Hopeless.....Reading the reviews for this outfit I wished i'd not bothered...Ordered a set of tables for £129 and they arrived broken. After a particularly hard faced exchange with customer services i have to wait now for the manufacturer to get back to them before i can get a refund. Looking at all the reviews online, this is going to be a mission, theres a lot of frustrated customers out there out of pocket through no fault of their own and this is still happens regularly despite the bad reviews. Perhaps going into the local store and confronting the manager might put a bit of internal pressure on the business. Staff would soon get fed up with that...now theres a thought......