order Number W15395031 Since my last review, I have had one person ask for photos (4th time of sending the same ones) one person say they will send parts (I have had refund promised me 4 times) and one person apologise again and say they will arrange collection... then a week later again back to square one asking for photos... APPAULING Please consider before buying anything online from The Range, hand on heart THE WORST experience I have ever had. I have a £120 light fitting that is missing parts. They have messed me around for months asking for the same photos over and over telling me they will collect and refund, so I bought another light and had it fitted, then telling me they will send the parts, then asking for the same photos again!! asking for phots of the box, I am literally going round and round in circles - I have called and tried to explain and one agent said to me 'why are you phoning me this isn't our problem' and put the phone down!! I have reported them to trading standards. They have no complaints line, and have put in writing that there is no complaints procedure. I am so surprised that they are able to get away with this appalling service.... and look, the standard reply, knowing fully well you can search by a customer name...