The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,233 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No refund received after returning item via recorded post. Substantial amount of money which I will continue to make sure I get back. Trading standards being reported to . Unacceptable .”

Helpful Report

Posted 4 months ago

“Ordered an item in November, still not arrived by Christmas. During the wait I tried to contact the Range. Emails were returned by the Postmaster, saying their inbox was full. Tried again, same thing. Filled in an on line form, included copies of original emails sent. Now 30th December still not heard a thing from The Range, and no idea who was supposed to make the delivery. They have taken my Payment which I have obviously lost.”

Helpful Report

Posted 4 months ago

“Appalling service at all levels. Ordered item for flick and collect. Called at designated local store. No record of order. Item not in stock. Called at the other local store. Same result! Spent 2 days online, busting and checking both local stores got nowhere. What is annoying is that no one takes ownership of problems! It appears: *all of the published customer service numbers are no longer live: *contact with customer services is made as difficult as it can be made: *these people oversell online: *contact with customer services has to be by remote means - email or similar: *despite appearances customer services is based in South Africa: *responses consist of a series of templated replies that may, or more likely, may not have any relevance to the problem raised: Worst transaction I have ever had anywhere online or in store!”

Helpful Report

Posted 5 months ago

“Christmas present for my autistic grand daughter. Expected 17th December. Still not here on 22nd December. No contact from yodel the courier who apparently have it. No response on what's app. Been waiting 5 hours now. AI live chat useless. Will never order from The Range again.”

Helpful Report

Posted 5 months ago

“Absolute disgrace.No item, no refund . Have continually asked for a phone number to speak to someone but just what’s app asking for same info over and over with no resolution. This was for a Xmas present ! Taken the money and no one to get a refund from! Zero stars,!!!!!!!”

Helpful Report

Posted 5 months ago

“1 star is one to many in my opinion! Faulty item delivered in November, STILL NO REFUND! Been contacted via what’s app (your preferred choice of contact), by scammers who have tried on a number of occasions to withdraw funds from my account! The sooner you go bust the better”

Helpful Report

Posted 5 months ago

“Absolutely awful company and experience. Literally a complete waste of money as no product and no refund has ever been given .. NEVER GOT REFUNDED”

Helpful Report

Posted 5 months ago

“If I could give your customer service 0 starts I would. Absolutely appallingly service. Wanted to return a faulty rug, after many many emails sending photos answering the same questions and providing the same answers time and time again, I was no nearer to be able to return the item. Then, there were no replies to my emails. I am now stuck with an unusable rug. Absolutely disgraceful. The CEO of the range should be thoroughly ashamed of himself providing customer service like this.”

Helpful Report

Posted 5 months ago

“I write so many reviews on simple Range issues but you never put the reviews on your site, simple customer care issues, why?”

Helpful Report

Posted 5 months ago

“I made an order online via the Range and the money was taken instantly from my bank and a confirmation email received. After two weeks I had still not received the order so contacted customer service. I was then told sorry your order was cancelled and we will refund the money in 3-5 days. Another week passes and no refund, so again I contact customer service and I’m told actually no we can’t refund you, you’ll have to try and get the money back from your account. The customer service agent then notes this case as closed and solved. The fact they take your money but then you have to chase to even find out the order is cancelled and then they won’t provide a refund is ridiculous. I will never buy online with them again.”

Helpful Report

Posted 5 months ago

“My order was damaged tried to get in contact, but not getting anywhere, can't return to shop,because bought on line,no contact number, WARNING NEVER BUY FROM RANGE ON LINE”

Helpful Report

Posted 5 months ago

“Still no refund. Everyday I will give a negative review on trustpilot until my mother gets her refund.”

Helpful Report

Posted 5 months ago

“I wish I could give zero stars. I have son many bad things to say so I'll summarise in bullet points: • the delivery company they used didn't follow their own protocol and left heavy 45kg boxes of furniture out side in the rain. Couldn't wait for me 5 minutes despite being hours way past given delivery time. Bjs delivery absolutely terrible. (Full details on their Google) • £500 worth of furniture was damaged which was a Christmas present for my 9 year old. • details of damage sent to the range on WhatsApp, live chat and email. It took a long long time to respond. • finally got a response. Was told I had to wait 3 days for them to get a response from their retailer • 4 days passed so I asked for an update. Still no response. • i was then contacted by someone else from the range saying i needed to wait another 3 days for a response! •I expressed my urgency as my daughter needs a bed for Christmas and is now sleeping on the floor. • the range stopped responding all together!!! • I have now been contacted direct from flair furnishings to say the parts that are damaged are no longer in stock. The whole thing has been an absolute disgrace.”

Helpful Report

Posted 5 months ago

“I'm disabled the fireguard I bought for my frenchie was damaged no replacement amd refund sent to account unusable never buy online with this company they was not helpful atoll and passed me to other company's pointing the finger and finally my money was sent to my old bank account so I lost 50 pounds my fireguard and the delivery fee”

Helpful Report

Posted 5 months ago

“Do not use this company- absolute scammers. Paid for next day delivery but items never arrived. Cannot contact by phone.Bot chat is busy! Multiple requests to provide the same information online but no response. Do not use, they just take your money and then ignore you. Should be reported to trading standards.”

Helpful Report

Posted 5 months ago

“Still not received my refund it’s a disgrace no one to talk to either sooner these company’s close the better best of it is I never received the item I cancelled it after a few days as they had no idea when it would arrive ,then they sent me a email stating refund is on its way over 2 weeks ago what is going on”

Helpful Report

Posted 5 months ago

“My 84 year old mother has been waiting for a refund for over 10 days now and no sign. We have contacted your customer services and been told that they are awaiting further instructions from the retailer but still no sign of a refund. This is dreadful service, and is also resulting from a dreadful service that resulted in our needing a refund. At what point does this get resolved and we recieve our refund. We are already leaving reviews on truspilot and Google.”

Helpful Report

Posted 5 months ago

“Completely useless company. Ordered item that has never arrived and they're not bothered to reply to me at all via email, WhatsApp or chat. You literally have to PLEASE them to give you your money back.”

Helpful Report

Posted 5 months ago

“Cannot get any sense out of any Remote to return a table”

Helpful Report

Posted 5 months ago

“Absolutely appalling customer services. I ordered a mirror from the range, firstly it got delivered and left outside all day in the rain. Luckily it didn’t get stole off my street but once I finally got home and opened it, it was completely smashed inside. I have tried emailing multiple times and WhatsApp messaged multiple time. I have had no response of any acknowledgment. I have no idea what to do with this massive broken mirror that is taking up most of my kitchen and can’t reach anyone to have a replacement sent out to me or at least a refund!! Worst company I have ever ever ever had to deal with. I most certainly will never order from him again!! Awful awful awful customer service.”

Helpful Report

Posted 5 months ago

The Range is rated 1.4 based on 2,233 reviews