The Range Reviews

Name: The Range
Rating: 1.40

1.4 Rating 1,881 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 1,881 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th April 2024

Kim Jones

"\u00a31320 online order. Paid extra for \u201cEXPRESS DELIVERY\u201d online which advertises, choose your delivery from 5 days as I wanted the delivery in time for my Daughters birthday party.\r\n\r\nStandard is from 8 days.\r\n\r\nOrdered online on Saturday 30th March and was told I could choose a delivery date on Thursday 4th April.\r\n\r\nEmail received Friday 5th April that my delivery would be late and I still can\u2019t choose a date. After 2 hours on the phone to customer services I was told they don\u2019t know a date yet and I would be refunded for the express delivery charge. \r\n\r\nWent to my local store on Saturday 6th April to ask if they knew where my furniture was. I was told it was on their system that it would be delivered on Wednesday 10th of April (for some reason customer services didn\u2019t tell me this on the phone) Also, the employee at The Range told me that all orders are 5-10 working days if paid for in store regardless (no extra charge) and they shouldn\u2019t be advertising EXPRESS delivery as it\u2019s all the same, this apparently happens all the time, customers are always complaining and meetings have been held about this by The Range.\r\n\r\nReceived confirmation today Wednesday 10th April that my furniture now won\u2019t be delivered until the following week. I rang XLDelivery who they use and they told me that The Range have got it down on their system as STANDARD delivery and there is nothing they can do, earliest they can send it is Monday 15th April. \r\n\r\nAfter another 1 hour and 20 minute phone call to get back in touch with The Range customers services, (lady putting me on hold several times, while she got help on this) I was then told that I will not be refunded now for Express delivery as I have accepted that I want it delivering on a date which I didn\u2019t choose, I was told that\u2019s the day it would be delivered regardless and I won\u2019t be receiving any refund. I can make a complaint or review.\r\n\r\nNot going to be here in time for her birthday party, no refund on delivery, and was always down as standard. It may only be \u00a310 extra but if they are doing this to 1000s of customers then something needs to be said."

The Range 1 star review on 10th April 2024

The Range 1 star review on 13th March 2024

Murphy

The Range 1 star review on 17th February 2024

Angela Sheldon

The Range 1 star review on 18th December 2023

Ian

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The range Bolton store has, you partly refurbished and (not finished ! !) now has a Iceland department in inside ! ! ! I don't like it because the they have made the aises narrower ! So if there is a palet you can't look down that side !”

Helpful Report

Posted 7 months ago

“Avoid like fire I have purchased a storage bed from The Range in July, the bed was delivered few days later and the headboard stiching was coming apart. I spoke to the customer service and they have arranged for the new headboard to be delivered. The new headboard was delivered few days later and it was in a worse state than the original one! The sitching was coming apart and it had scuff marks all over it. I spoke to customer service again to request another replacement headboard but one with no damages to it to which they have responded that the retailer can not promise that it will come without any damages! We have purchased a brand new bed, not a second hand one and there was nothing in the item description that it will come with damages! With emails going back and forth with customer service they have demanded for us to dismantle and repackage the bed for the collection. After hours of assembly of the bed we simply refuse to spend any more time on something that was meant to come with no damages plus we refuse to cover any additional costs of repackaging the item. We have proposed a partial refund for the damaged headboard which was refused by the retailer, so clearly they do not want to put things right for the customer even though they violeted our Consumer rights. We have also requested for the collection of the damaged replacement headboard and our request was ignored so we had to dispose of it at our own cost! We have now taken this up with our credit card provider for a full refund. This company is honestly a joke, please avoid buying anything from them as they will send you damaged furniture and make your life a living hell.”

Helpful Report

Posted 7 months ago

“Quite simply the most difficult and ridiculous returns process of any company I have ever had to deal with. I am now only continuing to challenge them over principle. I ordered some mirrored tiles online, only £17.99 or something similar, the website shows glorious clear mirrors. What arrived looked like bent smoky carnival glass, akin to looking in to the back of a dull spoon! I was pleased with the other items in my order I should add. So, I wanted to return them and for some reason you have to contact customer support to "validate" the return. The item is defective, but even if it wasn't, we have 14 days under DSR to return an item. So, email one, I explain the problem and ask them to validate the return. They respond and ask for pictures. I do not have a way of providing them and it is a pointless request as I want to return them. They then offer 20% refund and I keep the items. Pointless. The items are defective. They then offer a 55% refund and I "sell the item to someone else" No. They then offer a 70% refund. By this point I've lost the will to live. Having wasted almost an hour on this I accept. They then ask for PayPal details?! I paid using a credit card - have never used PayPal. The Range have really shot themselves in the foot, I am currently in the middle of remodelling my home and garden and intended on purchasing hundreds of items. I've since ordered 52 items on Amazon, one of them was defective. I contacted them, they apologised and refunded the item immediately and advised I didn't need to worry about returning it (obviously because its cheaper for me to dispose of the item then them process the return) If anyone at the range ever reads these, you are not saving your company money, you are losing customers forever.”

Helpful Report

Posted 7 months ago

“Worst customer service I have ever experienced and would never use again. Avoid at all costs. 2 items broken on arrival and still waiting for a refund three weeks later even after talking with them via email backwards and forwards every day for three weeks and still nothing. Terrible service just want my money back.”

Helpful Report

Posted 7 months ago

“Shelves half empty items a lot not priced up hardly any staff on tills aways loads of items waiting to be unpacked and put on shelves. Early September and they seem more interested on filling shelves with Christmas items. Terrible loud music I went to shop not listen to trash music. I will not be rushing back there”

Helpful Report

Posted 7 months ago

“Ordered a bed Delivered by Arrow XL Wrong fitting components came Disgusted”

Helpful Report

Posted 7 months ago

“Online service is terrible. My order arrived and it was the wrong item. Rung customer service to which I was told I had to wait for email from them to discuss returning. Email never came tried ringing again only yo be told the same. Still waiting for email. Will never order from them again. Always shop in store and never had a problem”

Helpful Report

Posted 7 months ago

“Brought a kingsize pine bed online end of July, arrived damaged with parts missing , I rang to complain straight away, it took nearly 4 weeks and approximately 40/50 phone calls to get my money back and the item collected, shocking service, will never use again”

Helpful Report

Posted 7 months ago

“Spent around £300 on the Monte Carlo swingbed. Had it for just over a year and the fabric started to deteriorate and rip making it unsafe for use. Contacted The Range to enquire about a replacement part but they are refusing to be of any assistance unless I provide them with a report from a VAT registered technician proving that there is a fault with the product. Very disappointed as I expected the swingbed to last a lot longer than it has.”

Helpful Report

Posted 7 months ago

“Bought an item, faulty, returned to get an exchange. 2nd item faulty. Returned and they wouldn't give me my £ back. 'Manager said it was wear & tear - they were plastic food containers that should be good for years. Ridiculous. Also member of staff very rude. Rang The Range, spoke to a person who took my details, was empathetic, and said they'd pass on to a manager who would contact me. Not heard a word. I still have the faulty item & Im no further forward! I will not shop in that store again and feel like suing them in the small claims court, even though it would cost me £.”

Helpful Report

Posted 7 months ago

“Sells a shed online, when it turns up it's more of a children's shed as you can't stand up in it. Charged me £50 return fee”

Helpful Report

Posted 8 months ago

“After a week, still without order. Customer service terrible”

Helpful Report

Posted 8 months ago

“NEVER again, on the 31st august i ordered 2 blinds and a picture frame paying the 5.95 for next day delivery, however later that night i got an email stating it wont be next day, but it will be september 11th???? the next day i called customer service to explain i need my order before then so can i cancel the whole order and get a complete refund inc p and p since they did not deliver, the girl i guess in india somewhere said she had cancelled and a full refund had been issued, however today 2 blinds turned up, no picture frame so i called the indian call center again who as no idea of customer service to see the girl previously had cancelled only the picture frame, and i cant return to a store for faster refund, so i have to wait in for a return, and i am still awaiting for any refund this place the range and their customer cheap service is terrible NEVER again would i get anything on line or go in to the shop, i better get my refund they owe me 70.00, and no i would not recommend to anyone”

Helpful Report

Posted 8 months ago

“Disgusted with The Range. Requested how to return item from Partner of The Range on 30th August. Requested details again 31st August - Partner offered 10% to keep the goods. Said no thanks, just give me return details. Called The Range customer line 1st September - was assured a return form would be emailed to me immediately by them. Nothing received. Emailed again asking for return form - Partner offered 20% discount to keep the goods. Refused the offer again. Asked again for return details. 4th September received email offering 30% discount to keep the goods. Refused the offer - asked again for return details and DPD label. Called The Range Customer Care line, spoke to Daniel who said it would be sorted, the next email from the Partner would have the DPD label in it. 5th September - NOTHING RECEIVED. Support is ineffective, no resolution, something to complain to Trading Standards about.”

Helpful Report

Posted 8 months ago

“Worst customer service i have every had to deal with, it took 3 months of me contacting the range every week and still not getting a reply. I then had to deal with the rogue trader who sold its poor quality bed via The range, who were no better. Come on Range you are completely disregarding your customers and putting them through so much stress and upset. Train your advisors and try and give some respect to your customers. 4 months on and still no refund”

Helpful Report

Posted 8 months ago

“My experience of 'The Range Elk Mill' is a bad one, the manager was very abrupt and determined not to help. I purchased a green kettle ftom your Rochdale branch, this was display one as there was none left in boxes, they did not have a matching toaster, but elk mill one did, same again, just a dispay one, the manager would not let me buy it as she said its still active, but this colour is not online to buy, I'm now stuck with a non matching kettle due to the manager enjoying being able to say NO, so a typlical bad experience for me that I will now share with others.”

Helpful Report

Posted 8 months ago

“The price on the shelf, despite being the correct item described, was not honoured at the checkout. It was not a misplaced item, it was the correct item, priced £13.50 but at the checkout it was £27.00. Customer services said that it didn’t matter what the price on the shelf said, it was the till price that mattered. Why bother to put up prices at all if they are going to charge you a whole lot more when you buy the item? I left the item and will consider very carefully before shopping at the Range again if that is their policy.”

Helpful Report

Posted 8 months ago

“I bought two pictures for my living room from the Rochdale store. When I got them home unfortunately they didn’t fit in with my colour scheme. I was away on holiday for two weeks so unfortunately couldn’t take them back within the 14 days. I took them back three weeks later. I understood I would not be able to have a refund but when I tried to exchange for another product was told I couldn’t do that. I buy quite a lot from The Range and previously had taken items back to the Oldham Range after the 14 day period. They have exchanged items no problem so why can one store do this and not another.”

Helpful Report

Posted 8 months ago

“I bought online with the range a TV unit on the 10th of August. I now see the range work with other retailers, not that l knew at the time.My product arrived on the 16th of August, so! I opened it up and it was the wrong colour. I packed it back up and phoned them on that day, requested for it to be returned, got the confirmation by email....no problem!!!!!! I waited a couple of days, nothing. I phoned again on the 19th, explained, was told they would get in touch with the retailer to arrange a pick up, fine. I was also told l would receive an email from the pick up guys, when they're on their way,two more days passed.....nothing. l phoned again on the 22nd only to be told they were picking up on the 22nd the same day of me phoning...Yeah! Okay....did anyone come, NO! SHAMEFUL!!!!!!. I phoned again on the 23rd, basically without going into it all, l got Blagged and had been cut off. Disgusting!!!!! The retailer of my product came from the company called the Ruum Store, so! I did some research for the company site....found it. Thank the lord l had the opportunity to send them an email, and let them know about the Disgusting behaviour of the range customer CARE service and I will also be phoning the Ruum Store as l found theit number. I believe as a customer buying from the range, which! I now know is not the case, like l wrote my unit came from the Ruum Store and the range customer CARE services try to blame the retailer we got it from. To anyone whoever buys online from the range,just look at your package for the company it came from and get in touch with them, as you'll get no joy from the Blaggers. I hope the Directors of theit customer FRIENDLY CARE team are happy of the way they treat their CUSTOMERS. Yours Sincerely Mrs Maxine Fineschi”

Helpful Report

Posted 8 months ago

“I would like to give sheila at the Romford store a big thank you very professional, helpful, and very kind. Always makes my visit to the store very enjoyable.”

Helpful Report

Posted 8 months ago

The Range is rated 1.4 based on 1,881 reviews