They clearly can’t use simple maths or understand their own signage …so I went into the Range in Lincoln ( valentine retail park ) , they had a huge yellow sigh stating 50% of ALL clothing , so we took several items to the checkout and proceeded to pay . As we went outside I looked at the receipt , out of 10 items purchased one item didn’t show a 50% saving . Went back into the store , saw the Customer Service person , she rang someone and said that that item was already discontinued. The price tag showed two price ..£24.99 and £19.99 the later being on a yellow sticker . I said that the sigh says 50% off the marked item price , therefore the price should be £9.98 , she called a manager , oh dear what a state life has become when this so called manager appeared, very rude , very abrupt but above all clearly can’t add up . Her words ..the price should be £24.99 and therefore it’s 50% off that price , I pointed out that 50% of £24.99 isn’t £19.99 so the price I should be paying is either £12:50 or £9:98 …she argued that the price is £19:99 and very rudely said that she wouldn’t or couldn’t change what I’d been charged , even refused to refund the £19:99. It took me to threaten trading standards before she finally refunded the item … The retail trade in the country are complaining about the lack of business , no wonder …The Range get you act together…it’s not hard to get things right and please teach your managers some basic maths ..
3 years ago
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