The most appalling customer service i have ever experienced. DO NOT BUY FROM THIS COMPANY!!! I bought on line and the product was faulty. Despite 2 months of trying to sort out through emails as the wait time on the phone is over an hour i have had to resort to putting into dispute with my credit card company. There is no live chat any email correspondence is on a 4 day delay and very often the thread isn't replied to and another complaint has to be started and the process repeated again. I finally gave up today after 45 mins holding to get through then 40 mins arguing with a very rude "customer service" assistant who said they are busy thats why it takes months to respond...... Basically i got absolutely nowhere and was told they dont "do" customer complaints and advised me to get a lawyer. I have been advised by my credit card company to email them asking for a collection and refund within 15 days or they will refund my money and mastercard will then take up the dispute. I advise any customers to use the credit card protection in this way if they can. This company are just a load of crooks and should be investigated by trading standards.