The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,233 Reviews

8 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never refund cancelled or returned orders. You have to keep emailing, calling, or going to the shop, and then you might be lucky to get your money back. Absolutely rubbish finance department, so sack all of them as they are destroying your brand.”

Helpful Report

Posted 6 months ago

“Shocking experience! DO NOT ORDER ONLINE! I ordered a Christmas tree from Christmas tree world through the range and wanted to send it back . Been non stop hassle. A week after getting in touch about returning, different people have been emailing me back with each email saying I’ve to wait another 3 working days for them to get back to me so just delaying all the time and getting nowhere. I thought no returns should be this difficult. The range were telling me they are waiting on returns info from Christmas tree world yet Christmas tree world told me they were in fact waiting on the range and that it’s nothing to do with them if I’ve ordered through the range. I then decided to Google reviews and no way am I sending the tree back as I am pretty certain I’ll receive no refund for a £150 tree! So now stuck with it as would rather that than risk not hearing anything or receiving any refund. They are scamming people left right and centre. Customer services useless!! And no phone number raises suspicion straight away! Wonder why there’s no number! AVOID!”

Helpful Report

Posted 6 months ago

“Awful company took 6 month for a refund on an item that went out of stock. Shocking !”

Helpful Report

Posted 6 months ago

“Called at the Bangor (North Wales) store to buy several pots of paint. As I walked in, a young man shouted "You can't come in. We're not open." When I asked when they would open, he said that would happen at nine o'clock. I asked him what time it was and was told it was five minutes to nine. Two suggestions:- a) Do not open the doors until 9am. b) Update your staff customer services manual.”

Helpful Report

Posted 6 months ago

“Had ordered a 3 plus 2 seater sofa set for £550, only 1 sofa arrived and when this was queried we were informed that the price was only for a 2 seater and not the 3 plus 2 set advertised (we still have the screen shot of the advertisement). No one interested at the range so basically ripped off for £550 which we have been told we will need to pay to get a second sofa. No one at the Range is interested and now we are currently dealing with Trading Standards as it appears this is the only way forward, never again will I buy from the Range...BTW gave 1 star as couldn't give less”

Helpful Report

Posted 6 months ago

“Never received a refund or my lampshade back after taking back ti a store after buying on line. They kept the lampshade and lost it ! But said I couldn’t have a refund as was bought from on line - but they took it back in store but manager was away. He ( the manager ) was meant to call me to arrange / advise how to return my product but instead he lost it and refused ti give me a refund! Appalling, disgusting, terrible customer care. I will never shop with you again. If I could leave no stars I would. There are no options to honestly leave an accurate review because there are no available options ti say my refund was never given or that the range never bothered to respond to my complaint. Awful experience with the range.”

Helpful Report

Posted 7 months ago

“from opening the box of a balcony set, several cracked`s and part`s broken off. phoned up the store several time`s, no response. photo`s taken ,up to the manager. constant email`s,visit to the store. five weeks up to now. nothing. on b.b.c. `WATCH DOG`. avoid at all cost.”

Helpful Report

Posted 7 months ago

“I thought i had a lovely extendable dining table, bought online from The Range, until I tried to extend it a few weeks ago and found that it doesn't open wide enough to get the extending panel out. 3 weeks later and I have still not managed to speak to anyone. I cant find a contact number. I've tried their live chat which gives AI automated messages. I've emailed robotic recipients, sent them photos and clarification after written clarifications. A one sentence reply tells me the photo doesn't show the fault! 29 message email thread and begging emails to speak with someone. I wahatsapped them. Nothing. A £600 table that doesn't extend. yet they have made zero effort to assist. ??? I am determined to get their attention. it's criminal”

Helpful Report

Posted 7 months ago

“2 dining chairs I bought from the range ashford ,Kent were mis-sold as ready assembled but decided to keep them and assemble them myself. Legs were uneven. Customer service virtually non existent. Will not speak to you on the phone. Can only deal on line. You end up going backward and forward with e mails when a 10 minute phone call would probably result in the same outcome which was a totally derisory offer. Do not deal with this company.”

Helpful Report

Posted 7 months ago

“Non existent customer service. Have tried numerous times to contact them over the last week, still no reply. AVOID - I should have read other peoples reviews before buying !!”

Helpful Report

Posted 7 months ago

“Need to return a faulty item. unable to get hold of anyone. Not existent customer service - recommend you avoid this company”

Helpful Report

Posted 7 months ago

“Had a delivery of an item bought as a gift for my wife birthday. Could not accept it due to having nowhere to put the fountain. Told our relative we could not accept the item due to cost etc. They had no problems with this. Took the item to our local Range store (within the 10 days) who stated they could not take it as it was purchased through a 3rd party as they did not stock the item in their stores. This was 5 weeks ago. Emailed them and the sellers/distributors of the fountain. Still waiting for an acknowledgement/contact from either CUSTOMER SERVICES as to resolving the issue. The slowest and worst company I have ever deal with.”

Helpful Report

Posted 7 months ago

“I bought 2 curtain tie backs. On the rack the price said £3.99. When I got to the till, I was charged £4.99. I therefore went back into the store to check I read it right. I had, they were £3.99. So I took a photo of the product & the price it stated. I then went back to customer service. I showed them the receipt & the photo I had taken. The apparent manager, when to check for himself. He eventually came back & said the price shown was wrong. That they were £4.99. He refused to reimburse the difference. He just claimed he had 24 hours to put the correct price on the product. I have heard several stories of this happening to other customers. I was absolutely shocked at the attitude of the manager. People, please always check your receipt. This is the second time in 2 weeks this has happened to me. Last time I went back into the store to let them know. I let that time slide, but after today never again. I’M ABSOLUTELY DISGUSTED!!!”

Helpful Report

Posted 7 months ago

“Really disappointed, spent £155 on two mirrors, after several weeks tried to contact them, customer services do not answer phone, sent email, again do not answer, rang head office, no one to speak to. I ended up speaking to someone at local range, they were brilliant, got head office to send email. Was told they were delivered and signed for, they definitely were not delivered, and there was no pictures of signature, I think we have been scammed in some way, will be taking it further”

Helpful Report

Posted 7 months ago

“First class customer service when dealing with my faulty item. Resolved quickly and without stress.”

Helpful Report

Posted 7 months ago

“I would give a 0 if I could. Purchased a child's type of doll's house toy online on the 28th Sept, when it arrived the toy would not open as it should do. Both my husband & I tried to open this toy without success so a 3 year old child stood no chance of opening it. I emailed The Range straight away but the customers service is extremely slow and insists on a photo and /or a video, this would not show the problem, the toy looks ok but there's a tiny lever which should move to allow entry unfortunately it is solid, this would not show up on any photo! I will NEVER buy ANYTHING ONLINE via this company again. It's amazon everytime from on.”

Helpful Report

Posted 7 months ago

“The worst ever. Don’t buy online from them. I bought a microwave from Wilko which is now owned by them and they use their email for customer service. I placed the order online a month ago and didn’t receive the item. I contacted countless times. They keep sending chat bot messages that I have to wait 5 working days for a refund and I can’t even get anyone to tell me when the refund will be issued. Worst experience ever. I’m now taking this to trading standards.”

Helpful Report

Posted 7 months ago

“Fraudulent company! They accept your order and deliver parts of it and not the rest. It has been a month now and still no resolution. They just keep fobbing me off with a generic email. They have taken my money and ran! Please, avoid this company at all costs!”

Helpful Report

Posted 7 months ago

“Don't work for them. Especially grantham.”

Helpful Report

Posted 7 months ago

“Rudest staff, most unhelpful I’ve ever met, Wishaw store is a disgrace to retail!”

Helpful Report

Posted 7 months ago

The Range is rated 1.4 based on 2,233 reviews