting from Ollie a staff member he was so rude .I payed for my shopping then proceeded to to to the other checkout to help my daughter carry her items , I saw there were wet floor signs out so walked carefully past ,it's then he asked why I'd gone past the sign and made a big thing of it but his manners was so rude and loud , so I tried to explain that a wet floor sign does mean closed off , If he hadn't off being bust chatting to his colleague he may if seen where I was walking and said politely instead off rudely speaking to me like a dish rag . Think someone should speak to Ollie about customer service and he obviously can't do his job properly
Helpful Report
Posted 4 months ago
I visited kings Lynn store on Saturday and went through the checkouts and walked to another checkout to help my daughter carry her items , there were some wet floor signs out so I just thought it was to warn customers but this staff member very rudely shouted why have you come through here and made a big deal of it , He said it was closed off but nothing to say that .a wet floor doesn't mean closed off .If he hadn't off just been chatting to his colleague he perhaps would if told be politely instead off being so rude , think someone should speak to Ollie about customer service .other customers agreed with me too .
Helpful Report
Posted 4 months ago
The great thing about the range are the wide range of items. Very disappointed with the lack of missing price labels. I would say this has been ongoing for years. Staff on site do not care. I even spoke to a section manager about the issue and she wasn't bothered. Trading standards used to go to stores and check price labels matched the goods. Sadly that isn't the case now. Pity as this is what is letting the range down. Maybe management need a shake up of the importance of prices on goods. It isn't rocket science.
Helpful Report
Posted 4 months ago
I ordered 3 pack rolls of wall paper, all same colour . when the decorator had done the first roll he opened the second only to find it’s a different colour!! I tried to call range but the number doesn’t work anymore so was told to chat to the robot which wasn’t available to chat either! I write an email and no one even honoured me with a reply! The decorator had to stop as we figure out what next as we couldn’t put the 2 different colours next to each other!!! What an appalling service!!!!!😩
Helpful Report
Posted 4 months ago
Use to work in the altrincham store was good at first learnt so many new skills but I would not advise anyone to work here they are bully's who do everything possible to destroy your confidence from the area manager and acting store manager right down to the young sales mangers who have been in the job 5 minutes there is zero professionalism sales managers sleeping with a member of staff so he gets away with being lazy an work shy
Helpful Report
Posted 4 months ago
shocking customer from the range after spending over £1000
Helpful Report
Posted 4 months ago
I ordered 2 fans. So a few days later I went to check on my order. Found it to be cancelled. I had no comms at all from this company. I have no refund yet 3 -5 working days I must wait. They cancelled my order.
Helpful Report
Posted 4 months ago
Worst in store customer service going , staff with a bad attitude , minimal intelligence and no initiative
Helpful Report
Posted 4 months ago
Took the money for my item never had any tracking or delivery details followed it up said DPD delivered to an address in an area I don’t even live constantly fobbed off with the odd email after days saying they will look into it repeatedly asked them for a refund get ignored I’ve tried on Facebook messenger, WhatsApp, live chat all go ignored you can’t speak to anyone on the phone the stores don’t pick up their phones either. They steal your money and don’t send your items and it’s the worst customer service I have ever experienced in my life I will never order online from them again
Helpful Report
Posted 4 months ago
Trying to get hold off someone is a joke. Talk to a robot on text message. I would advise do not order on line if you want to buy something go in store. While humans are still working there.
Helpful Report
Posted 4 months ago
Ordered item, wrong colour sent, which was a lot cheaper then colour I wanted, asked for return, they are ignoring my emails and chat just says they need to contact supplier, 4 working days, will wait then send back via PayPal, but the I have to pay postage!!! Absolutely useless, will NEVER use again, message to THE RANGE “get your act together”!!!!
Helpful Report
Posted 4 months ago
This company should not be trading, they are the worst company I have ever dealt with. I would advise you stay clear of this company, because any issue you have will not be resolved. I have been for months now for a refund, keep being lied too that a refund has been processed, the customer service lines which took 2 hours to get through have been replaced with robots on chat, which is a joke. Disgusting company, needs to be investigated, shame on you CEO, you should hang your head in shame running a company in this way
Helpful Report
Posted 4 months ago
Ordered items from The Range which was delivered on 18/06/2024. However, the items received were damaged. Tried to contact The Range but no phone number reachable. Requested to contact them via chat or watsup , but not able to get through to them. Absolutely rubbish and disappointing customer service. Not recommended to shop with them.
Helpful Report
Posted 4 months ago
Goods oedered on line did not arrive. Customer Service number is useless and after 2 hrs in queue the lines closed but left me in a queue. On line contact is also useless as takes ages to get a reply and still didn't resolve the issue. Even head office don't reply to your letter. Worst Customer Service ever. Just don't order on line.
Helpful Report
Posted 4 months ago
I've been waiting 2 months for my order. I've contacted The Range numerous times to be told I'll get a response in "4 working days". The last communication I had from them was 4th June. I've chased 3 times since but no reply. Awful service.
Helpful Report
Posted 4 months ago
Placed an order online. The order was delivered no issues. Two items I received were not fit for purpose. The first item refund was quickly dealt with. The other item (shears) came from Rinkit Ltd. One month later I still have not received a refund. The shears all bent out of shape trying to trim a Bush. Everytime I contact the range I get a different story. Today I was told the retailer Rinkit Ltd didn't know what the fault was and now the person I have spoke to has "clarified" the issue with the retailer. I asked for the complaints procedure which she has gave details of but they do not have a complaints department??? Then cut me off!!! I have tried to leave a review against the item twice now and the keep removing it. I will never shop at the range again. Absolutely shocking service.
Helpful Report
Posted 4 months ago
Terrible experience so far with an online purchase I cannot take back to.store. I will never get anything again online. They are telling me ad my email address doesn't match the name on the order they cannot help me. My order is in my name and my card was used. My address used and my email address used, this is my maiden mane and an email address can be whatever I choose. This I feel is a delay tactic.
Helpful Report
Posted 4 months ago
Trip Hazards in Store - Head Office dont care We went to the Falkirk store to look at a mirror my daughter wanted, when there and looking at other things in several aisles I heard my wife shout out and found out that she had tripped over two plastic tubs that were left in the aisles, she thinks she pulled her stomach and was worried as in November she had part of her bowel out because of Bowel Cancer. This was not the only trip hazard in this store as in a couple of other aisles there were basket holders without baskets blocking the aisles and placing a trip hazard there. I have complained to the CEO and have his customer service team come back to me periodically saying they are investigating, but I really cant see they are taking this matter seriously. The CEO seems to be burying his head and never comes back to you personally of which in this situation should. The crux of this matter is that this company left trip hazards all over the place so that there customers can injure themselves, they dont care and dont take things seriously at all. I have now had a response from the Head Office stating that my wife did not trip over and lightly touched a box that was in the way, this goes to show that the CEO Mr Simpkin does not care about any customers of his at all. I will be taking this further, but they have literally said in their email that we can take it further. Absolutely disgusting company that will take your money but does not care about your health and safety while browsing their stores. I would avoid at all cost to stay safe.
Helpful Report
Posted 4 months ago
Should be investigated. The first company ever. Placed an order 1 month ago. Didn't receive the item or any instructions of delivery. Have spent hours on the the phone waiting to get through. Emailed, done live chat, getting nowhere. I'm about to call my bank to ask about charge back. Shocking they are are allowed to trade like this.
Helpful Report
Posted 4 months ago
The Range is rated 1.4 based on 2,062 reviews