Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Range Reviews

1.4 Rating 1,931 Reviews

9 %

of reviewers recommend The Range

Company Reviews

1.4

Based on 1,931 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING!!!I purchased a a single wardrobe with 2 drawers. Within a short time the handle to the drawer broke and the whole unit began to fall apart with the back panel coming away from the frame causing the wardrobe to become very unstable. Their customer services are dreadful. Even after I sent in photos I was told that the unit was not assembled incorrectly implying that I had not followed the assembly instructions and not used all the parts. WOULD NEVER BUY FROM THEM AGAIN!!! IF I HAD READ THESE REVIEWS BEFORE I WOULD NEVER HAD PURCHASED FROM HERE.”

Posted 7 months ago

“Worst customer service I have ever experienced and would never use again. I bought chest of draws and it was bad quality and they charged me for all deliverys like it's my fault because I don't want to keep....”

Posted 7 months ago

“DISCUSTING CUSTOMER EXPERIENCE AND SERVICE! Had to give a 1 but would have been a Zero. Ordered a Mirror, 13th Sept, did not arrive on delivery date, I chased the Range, who advised they had contacted the Range Plus Retailer. I had to keep chasing for an update, to be advised they were not getting a response, this was over a week later. Now 17th October, more than a month later and with many messages sent, this is still not resolved, despite cancelling the product, it still arrived 11 days later, I could not refuse. I have escalated this several times, even speaking directly to Customer Services, they have had my money over a month, and no-one will help. PLEASE DO NOT USE THE RANGE - ESPECIALLY IF THE PRODUCT IS A RANGE PLUS CUSTOMER!”

Posted 8 months ago

“The worst customer service ever,orderd a sofa online came in brown as requested but the arms are in black ,so asked for a refund but range can't give you one down to supplier ,can only email them but they have a so called 4 day policy so each time you send a email can take up to 4 days for them to answer.i wouldn't mind I said they could just exchange the box of arms if it was done ASAP week later still nothing ,disgusting”

Posted 8 months ago

“I am only giving 1 star because you can't comment without one, but if I could give zero, I would! Bought some plates from a branch in Bristol, got home to find they were smashed. Contacted "customer support" to be told quite abruptly that they couldn't help me, would need to return them to the store. So I travel the 30 mile round trip to be told, can't refund you as these were in the sale. Excuse me? Nothing on the box or on shelf to say they were in the sale, and the fact is, they are broken so what different does that make! Refused the refund. Tried another branch, who reluctantly refunded me. Not that it was worth it at this point, from the cost of fuel driving miles. Never experienced such unhelpful, rude staff and customer support before. I have complained to them direct but surprise surprise, no response.”

Posted 8 months ago

“Absolutely awful customer services ever! I bought a heated airer meant to be 18 bar it isnt, you have to go through loops to email them wait on "ticket#" thats taken me 5 emails and only after 7 days got a reply and said send pictures which i did, " 14 policy you cant change your mind!" WHAT? theyve wasted 7 days NEVER READ my email OR my REASON requested return! AVOID at all costs to buy from them online is my advice and AVOID this airer, its rubbish not size or heating anything like described and i will NEVER buy from them again after this mess and wasted days it seems they deliberately timewaste to end the policy to return so be warned !as im left with a useless clothes heater and will be telephoning and issuing a formal complaint to them”

Posted 8 months ago

“This is probably the worst Website to try and place an order. Help and contact doesn't actually happen, the means to pass on a message doesn't exist!! If you can't buy in store don't bother!!!!”

Posted 8 months ago

“Shocking customer service. Order never arrived trying to actually get a response of the range is impossible , just generic responses . And the rubbish evri delivery company they use is just as bad the tracking doesn't update.”

Posted 8 months ago

“I needed to send 2 rolls of wallpaper back for a refund as the store will not take it back . So emailed the customer service team 11th September and arrange for collection from my home address for 20th September which they confirmed by email and all details and very slow at replying, but no one turned up ? So emailed again and it took them a while again to reply with no apology just to rearrange and tell them all the details again ???? So now it's booked for 10th October's and did ask them to confirm which they have but will have to wait and see if they turn up again . Very unhappy and will not be using this company again to order anything very complicated so disappointed and rubbish customer service”

Posted 8 months ago

“Missing items in my order, simple questions not being answered, ridiculous requests by customer service. I have a missing item and they've asked me for a photograph 🤣. They've also asked for my address even though I sent it in the previous email! Complete jobsworths!”

Posted 8 months ago

“Will never use again, but they wouldn’t care anyway but the treatment as a customer was disgraceful. To start ordered items they turned up rusty reported straight away and took 3 months after 100 emails and numerous calls for the items to be collected. It also turned out the contact I was emailing was with the company who supplied the goods, even though the email said it was from The Range it wasn’t. There was 6 promised collections that never happened and finally on the 7th they were collected. I had to take the days off work and out of these 7 days 4 were unpaid days but they will not pay any compensation for my lost earnings. Also when I asked my bank to help with the refund they kept replying to my bank saying it was because I wouldn’t dismantle the goods (liars) which we did (once confirmation on our rights if there was any damage when dismantling the items) before the first failed collection BUT it turns out they were having issues with their couriers. So not our fault YOU as a company are at fault.”

Posted 8 months ago

“Without doubt the worst customer service I have ever seen. Bought item online (not sold in store), delivered promptly, so far so good. Item did not do as advertised so phoned to arrange a return on the day it arrived. That was last August, it's now October and still fighting for a refund. Over two weeks to get a return label and a further two weeks waiting for a refund. Fobbed off on every phone call, waiting for this, waiting for that. We want proof you received it?!? We want proof you returned it, we want a video or photos of why your returning it !WHAT! It's supplied by a third party seller, you should deal with them. There are plenty of other companies to use, so my advice it to go elsewhere and give these a miss.”

Posted 8 months ago

“The most unhelpful and customer unfriendly company I have ever dealt with. I ordered almost £400 of soft furnishings and curtain poles etc for a house move that I anticipated would happening sooner than it did. By the time I opened the goods, more than 14 days had elapsed since the order was delivered (19 days to be precise). I discovered that two sets of curtains and a blind did not fit, the curtains were slightly too short and the blind slightly too wide. I wanted to exchange for the appropriate size, everything was still packaged. But no... exchange not possible, refund not possible. Very much down to me to check the small print and make this discovery within 14 days. I totally regret having placed this rather generous order with them, and wish I had gone to the Range as I usually do, where I know I could have presented the goods for an exchange, without any quibble whatsoever. Totally shocking and totally offensive and it is a MASSIVE PERMANENT BYE BYE to this horrendous greedy and self preserving organisation. Who incidentally sent the order items in dribs and drabs, with one consignment appearing to come directly from a Chinese warehouse somewhere. Hideous firm!!”

Posted 8 months ago

“Customer service from supposed "management" is disgusting, please train your staff appropriately and stop lording it over everyone, you work at the range not the ritz!”

Posted 8 months ago

“The range Bolton store has, you partly refurbished and (not finished ! !) now has a Iceland department in inside ! ! ! I don't like it because the they have made the aises narrower ! So if there is a palet you can't look down that side !”

Posted 8 months ago

“Avoid like fire I have purchased a storage bed from The Range in July, the bed was delivered few days later and the headboard stiching was coming apart. I spoke to the customer service and they have arranged for the new headboard to be delivered. The new headboard was delivered few days later and it was in a worse state than the original one! The sitching was coming apart and it had scuff marks all over it. I spoke to customer service again to request another replacement headboard but one with no damages to it to which they have responded that the retailer can not promise that it will come without any damages! We have purchased a brand new bed, not a second hand one and there was nothing in the item description that it will come with damages! With emails going back and forth with customer service they have demanded for us to dismantle and repackage the bed for the collection. After hours of assembly of the bed we simply refuse to spend any more time on something that was meant to come with no damages plus we refuse to cover any additional costs of repackaging the item. We have proposed a partial refund for the damaged headboard which was refused by the retailer, so clearly they do not want to put things right for the customer even though they violeted our Consumer rights. We have also requested for the collection of the damaged replacement headboard and our request was ignored so we had to dispose of it at our own cost! We have now taken this up with our credit card provider for a full refund. This company is honestly a joke, please avoid buying anything from them as they will send you damaged furniture and make your life a living hell.”

Posted 8 months ago

“Quite simply the most difficult and ridiculous returns process of any company I have ever had to deal with. I am now only continuing to challenge them over principle. I ordered some mirrored tiles online, only £17.99 or something similar, the website shows glorious clear mirrors. What arrived looked like bent smoky carnival glass, akin to looking in to the back of a dull spoon! I was pleased with the other items in my order I should add. So, I wanted to return them and for some reason you have to contact customer support to "validate" the return. The item is defective, but even if it wasn't, we have 14 days under DSR to return an item. So, email one, I explain the problem and ask them to validate the return. They respond and ask for pictures. I do not have a way of providing them and it is a pointless request as I want to return them. They then offer 20% refund and I keep the items. Pointless. The items are defective. They then offer a 55% refund and I "sell the item to someone else" No. They then offer a 70% refund. By this point I've lost the will to live. Having wasted almost an hour on this I accept. They then ask for PayPal details?! I paid using a credit card - have never used PayPal. The Range have really shot themselves in the foot, I am currently in the middle of remodelling my home and garden and intended on purchasing hundreds of items. I've since ordered 52 items on Amazon, one of them was defective. I contacted them, they apologised and refunded the item immediately and advised I didn't need to worry about returning it (obviously because its cheaper for me to dispose of the item then them process the return) If anyone at the range ever reads these, you are not saving your company money, you are losing customers forever.”

Posted 8 months ago

“Worst customer service I have ever experienced and would never use again. Avoid at all costs. 2 items broken on arrival and still waiting for a refund three weeks later even after talking with them via email backwards and forwards every day for three weeks and still nothing. Terrible service just want my money back.”

Posted 8 months ago

“Shelves half empty items a lot not priced up hardly any staff on tills aways loads of items waiting to be unpacked and put on shelves. Early September and they seem more interested on filling shelves with Christmas items. Terrible loud music I went to shop not listen to trash music. I will not be rushing back there”

Posted 9 months ago

“Ordered a bed Delivered by Arrow XL Wrong fitting components came Disgusted”

Posted 9 months ago

«
1
2
...
9
10
11
12
13
»

The Range is rated 1.4 based on 1,931 reviews