The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,341 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

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“Wanted to buy a toaster which I saw on display and asked a member of staff for one in a box. there was a empty box on the shelf but was told I couldn't have that because someone could put other items in it ,but I could order one online, and when I complained at the till they said they couldn't understand that, so the range has lost a sale,I think some of their staff need some training ,( this was the otford branch sevenoaks).”

Helpful Report

Posted 11 months ago

“Had to return a duvet cover to the Basingstoke store this afternoon & it was an awful experience, largely due to member of staff who was extremely rude, another customer told me that this particular member of staff was also very rude to her. I used to like shopping at the Range but I will never ever shop there again.”

Helpful Report

Posted 11 months ago

“The Range in Leighton Buzzard is my nearest store however I am sorry to say that that on many occasions I find items on the shelf not priced. When I approach an assistant to ask the price I’m met with what I can only describe as an impatient attitude and usually told I would have to take it to the till which means waiting in a queue. Sometimes these items are relatively heavy and no help is offered. It is sad to see a new store offering such an inadequate customer service.”

Helpful Report

Posted 11 months ago

“I bought pergola outdoor curtains, off white. Arrived and are mustard, strange fabric, impossible creases. Tried to return. Cannot in-store. "3rd party." Customer service...? Still awaiting refund. 3 weeks. No details of "wholesaler" no refund return label - no address - NADA! Will never buy online from The Range again! Avoid!”

Helpful Report

Posted 11 months ago

“Awful customer service. It's impossible to return. Had to go through my bank twice now to get refund. Will never use again.”

Helpful Report

Posted 11 months ago

“Appalling. Trying to return range item but told I need to wait 72 hours for third party supplier to provide address….that was 14 days ago….not holding out for refund now but this is so wrong. Would never use again”

Helpful Report

Posted 11 months ago

“I am nearly 70 and with some mobility problems. Earlier this month I had ordered six items 'click and collect'. Things were going well until I visited the store today. Firstly I was made to stand and walk about following members of staff as they tried to sort the problem out. The problem was, that although I had received 'please collect' messages, my order was nowhere to be found. On top of that, when I finally had to cancel the on-line order I received an instant confirmation that I had collected the goods!!! I have not received any refund and because of the nature of the on line transaction, in store staff are powerless to do anything. Oh yes, and although there was a manager issuing orders from above, he or she did not have the decency to actually appear. Range/Wilko - where is my refund?”

Helpful Report

Posted 11 months ago

“Don’t order from The Range. I ordered some garden furniture. I had FIVE Scheduled Deliveries and not one even left the warehouse. Two I was told on the morning of Scheduled Delivery it was taking place. The rest I had to call each time to be advised the delivery was not taking placed. This is after a confirmation text and email with time slot. The Range simply don’t care. They cancelled my order after the fifth failed delivery. Their Customer Service is horrific. It’s almost like a scam. Each email is not fully read. Their responses are copy and paste, generic replies. A new person deals with your response email so there is a lot of repetition or them not understanding fully. There is no phone number to call and no formal complaints process. I would think carefully about ordering from The Range. I have had three weeks of consistent issues and no resolution. The Range are not on ‘Resolver’ which I think is a sure sign of the level of service you can expect.”

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Posted 11 months ago

“Don't buy Nightmare to get a refund online waited two weeks”

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Posted 11 months ago

“Just waiting for money back Being messaged by someone else every time I have been asked how much money I want back And once it seems thatvthe refund is being processed I end up being text by range like we never had previous conversations”

Helpful Report

Posted 11 months ago

“I have been waiting for my money since 11th of April Every time someone else is messaging me from range - messing me about You got poor reviews and no one is doing anything about it”

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Posted 11 months ago

“Bought a flat pack bedroom drawers last July, delivered in August and assembled in September.a handle split In half.Told by the range to go online.Now told to get a vat accredited 3rd party company to see if it’s a manufacturing fault.!!!! Only guaranteed for 6 months they say. It’s a handle for heavens sake. Not even a complimentary tube of glue.Beware.”

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Posted 11 months ago

“Returning faulty goods told by manager they are going to just put it back on the shelf and sell it to someone else.”

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Posted 11 months ago

“Bought a pack of 2 foldable chairs from their website. Only received one chair, which arrived defective. Tried to go through their customer service for a week, thought I was getting somewhere, only to find a week later they hadn't done anything / looked into anything and told me I needed to contact the supplier. Eventually with advice from the bank stated clearly it was ready for collection, which they eventually did. Despite being told refund will be made to account, it never was after waiting a long time. Eventually had to issue chargeback through my bank. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 11 months ago

Helpful Report

Posted 11 months ago

“Ordered online and was sent the wrong item, after providing proof they are still adamant they have sent the correct item, shocking customer service”

Helpful Report

Posted 11 months ago

“I bought a rotary airer with a 10 year warranty it's now less than 1 year old ( I actually thought it was only 3 years warranty) , it was covered up over winter and when I took off the cover it has seriously rusted on both sections of the pole. TR response was as it's over 6 months old they expected my to commission an independent vat registered engineer to inspect it , pay the fee and then send the report to them and they would consider the next step. This is for an item that retails at £50. They have no clue what they are doing nor do they seem to understand the obligations of consumer rights. I've contacted the manufacturer directly and await their response. TR are messing around with their suppliers reputation. I was about to purchase some garden furniture costing over £1500 but having seen their response to a £50 item I can honestly say I'll never ever buy anything from the range in future”

Helpful Report

Posted 1 year ago

“Terrible still trying to resolve missing orders”

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Posted 1 year ago

“Beware, some of the sellers on the Range site are Remote sellers who don't follow UK trading laws and don't adhere to the Consumer Rights Act - also the Range when asked for contact details of these sellers, state that they do not have those details leaving customers struggling to find who to take the matter further with.”

Helpful Report

Posted 1 year ago

“Wish I had read the reviews before u ordered. Trying to get a faulty heavy item returned. Nightmare. Will never again shop with them”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,341 reviews