Absolutely appalling online customer service. Had a damaged wardrobe delivered (black marks on white wardrobe that don’t come off and dented mirrored doors) I was on hold to customer care for 1hr 20mins and still didn’t get through. No response to emails and finally got a response from Facebook. They sent replacement glass doors, which were also all damaged. Finally offered for me to keep the wardrobe and either have a replacement or full refund. I messaged to ask for the refund option and was then told that they can’t offer that after all!! This was after I built the wardrobe due to my daughter returning home from uni and needing a wardrobe. I asked to be called by a manager and was told that managers are not customer facing and so can’t speak to me and that Facebook is head office and the only people that can deal with enquiries. It’s still ongoing and they won’t offer me any ‘compensation’ for all the hassle as they say this is a legal term. I might get a gesture of goodwill!!!! Avoid at all costs