Have NO idea how this company carries on. After ringing NINE different branches without anyone picking up, thought I would try the Head Office, as I wanted to know if a particular garden set was coming back in store, WHAT A JOKE! Again NO-ONE answers, I was on hold to horrendous music(think it's so you put the phone down), for 32 minutes, then a recorded message regarding their website. Tried twice again, once holding for 22mins, second time 28 mins- gave up! Following day, saw the identical one on TJHughes website, what a difference. Phone answered on 3rings, went to the shop, they couldn't do enough for us- even helping to put the boxes in our van, such lovely staff, so pleased we gave them our £499 ,instead of The Range. Must say at this point that The Range, Eccles & Rochdale DID answer the phones & were very helpful, but so wish i could give the HO zero stars