The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,322 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no refund. Everyday I will give a negative review on trustpilot until my mother gets her refund.”

Helpful Report

Posted 1 year ago

“I wish I could give zero stars. I have son many bad things to say so I'll summarise in bullet points: • the delivery company they used didn't follow their own protocol and left heavy 45kg boxes of furniture out side in the rain. Couldn't wait for me 5 minutes despite being hours way past given delivery time. Bjs delivery absolutely terrible. (Full details on their Google) • £500 worth of furniture was damaged which was a Christmas present for my 9 year old. • details of damage sent to the range on WhatsApp, live chat and email. It took a long long time to respond. • finally got a response. Was told I had to wait 3 days for them to get a response from their retailer • 4 days passed so I asked for an update. Still no response. • i was then contacted by someone else from the range saying i needed to wait another 3 days for a response! •I expressed my urgency as my daughter needs a bed for Christmas and is now sleeping on the floor. • the range stopped responding all together!!! • I have now been contacted direct from flair furnishings to say the parts that are damaged are no longer in stock. The whole thing has been an absolute disgrace.”

Helpful Report

Posted 1 year ago

“I'm disabled the fireguard I bought for my frenchie was damaged no replacement amd refund sent to account unusable never buy online with this company they was not helpful atoll and passed me to other company's pointing the finger and finally my money was sent to my old bank account so I lost 50 pounds my fireguard and the delivery fee”

Helpful Report

Posted 1 year ago

“Do not use this company- absolute scammers. Paid for next day delivery but items never arrived. Cannot contact by phone.Bot chat is busy! Multiple requests to provide the same information online but no response. Do not use, they just take your money and then ignore you. Should be reported to trading standards.”

Helpful Report

Posted 1 year ago

“Still not received my refund it’s a disgrace no one to talk to either sooner these company’s close the better best of it is I never received the item I cancelled it after a few days as they had no idea when it would arrive ,then they sent me a email stating refund is on its way over 2 weeks ago what is going on”

Helpful Report

Posted 1 year ago

“My 84 year old mother has been waiting for a refund for over 10 days now and no sign. We have contacted your customer services and been told that they are awaiting further instructions from the retailer but still no sign of a refund. This is dreadful service, and is also resulting from a dreadful service that resulted in our needing a refund. At what point does this get resolved and we recieve our refund. We are already leaving reviews on truspilot and Google.”

Helpful Report

Posted 1 year ago

“Completely useless company. Ordered item that has never arrived and they're not bothered to reply to me at all via email, WhatsApp or chat. You literally have to PLEASE them to give you your money back.”

Helpful Report

Posted 1 year ago

“Cannot get any sense out of any Remote to return a table”

Helpful Report

Posted 1 year ago

“Absolutely appalling customer services. I ordered a mirror from the range, firstly it got delivered and left outside all day in the rain. Luckily it didn’t get stole off my street but once I finally got home and opened it, it was completely smashed inside. I have tried emailing multiple times and WhatsApp messaged multiple time. I have had no response of any acknowledgment. I have no idea what to do with this massive broken mirror that is taking up most of my kitchen and can’t reach anyone to have a replacement sent out to me or at least a refund!! Worst company I have ever ever ever had to deal with. I most certainly will never order from him again!! Awful awful awful customer service.”

Helpful Report

Posted 1 year ago

“Being promised our refund is being dealt with for ages now , it’s quite a large amount and we will not drop it , will never use this company again for anything ! !”

Helpful Report

Posted 1 year ago

“DO NOT PURCHASE THEY ARE SCAMMERS, NO WAY OF CONTACTING THEM.”

Helpful Report

Posted 1 year ago

“Never purchase The Range sruff online! Every time i tried contact them even Scotland branch to Bristol saying thank you for reaching..thats all! Customer care team..none existed so i couldnt cancel my order they saying reject it already on the delivery progress..such a absurd and terrible ans was told own expense to return my sofa !!! Dont ever purchase any feom online i now hate this retailer hope its collapsed dont know how to serve customer in right way ..customer care is most top priority they should know will lose against others i would rather order amazon i m so regret i did mistake”

Helpful Report

Posted 1 year ago

“Have not received my goods and impossible to get in touch with them. Sent a WhatsApp 3 times with absolutely no reply. Disgusting”

Helpful Report

Posted 1 year ago

“Bought a mirror from the range for £89.99 for my daughter for christmas. Supposed to be LED light up etc. the one i got delivered was a bog standard mirror, no lights. must have been worth half the price what i originally paid. the store will not swap/refund. keep telling me to go online to the live chat. tried that several times with absolutely no luck so now i'm stuck with this mirror i didn't want. Will not be buying from here ever again!”

Helpful Report

Posted 1 year ago

“Rude!!!answer phone then hang up tried 4times!! Phoned day before about stock levels as wanted to collect something did have not a clue and couldn’t be bothered find out Oh well That’s £680 they lost!!! Still it’s a big company that won’t be much loss to them🤪💩🚽”

Helpful Report

Posted 1 year ago

“Bought a pepper grinder 8 months ago which we hardly use still looks New. It stopped working and when I returned it they didn’t want to know because It was. More than 6months old. This was in store Lowestoft.”

Helpful Report

Posted 1 year ago

“Ordered Christmas Lights one set delivered no problem via Royal Mail, The others were from This Is It Store through the Range. Evri delivery failed and 5 days later still no update all the companies involved The Range, Every and This is It Stores use automated Customer (no) Service impossible to speak to a real person either via email or phone. Still no answer as to when my package will be delivered. Appalling Customer service from The Range.”

Helpful Report

Posted 1 year ago

“We made the mistake of ordering a LED bathroom cabinet. It arrived in good time but when the electrician hung the unit it was buzzing so badly that he switched the electric off immediately. He told us it was dangerous as it was shorting out, so removed it and repackaged it immediately. Then I found out just how bad the Range is. Trying to get in contact I was fobbed off. Finally got through on the chat, they wanted a video. I explained it was dangerous and couldn’t do a video. They then said they had to contact the company that supplied the cabinet and I had to wait for their response. Over a week later I sent an email demanding some update. Two days later I get another email saying the supplier wants a video. I have replied again stating it’s dangerous. They are expecting me to reconnect a unit with an electrical fault back to the mains electricity and risk life and limb so THEY can have a video! I’ve told them what I think of that. I’m currently talking to my bank to try and get my money back through a card dispute action. I wish I’d seen the reviews here. DO NOT BUY ANYTHING FROM THIS COMPANY. It’s disgusting they get away with this. My contract is with The Range, my payment went to The Range. They should be refunding my money and they then take it up with the third party supplier. I will never shop there again. In the stores or online. You have been warned people. Do not buy from the range website!!!!!”

Helpful Report

Posted 1 year ago

“Awful customer service. I am still waiting on a delivery. No information or contact. Live chat wasn't at all helpful. I whats app'd. Not even been read and no reply. I honestly don't know if I will even receive the unit I ordered as the customer service is so rubbish”

Helpful Report

Posted 1 year ago

“Very, very poor customer service! I am trying to return an online order within the 14 day time framewhich requires authorisation however despite many, many emails all I have received to date is a reply saying the matter is in hand & the 14 days from delivery date expires to tomorrow. There is no other way of contacting customer services ie phone number etc & I am now really concerned!!!! Disgusting customer service DO NOT RECOMMEND BUYING ONLINE!!!! Update: 5 Dec So eventually someone got in touch & said return labels were attached (but surprise, surprise there were none) & even if there were any I don't have access to a printer. I was sent a link to download to show me the nearest DHL Drop Off locations but the link doesn't work!!!!! I've replied to this effect but am not confident I will get a satisfactory response.....if any! You couldn't make this up it is the worst customer service experience I have ever had the misfortune to encounter! My advice based on my shocking experience is DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,322 reviews