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The Range Reviews

1.4 Rating 1,793 Reviews

9 %

of reviewers recommend The Range

Company Reviews

1.4

Based on 1,793 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th November 2023

The Range 1 star review on 23rd May 2023

The Range 1 star review on 12th May 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 11th March 2023

The Range 1 star review on 16th January 2023

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered replacement cushion covers for my outdoor furniture. The quality was cheap and the dimensions were smaller than noted on the website. I contacted the Range via email requesting to return the product. They responded within a couple days (not bad) with approval and asked me to nominate a collection date. I did so and never heard back. I wrote several times asking for additional information, but no one ever replied. I then called the range and spent a hideous amount of time on hold as I was 25th in the queue. The representative said she could not help me but would put a call out to her supplier and ask them to get in touch with me. A week later somebody wrote me and apologised for the delay. They again asked me to nominate a day for collection, which I did. I never heard back from them and they never collected the item. It’s been weeks of no response. Just an awful company. £69 gone.”

Posted 6 months ago

“The shop is great but on-line don't even think about it!!! You have been warned.”

Posted 6 months ago

“My husband ordered a garden chair for my birthday but it was lost by the courier. Cancelled the order only for it to randomly arrive a week later. Arranged a return and still have not received a refund, this is now 5/6 weeks since the initial order. Customer service is diabolical - hours waiting on the phone - no one answering. Emails take up to 5 days to answer. Facebook is quicker to reply but passes the buck back to customer service. Avoid this company at all costs.”

Posted 6 months ago

“Ordered an item on line and after opening I noticed that it was damaged (scratch on the top) but no refund or any resolution. Spend so much of my time on the phone or emailing but just getting fobbed off.”

Posted 6 months ago

“Stlll awaiting my order my order after 14 days used the contact form took five days to respond which was a complete and utter waste of time, also phoned twice to customer services waited 30 minutes on phone before getting through no satisfaction in when delivery would be made phoned again waited 10 minutes before reply still no satisfaction when my delivery would arrive rather frustrated with service tried again to contact to cancel again 35th in quie gave up in the end very bad customer service still awaiting any confirmation on delivery not good enough.”

Posted 6 months ago

“Never buy from the range I purchased an item which I cancelled as wrong size it took me7 telephone calls to customer services and 8 emails before I could get them to pick up my return they picked it up by DX couriers and 5 days later still no sign of my refund . If you ring customer service no one answers only to say your 30 in the queue. I just want my money which they don’t want to give me. It is way too stressful dealing with the range and they don’t value their customers once they have your money they are not bothered about anything else”

Posted 6 months ago

“This item has been on order for less than an hour even though but it took 40 minutes to get though a queue with only 14 people in it on the telephone to request a stop. Their website has no chat facility and no way to interact with Customers services without a phone call. The person on the phone I spoke to was rude, unhelpful and when I asked if I could speak to someone else said "we're going around in circles I'm ending the call". Contact their CEO instead and just got told to wait 10 days whilst they processed a return for something they've not even sent. They said it would have to be delivered before they'd consider a refund. If they needed the money that badly I could have discussed a short term load with them. Instead I've issued a chargeback. I was told they could stop the delivery even though they agreed it had not left their warehouse, not been collected by their delivery company but because they didn't know how to stop a collection. What a joke. clearly just trying to keep customers money longer than needed.”

Posted 6 months ago

“My item not delivered on time, when I tried to call customer service I was on hold for more than two hours and I tried to cancel the item and I have been told let me transfer the call and made me to.wait another more than 1 hour . One of the worst service I ever recieved . I still have no clue when will I recieve my item .”

Posted 6 months ago

“Bought an item yesterday for £9:99, paid tenner cash, then found it was surplus to requirement today. No problem I thought, package not opened in any way, receipt in pocket, good to go. As luck would have it, the same chap that served me yesterday was on the till. Presented the item and receipt told him it wasn’t needed. No problem he said, tapping keys on the till. Here’s the extra penny, I said, placing it on the counter. Don’t need that he says, I’ll give you the exact money. It will be the exact money, I say, in fact, you can give me that exact same ten pound note that I paid with if you like. Nope, can’t do that, I have to give you £9 and 99p. Ok I said, you do that, then I’ll add this penny to my refund and ask you to swap it for a tenner. Nope, not allowed to do that he says. Rapidly losing the ability to remain polite, I ask if I can speak to his colleague to confirm what he has said. No problem at all she says, instructing him to give me a tenner. Ok sir, I just need your name, address, postcode, national insurance number, passport, driving license, utility bill proof of payment, shoe size, dental records, letter of recognition from your GP, birth certificate, decree nisi, you get the picture. They don’t ask for any extras when you buy with cash, so imo the valid receipt from the day before is sufficient. Told him my name, and said you’re getting nothing else. Couldn’t reimburse me, but colleague could, and did. At least there was one realist on duty then. Why so difficult?”

Posted 6 months ago

“Would not buy from them again utterly rubbish got a stand and put it together to find two mis I lined holes and now can’t get screws out spoke to the customer service and they asked for proof done that and yet still waiting for a reply to get money back been in touch over four times and still waiting for a refund and pick up would not recommend buying anything from them.”

Posted 6 months ago

“I ordered a Padstow patio table with four chairs expecting a 3 of day delivery from your Worcester store, the table turned up 6 days later the chairs 3 days after that. In the meantime I had to go back to the store to pick up the umbrella myself. I then made the mistake of ordering a gazebo bar from the same store, again expecting a 3 day delivery because surely I wouldn't be messed around again. Alas 9 days later and XL logistics your delivery people have just phoned me to say my (late) scheduled delivery will not take place until tomorrow afternoon. My conclusion, having belated read the reviews, is that your service is not fit for purpose.”

Posted 6 months ago

“The range plus online customer service and returns procedure is diabolical ! Still waiting for refunds on two items over £110 owed to me . They don't supply you with return addresses , really not good . Will never use them again online . You can't return goods to the address they sent them from , yet dong give you any other information .”

The Range 1 star review on 23rd May 2023

Posted 6 months ago

“The range plus online customer service and returns procedure is diabolical ! Still waiting for refunds on two items over £110 owed to me . They don't supply you with return addresses , really not good . Will never use them again online . You can't return goods to the address they sent them from , yet dong give you any other information .”

Posted 6 months ago

“Dismissive customer service. Told in store delivery would be 5 days. 5 days later not even an email or text to book a slot. Called and just told no it’s not ready yet darling and hung up on. Awful”

Posted 6 months ago

“I ordered a hot tub via the range and also paid an extra £20 for delivery…I ordered it on the 11th May and still havnt Received it, after hearing nothing and having to chase my order yesterday I’ve had a notification that it’s finally being delivered on Monday which will be the 22nd May, 11 days from order to (potential) delivery is very poor, especially considering I paid £20 extra for delivery, I should have brought it from Amazon who offer a next day delivery service for free. Lesson learned!”

Posted 6 months ago

“Despite huge amount of bubble wrap in a large box. Tins of cat food were all badly dented”

Posted 6 months ago

“Same old story dreadful customer service. Not response to emails waiting on phone for an hour. To then be fobbed off with excuses. Brought a spa pool on line paid for express delivery 3 days later no response different explanations the most recent is they are waiting for all parts to be assembled! It's in one box from supplier. It's turns out the webpage states your express delivery starts once the item has been dispatched from thier warehouse which takes 5 working days then you have to wait for the item to arrive at the currier warehouse before they process it. I've been told another week or so after that. What a con once they take your money they don't care. Nothing express about that why are we charged £20 for express delivery Mr Hawkings”

Posted 6 months ago

“Bad customer service, make it really difficult fir returns poor quality goods.”

Posted 6 months ago

“On phone holding for 2 hours. Company Email contact 'form' glitchy plus 4 days minimum to reply! Confusing & conflicting emails from The Range before attempting to contact them. Part or whole order cancelled by the Range because couriers won't carry heavy items to my postcode. It was Bark clippings not furniture!”

Posted 6 months ago

“Awful customer service! I was never informed that reclining sofa would come in a box and needed assembly, as an elderly lady living alone, this is not on! Still waiting delivery of chair orderd at same time after 3weeks no sign of it! Must be worst company ever for customer service!”

Posted 6 months ago

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The Range is rated 1.4 based on 1,793 reviews