Why is it impossible to get a response from this company? I received damaged goods and as instructed "you must contact us to arrange an authorized return". Fair enough. Have tried on several occasions to get to speak to someone. Sent an email ( with photos of damaged items" and FULLY explained the situation. Got am email back asking "what is the issue ". I replied. Still nothing . 3 very long waits on the phone (last one was 55 minutes and because, like most people, have other things to be getting on with. What to do now? I only want replacement, not a refund. Maybe it's contact consumers advise/this morning show or similar??? Any suggestions would be welcome. Feel better for venting