If you like having your money taken from you and not being able to get a refund, being on hold for hours to speak to customer services, ordering a product and having a stressful time processing a refund… then this is the company for you!
I ordered a product on July 6th and no longer required the product. I rang customer services to arrange a return/refund. I was on hold for an hour to be told, someone will contact me to arrange a collection to start the refund process…. Two weeks later still waiting. Rang them back today for them to say they don’t deal with ‘Trust Partner’ orders, I need to contact a different department, I was on hold for two hours waiting to speak to the relevant team. Then I gave up.
Avoid avoid avoid!!! I will be sticking with Amazon from now on.
4 years ago
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